-
March 2023 by James G.
I was in Chicago for a Cheer competition with my daughter, and I stopped into the store to check out an option that might help my lower back issues. I was greater by a warm and friendly man named Connor. He was amazing! he took the time to listen to my story, talked to my daughter, and asked why we were in town.Connor took a lot of time to walk us through the process of figuring out the best bed option for me, and did a diagnostic to help me find my sleep number. He suggested a pillow that would help keep my head and spine in line for even more comfort. He was time conscious, because he knew we had to get ready for the Cheer comp. He took extra steps to assist us find the best option. The next day he check in and asked how the competition went and wished us a safe trip back home.My wife came to the local store and received nowhere near the same level of attention and assistance. She was ignored, given a control and left to figure things out for herself, and was given attitude. I realize that not everyone is going to bring the same level of passion and expertise to their job as Connor, but basic decency is not too much to ask.I am getting a sleep number bed because it is an amazing bed, and I feel that it will truly assist with my back issues. had I received the same treatment as my wife that would never have happened. Connor is a a very knowledge and courteous salesman, and a huge asset to his store and company.
-
August 2022 by William B.
Awesome.! I received my sleep number bed today day delivery driver and assistant came in and assembled the bed gave me instructions on how to configure the bed and also configured our app on our phone and adjust The bed. The delivery personnel Took his time and went through all of the adjustments explain to us each of the settings both for myself and wife went through the warranty and make sure that we had 30 days in order to complete the online portion. Great customer service!
-
June 2022 by Sven Reinhart
Connor was amazingly helpful, super great store.
-
February 2020 by Mark
Great beds. Good service. Worse financing options in the industry for the most expensive beds
-
November 2019 by Denise Truppa
When you spend $5k on a bed you don't expect it to "break" after a year and a a half. When it does you expect the company to fix it in a timely manner, and by the way it should be free. They do not fix in a timely manner and it is not free. This will be the last Sleep Number anything that I purchase. Really bad customer service and rude reps. Yep I am talking to you Ashley!!
-
August 2019 by Cathy Kole
Love my sleep number bed!Stopped in for a new pillow, got 2! Sale going on
-
June 2019 by David Berkowitz
I really need to replace my bed! On the recommendation of a friend I decided to try out a Sleep Number. As the Schaumburg store in Woodfield Mall is near my home that was the location I chose.
-
April 2019 by Mary Evans
Kimberly C was great helping us get all the discounts we had available to us. She was very patient with us and our children!
-
March 2019 by Minal A.
Me and my friends were going inside to look for some nice blankets and possibly a mattress. We were completely serious about what we wanted. But the old lady at the desk told us, "you guys can't play here, I have guests." We ARE NOT 10. I was so offended. We left because she just assumed we weren't there for serious business, but in fact, we were. Will not be going back here ever.
-
February 2019 by irishbear
Ok so despite the picky and big cry babies that commented on here that expect a gold platter served to them, I love the store. The two sales people were very nice and took there time with you. Didn't pressure me at all. Not like the girl selling makeup in the mall calling me baby and junk. As a live broadcaster I will back this store up and sleep number in general on my streams. Friendly and honest. The deal we got was great!! I'll be dealing with them from now on. 25 year warranty on the mattress!? Cooling and heating pad!? When I laid on those beds my lower back pain went away that fast. I sleep on a futon!!!! Lol dont hate on these people at this store. Even being busy and hungry they did make my day and I have total respect and support for them.
-
January 2019 by Jeffrey Lutz
Wonderful experience in this store. I'm a 6yr owner of the product and encountered a quality issue with 2 sets of sheets I previously purchased over a year ago. Dana took great care of me working with Roland on the phone in customer service. She was purely focused on solutions that benefit the consumer. I have 2 brand new sets of sheets being shipped to my home at no cost to me. Really appreciate the fantastic customer support.
-
January 2019 by yvonne medellin
I walked in with my girlfriend this past Sunday honestly we were just window shopping. We laid on the bed they had in store and a couple minutes in Tony comes up and just starts talking about the bed. Tony did a super fantastic job at showing us the beds and also was just great to talk to. He took my girlfriend and I around the store showing us the different beds and all that good stuff. We laughed and almost cried together haha but this guy really sold the beds. I had been saving up for a bed and after seeing and trying the products I could see and test all the cool features the beds had. Their products are amazing! And i want to say thanks to Tony for just being a wonderful person and making us laugh. We went home and talked about how awesome that experience was he made our day. Now we are just waiting on the actual delivery and I’m eagerly waiting for the new king size bed!
-
January 2019 by Claire McCord
My husband and I had a wonderful experience at the sleep number store in schaumburg. Nick was our salesman and he was super helpful, not pushy, and gave us the numbers up front with no surprises. Our bed arrives in a few weeks and I cant wait. Definitely reccomend it!
-
May 2018 by Alex L.
Very satisfied with the whole purchase process. Was reluctant to buy a very expensive hi tech mattress from a store in the mall but I'm glad We did. It's worth the money! The sale person (Dana) was knowledgeable and very patient with our needs. Now I'm sleeping like a baby Zzz...