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November 2023 by Gigi G.
Not even 1 star. I am customer with them for the last 5 years. I do my scheduled service only with them for the whole time. Before my warranty expires I was hearing some unusual noise asked them to do the inspection. They were like we did even multiple mechanics did the inspection. But found nothing wrong. Now once my warranty expires they found the fail and told me to replace the transmission and pay over $7000 for that They just waited my warranty went out I would not suggest them!!! Caution, do not get service from them. They will just play around and joking on you until your warranty expires. Once it expire they will find the fails in your vehicle VERY DISAPPOINTED
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November 2023 by Tony DeAngelis
So, I bought my Rav4 here and had a great experience. Pressure was almost non-existent. Very helpful from the assistance of the vehicle to signing the agreement and pulling away! I highly recommend this place. In sales, ask for Gabriel!
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October 2023 by Lori K.
We recently bought a RAV4 from Schaumburg Toyota. It was exactly what we wanted, and needed. Jerry McDuffie was instrumental in and being persistent and understanding of our needs and requirements. We couldn't be happier and are very grateful for Jerry's professionalism, knowledge, and persistence to help us find the right vehicle, at the right time and within our budget for our Daughter! Jerry MacDuffie you are the best!!
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October 2023 by Becca D.
Recently bought a highlander from Jerry McDuffie. We were not able to see it ahead of time due to the supply shortage. They seemed to have a much larger inventory than the other dealerships but we were willing to wait for a particular trim level. He did a great job of going through all the features to make sure we could make an informed choice. The dealership was extremely communicative and our car arrived a few weeks earlier than initially anticipated. Can't recommend them enough!
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September 2023 by Al O.
My wife and I purchased a 2024 Camry Hybrid. Our salesperson was Jerry McDuffie. This was the second car sold to us by Jerry in the last six months. We are retired and have never owned a hybrid vehicle. Jerry was patient, kind and thorough in setting up the car and connecting to our phones. He made certain we understood the many innovative features of the new cars, many of which we were unfamiliar with. He worked with us to obtain the best trade-in value. We consider Jerry to be a "Super Salesman" and highly recommend him to other Toyota customers. Everyone else we worked with in purchasing the vehicle were also professional, considerate and efficient.
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September 2023 by Aatish Parmar
This service center is becoming greedy and lazy. They don’t want to work but love to take your money. I have been coming here for years for my 2018 Toyota Camry SE maintenance service. For the last one and a half years, I have been noticing that they are not performing inspections correctly.A few months ago, I went there for tire rotation and multipoint inspection. One of the service guys told me that the engine oil and oil filter change was due (even though it was not) and asked me to get the engine oil and filter changed. I told him that I got it changed recently, and it was good for another 5000 miles. He disagreed and tried to manipulate me to get it done. I had to log into my Toyota account and pull the service data to show him that the oil change was performed 5000 miles ago and is not due for the next 5000 miles. Then, he apologized and told me he did not see it in the system. I let it go. After the service, a guy came to me with the inspection report, said everything was good, and handed me the report. However, I knew that my wiper blades and cabin air filter were not good. Also, the tire pressures in all tires were low because of the cold. The report stated that wiper blades and cabin air filter were good. They also stated in the report that they had adjusted all the tire pressure to the company specs, but they didn't. I thought it must be a one-time thing and did not think anymore about it.After this, I went there again on 24th August for the next service. I wanted to check if they really are doing the inspection or not. So I changed one of the wiper blades with a bad one (passenger side) and lowered the tire pressure in the passenger side front tire to 32 psi. The other three tires were at 38 psi when I went there for service. Also, three of my tires were at 3/32, and another at 4/32 thread depths. I handed them the key and told them that I only wanted to change the engine oil and perform a multi-point inspection and didn't want to rotate the tires this time. After service, a guy came to me with a report saying the brake pads were at 3mm and needed to be changed immediately. So I asked if anything else was wrong, like the wiper blades or tire threads. He said everything else was good and asked me if I wanted to get the brake pads replaced. I told him that I would call to schedule an appointment. The report said the usual stuff, like adjusting the fluid levels and tire pressure. This time also, they did not adjust any tire pressure, and the report said all tire threads were at 5/32. Nothing about the wiper blade not being good.This made me think if I could trust these guys about anything or not.Edit after getting a reply:You cannot find me from the data I have provided! You know my name and email address. Both of these you guys have in your system. I provided the date of the service and the model of the car. What else do you need? If you cannot find a customer based on their name, email, the model of the car, and the service date, that says a lot about the business. Anyway, there is no point in contacting you guys because you cannot help me now. The point of this review was to let Schaumburg Toyota and its customers know what type of work you guys do.
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September 2023 by Sni Per
Jerry McDuffie and the rest of the crew at Schaumburg toyota are by far the best when it comes to buying a car.We purchased our fifth vehicle from S. T. and it’s a nice experience every time.Honestly and humor from Mr McDuffie
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September 2023 by Greg L.
Had a reservation at Toyota dealership any of that we got brushed off from other dealer and understand that the vehicle wasn't gonna be there just want to know if there's something similar to it willing to put some down payment to reserve a vehicle, guys really just give me a whole story about Toyota is a family owned and I understand that. Show money or they won't help you even though you made appointment.
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September 2023 by Kristin Eiken
I had a great salesperson, Daniel P., who listened to my wants and found the car. He was super professional and kind throughout the transaction. Very nice people working there. Not enough car options.
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September 2023 by Vannyda Heng
I had the best car buying experience here! Big thanks to Gabriel for helping me get my dream car. He made the whole process go smoothly without the hassle, or pressure. I would definitely recommend him if you’re looking to trading in, or buy your next car. Customer service was 10/10. Thank you again, Gabriel!
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September 2023 by J D S
I had a Great experience buy my 4Runner there! The facility was Great, super clean & comfortable. My salesperson, Jerry McDuffie was Great. The process was effortless! The GM even threw in the floor mats!! 5-Stars all the way around! Thank you very much, Excellent work!
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August 2023 by Grace J. Gniazdowska
Gabriel, Ryan and Jonathan took very good care of us. They worked with my mom till she was happy, this dealer is family owned and they are very honest here, they care that their customers leave satisfied and get the best deal. Thank you so much.
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August 2023 by CIndy Loewe
My family has purchased 8 vehicles from Schaumburg Toyota over the years, so obviously we love this dealership! From sales to vehicle service, they are knowledgeable about their products and responsive to questions and concerns. Jerry McDuffie, our one and only salesman, has gone above and beyond to make sure we are always completely satisfied with our purchase which is why we keep going back!
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August 2023 by Nikki Shoemaker
So happy with my visit to Schaumburg Toyota! Everyone was so friendly and helpful. They helped me find a great car that fit in my budget and got me in and out super quick. Great service, I highly recommend!
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August 2023 by Brigitte M.
These guys are the best there is. I will never not own a Toyota, and will never buy from anyone other than Schaumburg Toyota.
