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November 2023 by Ryan N.
Sanjeev is a boss. He was so kind and knew his stuff. He went over everything with us. The one review that said he uses decisive sales tactics is false. Sanjeev went over the return policy and it was also on the receipt. Our bed just arrived on time and is in amazing condition. We were so lucky to walk in and meet Sanjeev. He had us keep trying beds until we found the perfect one. 10/10 would recommend this store if you want a new bed.
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November 2023 by Annie Boarini
Sanjeev was extremely helpful during the process of picking out our new mattress. He was informative and very helpful with making the right decision. We appreciate the time he took to talk through our options. Thank you!
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November 2023 by Steve C
This is the 2nd Matress I bought from MF! This time the matress I bought was very comfortable but the edges were very weak and I felt like I was sliding off the bed! I went back in to exchange it for another one with firmer edge! The process was seamless my sales rep was great! I am very pleased with the service!
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October 2023 by Karen Meers
The sales person was very welcoming and helpful. He helped me pick out a good mattress. He made the whole process go very smoothly and quick. Well I was told by the sale associate that I would receive a phone call so I could schedule a delivery time. But I got a text with the time picked for me and I wasn't happy with it. I couldn't even change the time. If I didn't like the time I would have had to go back to the store and reschedule the delivery. So I just kept the delivery time. I was late for work and missed hours at work.
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October 2023 by Cyndi Lu Chapman
Sanjeev was so helpful to my dad in buying a new mattress. He made the experience pleasant and quick. He was such a kind man. Thank you for treating my dad with such respect and caring. We will continue to buy from Mattress Firm.
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October 2023 by Paula Ross
Sanjeev was super helpful! I was in dire need of a new mattress asap but had no idea where to even start. Right off the bat, he showed me a few different brands and the types of bases as well. Then he gave me time to browse on my own. That was much appreciated! I didn't feel rushed or pushed, which is what I was nervous about just thinking about mattress shopping. I ended up leaving with a new mattress and base for a great price! Thanks again for being very helpful and patient with me! Can't wait for my delivery:)
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October 2023 by Mariah K
Dreu was phenomenal!My boyfriend and I have been in the market for a new mattress and finally made an in-person visit to this store the other day.Dreu did a great job listening to our concerns, preferences, and respecting our price-range. At no point during our visit did we ever feel pressured- it felt more like talking to a friend.We will absolutely be back to purchase a great tempurpedic model Dreu showed us and cannot wait!If you’re in the market, definitely go in person, test the beds out, and share exactly what you’re looking for. Dreu will make it happen. 10/10.
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October 2023 by Danka
Super friendly place and people. Dreu is very professional, friendly and knowledgeable. I specifically appreciate him not being pushy. He did everything to help me and my sleeping needs.Thank you very much Dreu!
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September 2023 by Gregory Moy
The manager Dreu was extremely helpful and helped us find our bed. He was super knowledgeable and made the entire process super easy and smooth for us. His customer service was a huge reason we decided to purchase our bed. Thank you so much Dreu!
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September 2023 by Shelly Crain
I went to my Ortho Dr. yesterday and he told me about the great deal he'd gotten at Mattress Firm in Schaumburg. I was Greeted at the door by Sanjeev . Sanjeev recognized my voice as I had called twice for Directions. Sanjeev allowed me to try out several mattresses. He was patient and recommended the best mattresses for me as a side sleeper. Awesome deal on my new mattress. Im getting it delivered on Tuesday. Thank you Sanjeev..
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September 2023 by Kelly Stone
Bought a pillow from here but when I got it it was not the pillow I said I wanted. So I had to go return it to a different store (i dont live in Schaumburg) and get the right one ordered and now I have to wait again. Plus UPS smashed the box a ridiculous amount. All annoying to me. Not a cheap pillow either.
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September 2023 by Jen M.
Came in here for a new mattress and Jeremey was above & beyond helpful. He was highly personable, answered all my questions with ease, and helped accommodate me during a very transitional period. New home, new job, and now I have a beautiful new mattress, pillow & bed frame setup that will offer me loads of comfort Jeremey's customer service was extra on point. Highly recommend coming in here for your comfort needs
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August 2023 by Saif A
Went in there not knowing anything about mattresses or what to buy. Drue was amazing, super patient, knowledgeable, and non pressuring at all. Walked out with a mattress
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July 2023 by Joann Heineman
Jeremy at the 62 E Golf Rd store in Schaumburg was so helpful in helping me select a new mattress today. I wasn’t sure what to chose but he had me try different mattresses until I found the perfect one. Delivery will be in 4 days which is even better.
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May 2023 by Joan Linnane
So far so good. We had gone to another store with no sales people. It was a hassle not being able to all questions. We then went to Mattress Firm in Schaumburg and Marty was great. He explained everything and showed us different options. We left happy and can’t wait for the mattress to be delivered on Friday.