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March 2024 by Jeffrey Scharringhausen
Staff was great, lot respect for them
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March 2024 by Kara A.
Surprisingly so pleasant! I had to get a name and address change and get a new sticker. Made a same day appointment and was in and out under 45 minutes. Each worker was kind, friendly, and conversational. Great experience!!
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February 2024 by David Cruse
Much faster than before with appointments. Everyone was very friendly and helpful
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February 2024 by LAURA LOPEZ
I went to the DMV to pick up my new 2024 sticker. I was in.out in no time.
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January 2024 by Ivan M
Shame on you Secretary of State!!!You took 4 days off, Friday is a working day,Christmas is on Monday, not Friday, Saturday…This is how you get free money !
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January 2024 by Neverland Nights
It's wild how many different experiences you can have at a place. The first time I came here it was for my real id. They asked if I had an appointment and I said yes, but it made no difference. There was no appointment time for me, I waited in line with everyone else that got there when I did. The appointments are mandatory now but it does not mean you will be seen at that time.Anyway I came back again to this place due to how kind the employees were the first time for title and registration but they don't do that here. When you go on the website it has a notice saying "vehicles services such as stickers, titles, regeneration are walk-in services and don't need appointments" but if you scroll all the way down to the bottom it says they don't even offer those services at all. The security/cop who explained this to us was RUDE. I asked if they had any walk in vehicle services and then he told me "we don't have walk in services" and I asked why everyone being told that, when there's a giant sign outside that said vehicle related services are walk in only? And he exclaimed "YEAH STICKERS THEY TAKE 30 SECONDS" so I just had to leave. Nothing with the government ever takes thirty seconds, the sign is wrong and people usually read the top of a website and believe it. They don't usually scroll to the bottom so a government website can say "oh just kidding we don't even do that here" I can't get over how rude he was. I had to go to the elgin one to get it done and THEIR website claims they don't do plates but... they do?Such a stupid system. All that to be emailed that even though after filing out my application it says I MUST bring it in person, the email says I can mail it in. But they didn't send me the email until 5am. I can't believe my tax dollars are paying for this.I wasted an hour of time to be spoken to like a child by a man on a power trip with a badge. That's the experience you get.
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January 2024 by Samir Salloum
Excellent service, very fast throughout the process
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December 2023 by Paula Rodriguez
They treated me in the most racist and rude way I have ever seen in the United States. I honestly did not expect that from the Secretary of State. Her staff is not qualified to help their clients.
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November 2023 by J Loss
Today's visit was the best experience at the Secretary of States office in 33 years! 10 minutes in the office is all it took to get a license renewal and Real ID. No more long lines! Grab an appointment in the morning and visit at the scheduled time. You will be in and out in no time. The staff there are happy, friendly, and so helpful!
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November 2023 by Terry Adler
Very helpful, polite and friendly people
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October 2023 by Ana B.
Great facility with nice people working there. Everything was fast and smooth. Driving test was super easy!
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October 2023 by Sheila W.
bathroom is outdated & looks like you'll need a tetanus shot after using.... no toilet paper in one stall.... no paper towels sink is metal. yuck. employees are nice.
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September 2023 by Olivia L.
very nice people who work here! make sure to make an appointment, especially now that illinois requires appointments. i was in and out in 30 minutes with an appointment. would definitely go back!
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August 2023 by Nataly Brannam
Great staff, very friendly. At 7:30 you need to go to the website and choose a convenient time to arrive on the same day; later it may not be available. Two days ago we wanted to get in without an appointment, but it didn’t work out
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August 2023 by Catalina Lorenzo
Very fast dmv. Went to get my license and was in an out within 30 mins. Instructor was really nice and professional. After 10 is when it gets really busy .
