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June 2024 by Mike Baureis
When I purchased a new phone the person helping me recommended a $60 screen protector that it is expensive but if it cracks to just bring it in and they will replace it for free. Today I went to get it my screen protector replaced and was told they cannot due that have to go through the screen protector company. I would no longer trust a single word anyone from the location says. Scammed me out of $60 just to get a few extra dollars in sales.
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May 2024 by Mehmet Steve Gokhan
Terrible service, we checked in, but they are helping others. No respect for covered Muslim ladies here, that store has some discrimination signs. We felt so bad
Sunday at 2.55 pm
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May 2024 by YILDIZ GOKHAN
Terrible service, definitely not coming back
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May 2024 by Saikal Kanymbek
Had a terrible experience with this store. About month ago I came to the office/store to make a credit payment and close the line, cause the device was lost. They connected me with customer support in order to close the line, I spent 1 hour to resolve the issue, but after ONE MONTH it appears they even don’t closed the line. And NOW I have to pay for the line I even didn’t used! And a lot more….
Terrible service, I am still out of service right now even after I made a payment!!!
About to switch over T-Mobile now
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May 2024 by Alieda Viruet
The staff was friendly and got my order right. I was in and out.
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April 2024 by Eduardo Ramirez
Very friendly and they took care of me super quickly. I don't remember the name of the young man who took care of me but he was very kind.
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February 2024 by Harry P.
This is regarding poor service I recieved at the Verizon Wireless at the location 1251 E. Higgins Road, Schaumburg, Illinois on 2.3.24 at about 6:00 pm. I had placed an order online for a Galaxy S24 Ultra Plus and went to that location to pick the phone up. I was greeted by and older asian male who looked up my order on his tablet and told me that it was "pending". He did not tell me the reason why but told me to call customer service to see what the issue may be. I checked my phone and noticed that I received an email from Verizon stating "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided. Please use the following secure link to complete your order. The link will allow you to resubmit your payment information or use a different payment method." I clicked the link and tried several times to make the payment and it failed multiple times even through there were funds available. After attempting multiple times, I received an error message that prevented me from making any more payments. A few minutes later I spoke to another Verizon representative at the store, he was a younger gentleman; I told him I ran into issues with making the payment online. He looked up my order on his tablet and also said that the status was "pending" . He told me that he had no idea what the issue was and later handed me a long list of phone numbers and told me to call the "loyaly customer line". I was appalled by that statement because I expected them to help me figure out what the issue was. Both representatives (including a female representative) did not appear interested in helping me with the issue and all three representatives said that it was "pending" and they had no idea why. I called the loyalty phone number at the store and spoke to a representative that told me that I had to pay for taxes. I told him I was confused because I had already made full payment and that I used my Verizon dollars to pay for that. I told him that I could no longer visit the link since there was an error message. After multiple failed attempts to explain to me what the issue was, he finally told me that I had to cancel the order and re-order the phone. After I hung up the phone, I spoke to the same older asian male (manager?) and asked him again if he could help me understand the problem. He told me again that he could not do anything since the order was "pending". I asked if I could cancel the order and re-order it again and he told me no because the store was closing in 7 minutes. I was appalled by the customer service I received both onsite and on the phone. I left the store dissapointed and confused as to why no one was interested in helping me out with my online order. When I arrived home, I called customer service again and finally spoke to a representative that helped me understand what the issue was. He explained to me that I did make full payment and the initial email requesting tax payment was in error. He told me that the reason why the status was pending was because the phone had not arrived at the store. He was professional and helped me understand what the issue was. My main concern is that I have been a Verizon customer for many years and have never received such poor treatment. I was appalled that a Verizon store rep would tell me to call the "loyalty" hotline for help when they could have helped me. Overall, I'm extremely dissapointed with this service.
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January 2024 by Mike Creston
reliable and easy to work with
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January 2024 by Dan
Friendly staff, big parking.
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January 2024 by Nurtekin Kulaksiz
I was in yesterday to activate the new phone that I ordered through myverizon app. For some reason the phone was looking like non pay in their system. It took us 1.5 hours with Verizon 1-800# then fraud department. The lady whose name is ISA or Issa (Fraud department) who refused to give me her employee number or the last name was determined not to help even though I ordered the phone from them and obviously there was a mistake somewhere, someone from the company made. They treated this as a fraud case without telling me or other verizon staff in the shop what the reason was.Luckily Max and the location manager Cesar helped me solve the problem by exchanging the phone. I can’t thank them enough.
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January 2024 by Jeanine Spoto
This store believes in service! I had to return a device, and Jenna was so helpful and proactive with follow up. I have had Verizon phone service for at least 8 years, and this store, in particular, has the best reputation for quality employees and
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January 2024 by Red
I went inside. I spoke with a lady named Veronica looking for a bundle of four lines. I already have the phones she told me it will be $60 per line with auto pay and I already checked the plan online it says $30 per line with auto pay, I don’t know, what’s the trick here it make me not trust Verizon
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January 2024 by Omar Matos
Upsold me to buy more accessories so I would get a discount than didn’t honor discount ??
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December 2023 by Abdyrazak Kamalov
The Wost costumer service ever, don't go there, you should fire all pf them who works there
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November 2023 by A guy named Nathan
Great service, max helped me with all my questions, about phone and service definitely recommend
