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February 2024 by MaquiaAnimeFanGirlPup
Came yesterday to buy myself a bracelet, but instead I bought a necklace and I absolutely LOVE IT!Molly is GREAT HELP!I thank her for helping me always, even my my loves my necklace, will always shop here. I don't understand the bad stars, I'm sorry for those, who have had not a good experience but, I'm glad that I always have a good one!Thank you Molly!
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February 2024 by Kyial Sydykova
I went to the store with the intention of purchasing smth, but once I entered the store none of the 2 ladies who were supposed to be helping customers even greeted me, but looked at me up and down, until I asked for assistance. When I asked if the displayed price was before or after the discount, the Ukrainian lady gave me attitude saying "what do you MEAN before or after?" I have never been treated like that before, so I walked out and made a purchase in the jewelry department right next to Swarovski. Will not be going back to that Swarovski location anymore. Bad customer service.
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January 2024 by Luis Torres
Beautiful jewelry and decoration items, plus the customer service is great
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January 2024 by Leo Loschiavo
All the money I spent just to use ones at a wedding and it turned my wrists green. If I could give it 0 starts I would. If there’s anything can do about this a full refund or something someone please let me know.
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December 2023 by Austin Martinez
Fantastic service by Kylie and Stephanie. Came with a online order issue with my significant other and they where able go assist us asap!
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November 2023 by Edson Sanchez
I haven't have time to put a review but I went there last August and the Customer service was amazing. The two Russian Ladies Greek me so nicely and there were so helpful as well ??. I bought Jerry. Thank you so much to those two Russian Ladies you are amazing ??.
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November 2023 by Anastasiia Gogol
Went to this store to buy a gift, ended up buying nothing. Store associate assumed that she can talk to me in Russian just by the way I look. I didn’t like that approach. I am not Russian and don’t speak this language.
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June 2023 by Mark Sanchez
Had a truly uncomfortable experience (attempting) to shop at this store. The blonde middle aged female employee there displayed VERY questionable behavior and as a result lost an easy sale. When an employee only follows around (never greeting or asking if she can assist) customers who are POC…the optics are never great. Swarovski, your employees need to do better.
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May 2023 by Mark S.
Had an extremely uncomfortable time trying to shop at this store. The white middle aged blonde saleswoman displayed very questionable behavior and ultimately lost an easy sale. The saleswoman followed us from one display area to another (never greeting us, asking if she could help/assist, or even offering a smile). This happened while she allowed the white customers to browse without any sort of supervision. After reading many other reviews online I can see that there is a track record of shoppers being racially profiled at this store. Swarovski, it's 2023...your employees need to do better.
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February 2023 by Gursimran Sandhu
Went into just browse and ended up buying couple things because associate named Lara working there was warm and so helpful. Customer service was exceptionally good and she was happy to show us everything we asked for was actively helping us to make a decision. She is a star !
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January 2023 by Diana Flores
I just want to say that lila the manager knew how to handle a mistake they made very well very good job lila and thanks for solving the problem
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September 2022 by Scarlet Naydenova
I specifically went to this location because the store at Hawthorn closed, as the assistant manager was transferred to Woodfield. I came in this week asking for Christine, who I was working with well over a year and was the best at keeping me informed on new product. I was told she didn’t work there any longer. Now it makes sense why I haven’t been contacted in a month. They have the same store manager there that’s been there for a while and she’s so cold, pressures me on items that aren’t my style, brought me straight to diamonds and was pushy about having me try things on. It’s sad to see that store lose Christine, she treated me like a friend and even called me on my birthday. I wish I remembered her last name so I could thank her for being there for me. Woodfield better have taken notes on customer service before she left, because the jewelry isn’t as appealing to me when it’s shoved down my throat from the second I enter the store. Not happy. -Scar/Masha
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August 2022 by Danielle Jackson
Went into this location today, I was with my mom and daughter. We were looking to spend spend spend. Girls treat to ourselves. There were two employees in the store at the time, one at the register and one working on a display case. Neither of them asked if I would like help after I expressed 5 times to my mom how much I love the Barrettes they had on display. They were so beautiful, they were $250 each. I have a daughter and 4 nieces that I was going to purchase them for. Swarovski would of made a $1000.00 sale this evening if your employees Knew what customer service was or if they simply would of just greeted us. In this world I feel people think they have power over anything. They judge people by the way they look, the color of their skin. I can go on for hrs. At the end of the day the two lovely employees working this evening lost a sale and a customer. Shame on you, people open your eyes, treat people the way you would like to be treated. Again don’t judge people by the cover you have NO IDEA who is under that skin.Thanks and good luck to you and your employees.
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August 2022 by Natasha Anderson
SALESWOMEN ARE RACIST!!!Will never shop in this store again. Went in to buy a necklace. There were 2 saleswomen there and neither of them greeted me. Instead they followed me around the store. However, shortly after an older white man came in and they both eagerly greeted him and asked him if they could assist him. And he didn't even purchase anything. I purposefully waited to see if he was. I am extremely offended and i think this store should realize not all persons of color steal. I did get this all recorded on my phone and i will seek legal counsel as well. What's more offensive is i was going to spend more on 1 item than those 2 ladies make on their 2 week checks.PERSONS OF COLOR, DO NOT SPEND YOUR MONEY HERE.
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July 2022 by Natasha L.
SALESWOMEN ARE RACIST!!!Will never shop in this store again. Went in to buy a necklace. There were 2 saleswomen there and neither of them greeted me. Instead they followed me around the store. However, shortly after an older white man came in and they both eagerly greeted him and asked him if they could assist him. And he didn't even purchase anything. I purposefully waited to see if he was. I am extremely offended and i think this store should realize not all persons of color steal. I did get this all recorded on my phone and i will seek legal counsel as well. What's more offensive is i was going to spend more on 1 item than those 2 ladies make on their 2 week checks. PERSONS OF COLOR, DO NOT SPEND YOUR MONEY HERE.
