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November 2023 by Samantha Zalewski
Ted was a pleasure to meet. He helped us get to the cost we were willing to spend on our vehicle. He has such a charisma about him not just because he’s a salesmen but, I swear he might be Santa Claus in disguise!
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November 2023 by Lexi Fray
Very pleased with my time and purchase here. Jovan was an amazing representative. He explained everything thoroughly, knew what he was talking about and definitely did his best to get me the best deal he could. Will definitely come back and bring my friends/ family! 10/10 recommend Jovan for your purchase!
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November 2023 by Sonia Monreal
We came in on a Friday evening and were taken care of right away by Willy Wu! He was fast and efficient. We had already done our homework and were interested in seeing a couple of suv's. We ended up going with the suburban and it was past 9pm and Willy ensured to take care of us till the last minute. We loved his passion in trying to get us exactly what we wanted... Great job Willy! Many blessings for you!
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November 2023 by LOUIS LOKOS
It was a PLEASURE to work with Chuck. He, and all your employees were great. Now, my BIG issue. I was told at the dealership that when my order went into the factory I would be protected from any further price increases. I have no issue with the price increases from 2/14/22, when I put down my deposit, to 8/17/23 - when my order went in to the factory. BUT, from 8/17/23 till my car was produced the base priced increased $2,000. I had to pay the increase. VERY UNHAPPY. I was told one thing, but reality was another. As long as I own this car I will remember that GM cheated me out of $2,000 plus tax. I will make sure everyone I know is aware of your policy. VERY TICKED OFF!!!
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October 2023 by Jessica Lauranchet
Penny & Sam were amazing! I am so happy with my purchase. They didn’t rush me and made sure I went home happy today. Thank you guys so much, I really appreciate your patience with us today and your time ❤️
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October 2023 by Quinton J.
I wish I had taken a look here and saw all these terrible reviews before spending a single minute with these people. I called on a Friday prepared to go see a truck they advertised online. The person I spoke with told me a manager was using the car and it wouldn't be back until Monday. You have cars advertised to sell, that people can't buy immediately? Red flag #1. I emailed Thursday morning and Karla confirmed the vehicle was in. I told them I'd drive up (from an hour away) that evening. I called at 4pm to confirm they still had the truck and spoke with Karla's Manager, Stepahnie. Stepahnie confirmed the vehicle was still there but told me an out of State buyer put a deposit down however with their policy, a deposit only locks in the price and would not prevent me from buying the truck if I showed up and was ready to buy it. HUGE red flag right #2 but I proceeded to make the hour long drive to test drive the vehicle prepared to buy. 40 minutes into my drive I get a call just to confirm I'm still on my way so they can have the car shined up ready to show. I assured them I was in route and only 20 minutes away. I get there, there's no Karla, there's no Stephanie. Instead, I'm greeted by Chuck Fioravanti who pulls me up in their system, sees the vehicle I'm there to see and tells me he'll have it pulled around. After 7 minutes he returns to tell me that the service department loaned it out to another customer who was in a pinch. Are you friggin kidding me!!!!! I confirmed the vehicle was here 3 times before driving all the way up here. "I know, I'm very sorry, I have a few similar models". I was furious but kept my cool. I asked "where's Karla and Stephanie"? "They're part of our online team who book appointments but don't actually work out of this dealership so they didn't know our service dept loaned the vehicle out". What a shady operation! They gave me about $30 worth of gas for my troubles. This place will never see my business. Buyer beware!!!!
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October 2023 by Alina Wojcik
Anthony was the sales associate who helped us through this whole process! Getting my first car was stressful enough but he was able to walk us through this whole process, he was also able to help us reach a price we were comfortable with. Overall an amazing experience! He is a very knowledgeable and sweet person and made the whole experience fun and easy as it can be! Thank you anthony!
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October 2023 by juan C
Daniel Rico was great help. Helped me get close to my budgeted monthly payment. Would recommend to family and friends
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October 2023 by Holly Alexander
Penny was amazing! She was so patient taking me through the car buying process. I have less than great credit but I needed a car and she went above and beyond to take such great care of me. I’m so impressed! Penny’s got a lifetime customer in me, and I’ll be sharing my experience whenever I can!
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September 2023 by Susan W.
The front end on my 2022 Chevy Trax was grinding when you made turns and the Chevy dealer in Palatine told me it was just because the turn ratio was so small. Knowing that was not right, I took it to Zieglers where Cristian and his service team had the problem diagnosed in less than an hr. They also discovered why the back end didn't sound right either and fixed it under warranty as well. I will definitely be back if I need service again.
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September 2023 by Phyllis Schuster- Martin
One of the best car-buying experiences I have had. Honest friendly staff. This is the first time I felt that I was not screwed over. Igor was the best. Great dealership highly recommend!
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September 2023 by Natalie Bennett
We had a great experience at Ziegler working with Amber on finding a used vehicle. Her decades of knowledge and expertise helped us make a decision and we are eternally grateful! Thank you, Amber!
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September 2023 by rowena tabliago
Ted is phenomenal!!! He is very kind, dependable and trustworthy. I can never be luckier and happier to have met him. He greeted me with a smile in his face, I didn’t have an appointment with him so I was a little bit skeptical to talk to him, but with his knowledge in the industry, I sensed that he knows his stuffs, and with his rapport, he made me very comfortable. He reassured me the option to buy out my BMW lease. Not only that, he introduced me to the General Manager, Ken, who’s also a very nice and helpful person. I felt his sincerity to assist me with my auto needs. They both sure did deliver the results I was looking for! I’m forever grateful to both of them and looking forward to do more business with Zeigler, as well as share the great experience to family, friends and strangers, for as long as they are still with the company. More power and thanks again Ted and Ken.
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September 2023 by alan herrera
Professional and great overall experience making a purchase at this location. As soon as I walked in I was greeted and treated exactly how business should be handled. Specifically due to a gentleman named Nestor.Nestor nailed it right on with all the answers to my concerns. Nestor was attentive and made the whole process smooth as butter. Job well done. Won’t look too far making a 2nd purchase!
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September 2023 by Lafanzo A.
SCAM artists. Bait and switch. Their online price: $25k to lure me into their dealership. Then added $15k in mandatory fees, add-on, add adjustments. they refused to sell at their own advertised price of $25k. they wanted to charge $40k + taxes!