-
November 2025 by Naza A
I had a very disappointing experience at Zara today. Before coming to the store, I called Zara customer service, and the representative clearly told me that I could go to any store -not necessarily Woodfield Mall -and that they would do their best to help me. Unfortunately, that turned out to be untrue.
I came to return a pair of pants I had bought for my daughter, which had a very obvious manufacturing defect: one pant leg was noticeably shorter than the other. We didn’t notice it earlier because we bought them ahead of time and kept them in the drawer until the weather got colder. When my daughter finally wore them to school, I realized something was wrong.
At the register, the cashier — a young woman with short hair — treated me with a very negative and dismissive attitude. Instead of helping, she made me feel like she was doing me a favor. I asked to exchange the pants for the same model, but they only had them online. She repeated several times that they were accepting the return “only because it’s a defect,” which felt completely unnecessary and humiliating. I wasn’t returning them without a reason — it was clearly a factory flaw.
I stood there feeling embarrassed and ashamed. People in the line were glancing at me, and it felt like she was scolding me as if I were a child. After being told by customer service that any store would “do their best,” this experience was extremely disappointing. They certainly did not try to do what was best for the customer.
-
September 2024 by Grace Hajek
Horrible experience shopping here. The staff were very rude and not helpful at all, and the quality was terrible. First time shopping here and I promise it’s my last time too.
-
August 2024 by Nicole I
Slammed and terribly slow service. Avoid this location unless you want to waste your time completely.
-
July 2024 by Nataliia Ivanova
Service especially on weekends are so so horrible , 30 min on a line and nobody at ALL even care about customers and nobody even 1 person can make return or purchase , like HOW??? WHY ALL people just wait when service standing in front DOING NOTHING?
-
July 2024 by jethro static
The most stupid self checkout you will ever use. Underscore in onscreen keyboard cannot be found. IT here should be fired and be banned in IT for good
-
July 2024 by Vianna Brush
Horrible customer service, people seem miserable to be there. Everyone is unwilling to help… multiple lines of people and one one open register while employees are just walking around
-
June 2024 by Alina Jahnke
Love the store itself but terrible customer service. Slowest checkout ever. Took 20 min for a return when 2 people where in line in front. Took his sweet time hanging everything up instead of working with urgency. Not going to this location again.
-
June 2024 by Jada
Workers are mostly Russian and extremely prejudiced, followed me around the entire time as I was shopping for my girls. It’s truly sad that these are the times we still live in years later. Made a complaint to the store manager who is a woman of colored but mixed. Seemed to care, but I highly doubt if she said anything to the lady as they always seem to side with their employees.
-
April 2024 by Tina Ferreira
Easy return money back quick
-
April 2024 by Nitin Sharma
Not enough collection
-
February 2024 by jesus mendez
The best clothes
-
January 2024 by K B
At least now I know why the store is empty and everything is on sale.
-
January 2024 by Arif Hussain Mohammad
Boycott ZARA
-
January 2024 by Artd.nat Mar
Favorite store, I like the assortment ?
-
January 2024 by Елена Елена
I love this store, the consultants are always friendly
