-
November 2023 by khalid lahrizi
Reason why am writing this review because I have been waiting almost 3weeks and half and no call to resolve the issueTook my Cadillac for engine problem it took them 10 days to fix it once I got the car and I drove off from the dealership one of their technician didn’t tighten my passenger front wheel knots wich means I lost one on the way and I was lucky I wasn’t on the highway I used my tools to tight the knots luckily the lock was the only one holding the wheelI went back to the dealer all what they can say sorry and they won’t even call a manager for me and they put me short knots instead of my long ones and they promised me to order me a newer ones and I called next day to speak with the manager till now he didn’t call me backMy advice to all Cadillac owner when you deal with any Patrick dealers be carful check your car before you leave for your safety the knots that I have now looks ugly short one and the luck is long what the heck of combination is thisThey deserve 0 instead of 1
-
October 2023 by Together For Gabby
Bait and switch!!!! We corresponded several times about a specific car, set an appointment to see the vehicle, drove 1 hour to our scheduled 8:15pm appointment… when we arrived, the sales guy said “oh sorry, that car sold this morning.” When we asked why they would bring us all the way there, they said “don’t worry, we have other cars we can show you.” Absolute b.s., low rent, back alley sales tactics. Patrick auto group used to be a classy place… this move was WAY below your reputation.
-
February 2023 by Liz Mulé
WARNING CHECK YOUR PAPERWORK $4300 added to our finance agreement even after we repeatedly said no to the warranties.You only have 30 days to notice Finance have added for a full refund.Purchased car Sept 2022 we have had numerous conversations, emails with Finance and Management to cancel these unwanted additions. They advise you they are cancelled yet as of Feb 2023 one warranty is still active. Incorrect paperwork was given to us many daysafter sale! We are still awaiting the car sales tax document. This again has been requested time and time again.Lack of customer and management care when dealing with complaints.
-
February 2023 by Elizabeth Mule
WARNING CHECK YOUR PAPERWORK $4300 added to our finance agreement even after we repeatedly said no to the warranties.You only have 30 days to notice Finance have added for a full refund.Purchased car Sept 2022 we have had numerous conversations, emails with Finance and Management to cancel these unwanted additions. They advise you they are cancelled yet as of Feb 2023 one warranty is still active. Incorrect paperwork was given to us many daysafter sale! We are still awaiting the car sales tax document. This again has been requested time and time again.Lack of customer and management care when dealing with complaints.
-
December 2022 by Anthony P
I purchased a certified Pre-Owned XT5 from Patric Cadillac. My sales person was **** and the used car manager was ****. **** and **** are both great people to do business with. I had some issues that were taken care of promptly. I would recommend this team to anyone. Thank You
-
October 2022 by Michael C.
Sales team , general manager and finance couldn't get on the same page. One group told us the car we wanted was sold , they other called us back to close the deal that we agree on. No thanks, we left.
-
July 2022 by Brad S.
Agnese was wonderful! Such an easy and great transition, thank you. Will recommend the team at Patrick to anyone looking for both new or different their large option of used vehicles that is changing everyday.
-
July 2022 by Rebecca B.
I found my car online at Patrick and came and saw it, the salesman was fine. Then we did paperwork and I left the car there to be detailed because it had cigarette ashes all over it and medicine bottles of whoever had it before. The people there assured that 2 days later they'd have it detailed and cleaned, fast forward two days later I come to pick up my vehicle, it was just as dirty as it was when I test drove it. Possibly dirtier. They promised to come pick it up a few days later and have it detailed. They did, however the detailing wasn't that great but it didn't have cigarette ashes all over it. Anyways fast forward to a couple days ago my car started to tell me it needs an oil change. So I called to check if the dealership did an oil change on the vehicle when it was in there, they cannot tell me. So who know when it had an oil change.
-
April 2022 by Bill P.
I wasn't in the market for a Cadillac but my lease was up on my Buick and I had to act fast. I had been to other car dealers but those sales people were shabbily dressed, with high pressure sales tactics. But here at Patrick, I was impressed with the professionalism of the staff and management. Joe the manager answered all my questions about leasing the new car, and the what the warranty covers and doesn't cover. Edward the salesman was very professional, knowledgeable and explained all the "bells and whistles" of the 2022 Cadillac that we leased today. So now I'm all set for the next 39 months.
-
March 2022 by Jason P.
Really not happy with Patrick.... I scheduled an appointment with service and they asked me if they could give me a free estimate to buy my car from me. I told them all I wanted was service and not looking to sell my car, but if they wanted to have an estimate for me I would consider it. When I went to pick my car up I paid for service and asked for my keys so I could leave. I was told my keys were with a salesperson. I said I had no intentions or time to sit with a salesperson and upfront stated I was not in the market to buy a new car. I really didn't even care to sell my car, but said to just write down the appraisal and I'll consider it. Basically, I was held hostage for 10 minutes as they wouldn't give me my car keys until I sat and listened to why they thought I needed a new car.... And after saying probably 3 times I was not buying a new car. If you think my Cadillac is that bad, maybe you're sending a message that you don't think Cadillac retains it's quality and value after a couple years. Disappointed in Cadillac and how they serve their customers. Even though the car was fixed, the service wasn't great and some service advisors shouldn't really be working there.
-
March 2022 by Carroll Meier
My experience with Patrick Cadillac was very professional and extraordinary customer service. I am very thankful for the salesman Steve Popp that helped me through the entire process. His delivery and follow through have been incredibly helpful.
-
January 2022 by Michael A.
The Volvo xc90 we bought is awesome. However, Steven Safavi and Jose Gonzalez were terrible to deal with. Jose misrepresented the interest rate on the loan, but it was too late to back out of the deal because we already sold my wife's car. When I discussed the issue with Steven, he was condescending and argumentative. Jose also promised an upgrade to my wife's xc90, but has failed to follow through. We have called and e-mailed for weeks and nothing has been done. I would not buy a car from this dealership again. Also, be careful when filling out the finance documents with Amar Marashli. I did not receive my first bill, and even though I financed the car through Patrick, Amar would not help me.
-
January 2022 by James Muehlschlegel
I've always been a big fan of their parts dept but as of the past year or so I can't get anyone to answer the phone. Nobody has time to sit on hold for 15 minutes every time I call. They need to hire more parts salespeople and get better customer service then my rating will go back to 5 stars
-
November 2021 by Heidi Edelmann McGuire
I had a wonderful purchasing experience with Sergio! He took the time to go through all options that came with the car the next day since it was so late when the purchase was complete. He also took the time to look into a question I had with my husbands Caddy.
-
November 2021 by Ellen Z.
It was time to renew the lease. Grant at Patrick Cadillac found the perfect car! An XT5 with the perfect engine, every extra we wanted, and in a very timely manner. Not only did we get our new car quickly in this time of supply chain interruptions, but Grant also found the appropriate rebates and had all the paperwork in order so that our time at the dealership was kept to a minimum. Thank you for another great Cadillac, Grant and Patrick Cadillac!!