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February 2024 by mandy hagestedt
Very convenient
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February 2024 by Perry Mocerino
Gopi my experience here at UPS store with this gentleman was bar none the best he was super helpful and very professional. This is a keeper. Just want to let you guys know great worker. I will tell all my friends about the help I got here today
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February 2024 by Navneet Patel
I went in with the prepaid label. I was not aware that I had to pay for an envelope. I asked where I could find the envelope. The employee pointed me to the corner. Then I asked which one I could use for Ground and showed him 4 pieces of paper I wanted to ship. He said any is fine. Instead of advising me on the best option to ship 4 papers. I felt like their goal was to let me pick the most expensive envelope even though I really did not need that. I told them they should advise their customers what is best for them. Silence.
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January 2024 by javad saadatmand
Good manners
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January 2024 by Joey Gallagher
Helpful staff
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December 2023 by Carla Saunders
Went to the UPS store today wanted to send a package overnight. They told me they couldn’t get it there till Tuesday. I paid $90 and it will not be there till Tuesday after I got home. I started thinking about it that’s a lot of money but it’s not even going overnight. Why didn’t the guy say that to me, well I guess you live and learn . but I’m not happy and I’m taking my business elsewhere
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December 2023 by Ismail Anderson
Horrible customer service. They hate to give a refund!Basically I rented a mail box. I paid for 6 month and I end up not using it at all. I called them two month later and tried to get refund for the remaining of the four months.They never get back to me.Get a mail box from somewhere else.
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December 2023 by Olga
This sweet young gentleman help me with everything with my package I was very pleased answered all my questions and he deserves a race Christmas is coming so make sure he gets an extra bonus thank you happy coming back bye
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October 2023 by Ravji Patel
Last Thursday I have sent 34 pound package to my daughter in law and they received today Monday. The services I received was unbelievable. The y help me to take out my box from my car, hold the door provided additional tapes and they shipped and also indicated when my family will receive. when I was there I have seen they were providing similar services. I recommend this facility for great services.Ravji
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October 2023 by Mary Schmit
I went to this UPS, to return a package .the employees were phenomenal. If I had a business, I would love to have them as my employees. They couldn’t have been any better. This store iis amazing!
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May 2023 by Robert Voltl
A recent change in personnel has brought about 'new and improved' service that anyone would expect be provided for their shipping and/or printing needs. As I have come to know the owner, this family run business has gone out of their way to help me, or indicate to me, the best option if it is a service they could not provide me.Certain "stuff" still must be brought to the nearest post office, which is always a hit or miss experience for me. A very good location with quick and efficient service - happy they are my shipping providers. Dr. Bob
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April 2023 by Scott Mitchell
If I could give this place zero stars I would Me and my wife been coming too this location for the past 2 years never had an problem or issue till now. I dropped off an packages it some how got lost. And when I called them about it they acted like they don’t know what happened even tho I had my receipt with tracking. Then a week later they claimed they found it and would have to recharge me too ship it out which is ridiculous within itself. Then when I ask for it back they refused. Idk what’s there problem here or if it’s under new ownership but it’s ridiculous. Never coming back here.
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April 2023 by Jack Keyers
I went to do Amazon returns and it was great ? friendly staff and the new crew is excellent printed amazon return for free for me and it was amazing ? easy return. I would highly recommend this location for all the shipping and Amazon returns
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April 2023 by Willy
This is an excellent UPS location. The staff are patient and helpful. I think the manager and his new team are great.
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February 2023 by Mariella S
AVOID THIS PLACE!!! I live across from this location and avoid it at all cost. First off, it smells like a hamster cage in there. It’s nauseating. The slob behind the counter is always rude. He hates when people come in and is always some how condescending to everyone despite his sloppy unprofessional appearance and attitude . The whole experience is repulsive. If you’re in Schaumburg, it’s worth the drive to go to the UPS at 869 E Schaumburg at Rd, it’s a world of a difference. The people there are extremely friendly and kind. Worth the drive. AVOID THIS PLACE!!!
