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February 2024 by Nick Herron
Love this store. Staff are all super friendly and helpful.
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January 2024 by Mario Hayes
This I a great store they are very helpful and very informative of there store.
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January 2024 by Rebecca Burkhardt
all these girls here are beyond helpful .. know what they are doing and are awesome at their jobs. i had a awful experience at the bloomingdale store.. called them .. they said big my dog over .. and got done what needed to be done .. no whining like staff at bloomingdale and most definitely not afraid of a 109 lb black lab who so loving..thank you for all you do.. hes never going anywhere else for grooming..this is his second time there and both have been awesome experiences.. they are friendly and very good with dogs that have some anxiety about being at the groomer..thank u guys !!! u r the best
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December 2023 by Monica M.
This is a terrific Petco...the employees are so helpful, kind and love their two and four legged customers! I always finds what I am looking for and if they don't have it in store, it can be delivered quickly! I have had our two dogs groomed with Jessica and her associates in the grooming department for years now and they are great - talented, professional and so gentle with the animals. I have found that the dogs overall health is better when they are groomed every month. The dogs love visiting the store and seeing Jessica ~ I recommend this location...always a great visit!
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November 2023 by Anthony
Earlier this year I adopted three spaghetti beavers here and since then have been a regular customer. The entire team here is friendly, knowledgeable, and helpful. They all just seem to enjoy what they do, and in turn this has made being a frequent customer a very pleasant experience.
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November 2023 by John Dini
The young lady who took my call when I arrived at the store curbside for pickup was great. She was very friendly and said she would be right out with my order, and she was out in less than a minute. It was a great experience.
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November 2023 by Federiko Yamunski
I have been shopping from this store for a long time. You can get some great deals if you check their website once in a while. I just saw the most beautiful betta fish there. Picture attached
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November 2023 by Maggie Chung
I brought my 1 year old dog here for a face, feet, and fanny groom + bath and then was told that he was not welcome back here again because he wasn’t nice to the groomer, Lexi. She stated my dog needed to be medicated and needs to go to a vet groomer who can better handle his behavior. She couldn’t even give me a place to go to. I did reach out to the vet who said it was up to me if I wanted him on medication but said it was likely the groomer’s behavior that made him act out. I also had a hard time finding “vet groomers” in the area too since I’m sure vets have much more important needs to care for than grooming. I brought him to a different groomer today who fixed up what Lexi neglected to do (who also charged me full price) and she didn’t think my dog needed to be on medication at all. She was very patient and provided him a very calming environment and said she would like to groom him again. I only went to Petco because they had the availability and they likely had availability because they ban dogs who they can’t handle. I’ve never seen my dog so sad after I picked him up from his grooming at Petco. It also took me awhile to check out because the cashier wouldn’t acknowledge me at the counter. I will not be back here again with any of my dogs. I would much rather support a small business and get my pets needs elsewhere than a place with employees who aren’t compassionate.
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November 2023 by Philip Sawatske
Hamsters and guinea pigs aren’t given enough room, and the wheels are not good either.
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November 2023 by Richard Bae
Got a grooming ban because I wasn't happy they cut my dogs paws while grooming and charged me extra for an essentials package I didn't ask for. They first make you pay then they told me afterwards they cut my dog's paws and offered bandaids and ointment. It would've been nice if they notified me before payment so I could've tipped according to the poor service they provided. I actually didn't complain the time they cut my dog's paw but after the 4th time they overcharged me for a essentials package I requested not to be included. I told them it has happened multiple times and I just wanted the basic grooming package. I notified their staff about my poor experiences and they were commodating and offered a free grooming service one time. The next time i tried to book an appointment for grooming, they said im not allowed because I let them aware about my dissatisfaction one time. Petco was just in a convenient location. I went to Petsmart off of Barrington Rd and they did a better job the first time around than any of the times I took my dog for grooming at Petco. The staff at Petsmart was even friendlier so Im glad not allowed to come back to petco for grooming anymore so I could find a better place anyways.
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November 2023 by Colleen Nash
Amanda is a horrible trainer. She will tell you to for WEEKS to work with your dog in one manner, only to tell you later that you never should have. She has no idea on how to be professional with the owners either. She doesn't know what she's doing - save your money and get training somewhere else.
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November 2023 by Doru G.
This is my experience with petco which is at this address .I had the appointment at 3:00 pm sunday on 11/5/2023.and I was told that at 6:00 pm. the Store gonna close so they gonna call me 20 minutes earlier to take the dog. It was 5:45 pm no one called so I went over there to see what was going on. My dog was still on the grooming table. So I decided to start seeing what things they had in the store to buy for my dog. After a time a person comes out from the grooming room and she say my dog is ready but it's a small accident....they cut his tongue because my dog saw me at the window and pulled his head, and it's my fault what happened! I said that until I pay, write on the invoice what happened so that I have proof, what happened at Petco with my dog .If there will be something serious with my dog's tongue they going to be responsible for the bill . The manager (the person in question said that she is the manager, she said to me leave right now from here I don’t even want to see you don't pay anything today but leave right now I don’t want to see you! So this is how the customer should be treated??? I am posting this so that everyone is aware of what is happening here.Now I came here for the first time but I don't ever come back ! i’m going back to PetSmart. And now I’m just pray and hope my dog going to be OK.
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September 2023 by Nita H.
GROOMING. My fault for not remembering to bring in proof of rabies vaccine but the groomers made it IMPOSSIBLE for keeping my dog's grooming appointment today. They said they need vaccine on vet's letterhead. I had my Vet email me proof, which they wouldn't accept. My vet's office said that they do verbal proofs ALL THE TIME but groomers said I need to show proof. I didn't have my glasses on so unable to see what my vet actually emailed. Come home and it's plain as day that there was a rabies vaccine on 7/2023. They then said my dog had had parvo back in July, which upon reviewing the medical record at home said "housed near parvo positive kennels. " This is a recently adopted shelter dog from Chicago, so of course my dog had ALL the required vaccines. It was blatantly obvious they were too lazy to groom my dog. I also called back to ask what the deal was for their behavior and was told I had to speak with a manager. Kept me on hold 5+ minutes and then sent me to voicemail. You ladies are unprofessional and ridiculous.
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August 2023 by Sylwia Schmalz
I always have an amazing experience here! The staff is so helpful and friendly. They go above and beyond and make you feel so comfortable and welcomed. I didn’t catch his name but a nice young man even helped me carry my litter to the car today! I’ll drive out of my way to shop here every time!
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August 2023 by Rob Schultz
The dog ? Gracie, took Momma squirrel ?️ and I to Petco. Gracie had a great time, walked around smelled all the food, and made a new ? friend.I won't lie, price seamed a bit high. The staff was friendly and they had some specialty pet items.
