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March 2024 by Jay
Excellent service and they were so nice at the woodfield mall location. Helped us immediately with our watches where at the Aurora location, they were extremely rude. Told us that we wouldn’t get a discount without buying the warranty. Go to the woodfield store for better service.
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March 2024 by Valorant Keys
The staff here is lost and very lazy! Not only that but they can careless about you or their own jobs clearly, as both times I have been there this past month all I see is employees hanging out with each other. Watching movies, talking with friends about things not work related over the phone. Just very unprofessional all around. To top if off they over price their cheap jewelry, and lie to you about getting you a discount just to try and lure you in more and more as they notice they are not getting the sale. Then they grab your info or have you sign up just to say "damn it didn't give you the discount, but I can add a 10% discount" lol ok scammers. To add to that the sales rep didn't even know what deals they had going on (which I'm sure she did). But had to make it look like she didn't (just another tactic of theirs to make it seem like they are looking out for you. Which they are not, at all. I used to love to come here years back and get my jewelry at this location, but it is all new people. That are very unprofessional and the whole place has a very bad vibe about it. Won't be coming back here anymore.
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March 2024 by Camille Lane
Jane was a great and helpful jewelers...she made the process so smooth. She was a joy to meet. Thank you so much for everything!!
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February 2024 by Julie Dietz
Joy was incredibly helpful with an exchange I made in store. She made the process easy and seamless. She had the answers to all my questions. I highly recommend her and this location!
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February 2024 by Brenda Aguilar
I'm thrilled to share my exceptional experience with Destiny in designing the ring of my dreams! Destiny's expertise and attentive service made the process truly enjoyable. The attention to detail and personalized touch resulted in a ring that exceeded my expectations. I'm absolutely in love with the final product, thanks to Destiny's outstanding attention to detail and excellent service. Highly recommend!
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February 2024 by Thalia Quintana
Destiny does an amazing job with custom engagement rings! She knows how to listen to needs and deliver an amazing final product. The ring arrived and was above our expectations ?? my fiancé is extremely happy!
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December 2023 by Tae Smith
My boyfriend Went to visit the store on 12/5. The service received was horrible. He went in looking to purchase a chain for myself. He grabbed her business card and her name is Nayana. He asked to see one of the chains and try it on. She refused and told me customers weren’t allowed. However the person next to me was trying on chains? How is this possible? He felt like he was being profiled as a thief. He had tattoos and he assume that gave the idea that he is criminal. If the protocol is not allowing customer to try on jewelry, that is fine. But don’t pick and choose who can try on jewelry. Very disappointing to know Zales hires people like this.
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December 2023 by Laura Valentin Amaro Cardenas
Joy gave us the best customer service ever, we were turn down by the Yorktown location. We are so happy we came to the Woodfield location since Joy was super friendly and had a great attitude. Will definitely come back for further shopping ?
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December 2023 by Stella Khail
Joy is very helpful. She always helps me out whenever needed. She’s a sweetheart and no one is as helpful as her! She’s the reason i always come in to fix my rings !!! Love seeing her and her positive attitude always!!!
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August 2023 by Kristina Reyes
My fiance and I worked with Joy over a span of a few days deciding on our wedding bands. She was amazing at helping us feel through what was best for us. She was honest and talked to us about all protection plans, options, etc. Not once did I feel like she was a sales person, but more as a friend talking to us about what would be best for us. I would 10/10 recommend working with Joy!
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August 2023 by Shimoni Vashi
Had a wonderful experience at this Zales as a first time shopper of engagement rings. We were helped by Nayana who was such a pleasure to work with! She was informative, kind, and understanding of what we were looking for. Would definitely recommend this location, ask for Nayana!!
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August 2023 by Adalid Santopoalo
Joy made shopping for our wedding band very comfortable. She was transparent and her guidance led us to make the perfect purchase. She’s an excellent salesperson lovely thank you
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July 2023 by L Flip
Wow! I was truly impressed with this Zales location! The jewelry selection was vast. The settings were gorgeous. The staff were friendly and helpful. They greeted you upon entering. The manager was very knowledgeable and accommodating. If you're in the market for something eye catching, go to the Zales in Woodfield mall in Schaumburg!!!
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July 2023 by Evelyn Paredes
Great customer service. Not only cleaned and inspected all my rings, but updated all my diamond bonds to ensure i would have zero issues in the future. Thank you Destiny and crew for making my visit smooth and pleasant.
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July 2023 by Adalid Abarca
Joy made shopping for our wedding band very comfortable. She was transparent and her guidance led us to make the perfect purchase. She’s an excellent salesperson lovely thank you
