-
June 2024 by Patrick Calihan
Always top notch. I wouldn't trust my now 20 year old Mini Cooper with anyone else.
-
June 2024 by Penny Clark
I’m from out of town and needed service. From beginning to end, everything went smoothly. I was very satisfied with their service.
-
June 2024 by Bob Luckey
Arrived at Patrick MINI's Service area, and we were greeted promptly, and we met with Brad Smith, Service Manager. Once we explained the problem, he explained the diagnostic process and was confident the service personnel would be able to solve the problem. We sat in the waiting room, and after a short wait we actually saw a video of the current status of - and issues with - our Mini. Brad explained in detail the issues and the estimated cost. Although our car was ready later that day, we were leaving for the holiday weekend, and were unable to pick the car up until Tuesday.
Picking the car up, we met with Brad and he explained exactly what was done and the cost. We were very happy to find the car had been washed (including the wheel rims), and was cleaner than it had been in a long time!
We were extremely happy with our visit to Patrick MINI and the maintenance to our car. We are confident our Mini is in tip top shape, and would highly recommend Patrick MINI to anyone.
-
May 2024 by Philip Straka
Smooth experience including good communication from the service department at Patrick BMW and Mini dealer in Schaumburg
-
May 2024 by Rose Sklaney
Patrick Mini cooper countryman BMW in SCHAUMBURG golf road is ABSOLUTELY Phenomenal be very sure you will Difinety be verbally detailed regarding your vehicle PLUS a virtual live tour also detailing the inspection and the work that's needed to be done on your vehicle I personally feel safe and confident when I bring my Mini cooper chili red all wheel drive in for service and when I see BRAD/JOHN I feel even more comfortable.
-
May 2024 by Matthew Knopinski
My service advisor Joe greeted me upon arrival and listened to my concerns and took my vehicle. He didn’t rush the process and made sure it was done correctly the 1st time. Great Service team!!!!
-
April 2024 by Carlton BLUNT
Excellent job wonderful feedback the videos are great on what needs to be done and what was done
-
April 2024 by Mario De La Feld
Great people to do business with! Very professional and the video review of your repairs is outstanding
-
March 2024 by Janet Horton
Thank you Patrick Mini Service Center for keeping my 13-year-old JCW Mini in top motoring condition! I appreciate your consistent, high-quality service and attention. I never worry that I am being oversold as you always present me with all the options for services.
-
February 2024 by Lisa Buchanan
Consistent efficient, professional, friendly service!
-
February 2024 by liz pegorsch
I appreciate all their hard work very friendly,polite and helpful with my mini…I highly recommend them ! ! !
-
January 2024 by Cyndie Spudic
Prompt service, excellent communication.
-
December 2023 by Javed Sheikh
We have been a customer and a client of Patrick Mini for over 3 1/2 years. What you find consistently is that they always deal with tremendous integrity, professionalism, and with extreme detail and care while performing an outstanding service on your car. The service staff including the service manager, and the maintenance technicians performed their duty with great pleasure and professionalism. I as retired airline Capt. happen to be a stickler for details when it comes to quality of service and repairs done on my machine. I dare say that I don’t think I’ll find a better crew than what I find at Patrick Mini keep it up.
-
December 2023 by Randy B.
Bait & Switch Con Artists!I negotiated in good faith over 2 days with Gary Khaytin (Sales) and Joe Jamilkowski (Sales Mgr) on purchase of a certified Mini and trade-in of my Jeep where we agreed on price for both. Patrick Mini did not want my trade-in but agreed to give me the CarMax appraised value and then immediately sell it to CarMax. When I arrived at the dealership to sign paperwork and exchange vehicles Gary and Joe tried to shake me down for an additional $1,800. At first they lied and said it was tax on my trade-in, when I called them out on that, they quickly change their story to a "fee for the work they had to do on my Jeep". I reminded them that they had agreed to sell my Jeep to CarMax, so no work would be required. They changed their story again to "now we may want to keep your Jeep and sell off our lot and will need to prepare it for sale". At this point I knew I as dealing with unscrupulous people not willing to honor the deal they originally made. It's reprehensible that Patrick Auto Group and the Dawson family would allow such lowball tactics at their dealership
-
December 2023 by Angela Wardlow
They took great care of my baby & the service is so prefectional
