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November 2023 by Virg V
Excellent work, effort and help we received from Mark Demma, Finance team, and the rest of the team. We waited for a few months for our car from another dealership with no result, but it took us only 1/2 day to get the car that we wanted with the effort of Mark Demma and his team. Thank you!
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November 2023 by Paige O.
Clark is a horrible service advisor! He did not tell me his first name but he had me drive my car to receive service for a tire repair and then called back two hours later to tell me he couldn't fix it!!! I am now driving my car to Arlington Lexus where they said they can fix it no problem. The "manager" Tony was dumber than a box of rocks. Horrible place, do not waste your time.
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November 2023 by Ed Bowman
I just purchased a new vehicle from Woodfield Lexus. I dealt with Marty Whitney & it was a very positive experience. Marty was very professional & straightforward. There were no surprises. it was a pleasure to deal with him. The only negative & this has been the case with every vehicle I've purchased regardless of the dealership it shouldn't take as long as it does to complete the transaction. There s/b a way to streamline this process.
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November 2023 by Hunter Mumaw
This dealership was great. They were very friendly and super attentive to us as soon as we walked in the door. We specifically worked with Mustafa who was outstanding. He was extremely knowledgeable about the vehicle we were inquiring about and made the buying process so easy. Not one time did I feel like this dealership was trying to "scam" me. They were up front about everything and shared all the details we wanted to know. I will definitely be coming here from now on when looking at vehicles.
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November 2023 by Fred Zwiger
Great experience. Very nice dealership with exceptional personnel. Salesman very knowledgeable. We loved the amount of available inventory and the casual no pressure sales approach. We will definitely do business in the future.
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October 2023 by А М
Thank you so much to Mr. Mike Nesic (sales manager). It's very nice to deal with professionals. We are very happy with our experience!Adele
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October 2023 by Judith Morales
Both Eddie and Isaac worked to help us find the right vehicle and inform us of all of our options. We were able to test drive the vehicles before sitting down to discuss options. The staff were helpful and we experienced a quick and efficient car buying process. We are so thankful to them and would recommend visiting their dealership to see how they can meet your highest expectations.
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October 2023 by Urvish Maniar
I will Definitely recommend Woodfield Lexus dealership for your best car buying experience. Our Sales representative Mark Demma was very professional and knowledgeable. He explained the whole car buying process very thoroughly. Gave us his honest and genuine advice. I would definitely recommend Mark to anyone who are looking to buy.
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September 2023 by Robin S.
I stopped in to look at a used CRV and was met by Greg Stone with a smile and ready to help. The vehicle was being serviced and not available to look at. Greg told me he would call as soon as it was back on the lot. I was at another dealer when he called I and raced back to see it. I loved it and decided to purchase. The whole experience was very pleasant. Greg was very helpful while I was getting insurance so I could get to financing. Lowell in finance was also very nice and helpful. The whole experience was pleasant from beginning to end, though I did feel bad about taking up his valuable time on a busy Saturday with a CRV and not a Lexus he was an absolute professional. I would highly recommend Greg if you're ever at Woodfield Lexus. Top notch dealer and customer service.
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September 2023 by Michelle Walsh
Even with a Lexus dealership in my home town, I drove out of my way to Woodfield Lexus to purchase my new NX. Sales consultants Mary & Greg were easy to work with and really put in the effort to get me the car that I wanted at the price I wanted. Mary was great at communicating and really worked to find me the right car. Greg made the purchasing of the vehicle quick & smooth. I am sooo happy with my new 2024 NX & Woodfield Lexus.
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September 2023 by Gary K.
I reached out to the person who provided her e mail address to make things right with regard to POOR customer service and guess what ?SHE NEVER GOT BACK TO ME!!! They deserve the rating they got
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September 2023 by Jack Grossnickle
Excellent buying experience. It started with allowing me to take a test drive for as long as I wanted. Pricing was fair. The amount given for my trade-in was generous. The entire purchase process was enjoyable and I felt comfortable that I got a good deal.
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September 2023 by Ku Chiang
Poor service and bad experience with dealership.I ordered a Lexus SUV Hybrid to lease - vehicle arrived early, however the process following this was not ideal. It took 3 hours to sign all the paperwork, the next day an alert came on the dashboard that instructed me to return the (new) vehicle to the dealership for service, I was informed later that week that I had to return to the dealership to re-sign the leasing paperwork and then I realized that the vehicle was not a hybrid (as initially ordered). I promptly returned the vehicle without so much as a "sorry fro your inconvenience."I will never lease/purchase another Lexus vehicle.
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August 2023 by Jean Jacobs
My entire experience with Woodfield Lexus was wonderful. My salesman, Eugene Merlin, was very helpful and explained everything thoroughly. The financing was an easy process and did not take a long time. Overall, I would definitely recommend Woodfield Lexus to family and friends.
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August 2023 by Dovie
I have a positive experience in this place. The dealership is huge, and there's plenty of new and used models in display. The employees are very friendly and polite. I happened to get my car very late, and they are closing at 8 pm, but they patiently waited for me and even washed and cleaned my new car.