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December 2023 by Amber Smedley
Muhammad who works the front desk at night needs to be fired. A 22 year old flight attendant was trying to check into her room, where she has checked in several times, was completely unprofessional. He couldn’t speak English well and mis understood her name. He threatened to call the authorities. I will be following up to see that he has been retrained and/or fired. This is not a person you want representing your establishment.Is this Muhammad still there?I called to have him deported.Please hire better peopleThis person is still working here
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December 2023 by Tito Lewis
My room was not up to par with any of my other Sonesta Suites rooms!!!This was more like an Extended Stay brand!!!I didn’t even waste my time taking photos!!!
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December 2023 by Christopher E
The perfect hotel for long term stays! I travel for work and this has by far been the best equipped room I’ve ever had. The one bedroom suite I stayed in had two large closets and a pantry cabinet in the kitchen. And a full-size refrigerator! I will stay here wherever I’m in Chicago again.
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December 2023 by steven kidd
Fantastic kitchenette! Furniture was clean and comfortable.The same person checked me in and out. He was very helpful and friendly, whose positive attitude was very contagious.Unless you have a car, you'll need a ride share, or use the bus line to do any shopping.The airport shuttle is 24/7, with no hassles.I'm 100% staying here the next time I have a few days in the area.
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December 2023 by A M
Muhammad at the front desk who works from 11pm-7am needs to find different work. He is the worst person to deal with and makes this hotel look awful. Plan your check in and out times around his work hours or you will be hassled to no end. Hope no one else has to endure his disgusting and extremely unprofessional behavior.
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November 2023 by Christian Oliveira
Nice apartments. Mini kitchen equipped with a dishwasher, microwave, two-burner electric stove, coffee maker, pots and pans and utensils for two people.There is no room cleaning for shorter stays (less than a week), but that was no issue. Used towels can be exchanged for new ones at any time at the front desk. There is a laundry that can be used for free. Staff was very friendly and provided excellent service.One negative point is that there is only one chair in the room so, for two people to share a meal, the only option I found was to drag the big heavy armchair that stays by the bed. One more chair in the room would be perfect.Walkability: There is a free shuttle to and from the airport. To go from the hotel to downtown Chicago it's possible to take a bus that stops near the hotel (runs around every hour) to Rosemont station, then take a train from there (around 1h to 1h30 total travel time).
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September 2023 by Richard R.
This is the worst place ive ever stayed at, dirty, no cleaning service. I waas there a month and had to get a new key everday, No maid service, you have to bring your dirty towels to front desk to get new ones. Trash overflowing in room. Employees extremely condescending and will not stay for a month again, Horrible experience NEVER again, even with your cheap prices. Even at cheap prices, these people have managed to ad $100 to each week to each week. Seems like you screw everything onto people. no extra charges were ever disclosed, not $100 worth. You people can rot you know where
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September 2023 by Toni Harris
The best hotel ever. Staff super nice. Hotel was sooo clean. They have a little patio area with grills you can use. It's so nice. Your car us safe for 10 dollars a night. I loved it!!!Rooms: Room super clean and nice..Nearby activities: Can walk to a nearby gas station which has a Subway sandwich shop attached. Awesome. Safe to walk there.Walkability: Property clean
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August 2023 by Alejandra G.
Last minute trip and this place offered a free shuttle to the airport. the room was nice and clean, I got a studio. It came a with a kitchen, sink , full size fridge, microwave and utensils.The only thing I didn't like was that it was a connecting room when I didn't request it. The receptionist was nice but was on a personal phone call during my check in process which is annoying and rude. The lobby has a self service store with chips, drinks and frozen food. I didn't get a chance to checkout the other amenities. Check out process was smooth and airplane shuttle came in 5 minutes. The ride to the airport was about 10-15 min. I actually would stay here again because of the location and services it offers.
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August 2023 by Sunny
The rooms are very large, but not very clean. You get what you pay for. It’s convenient and close to the airport, and the shuttle service is easy to use. The rooms had a ton of space, but the towels had some stains, and the bathroom still had some hairs on the floor. There was also a musty smell. That said, it’s still a good place to stay if you have a flight the next morning as it’s so close to O’hare.
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August 2023 by Reg C
Good location right by airport and highways. Our dishwasher wasn’t working, and our toilet kept clogging with the smallest amounts of toilet paper. Room wasn’t the cleanest, sticky surface and stained. Gym is nice, service was nice but old building with problems.Alright place
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August 2023 by Sunny Liu
The rooms are very large, but not very clean. You get what you pay for. It’s convenient and close to the airport, and the shuttle service is easy to use. The rooms had a ton of space, but the towels had some stains, and the bathroom still had some hairs on the floor. There was also a musty smell. That said, it’s still a good place to stay if you have a flight the next morning as it’s so close to O’hare.
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August 2023 by Prabhu Gunasekaran
Stale Smoke smell everywhere, no breakfast, parking is charged , they didn’t refill body wash / shampoo. The reception didn’t have any toothpaste/ brush kits even for purchase. No trash cans in restrooms.
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August 2023 by James Flynn
Ok so I booked here because:a) it was close to the Chicago O'Hare Airportb) they have a free shuttle bus JUST to Chicago O'Hare Airportc) it was pretty cheapThere is nothing of note close to the hotel. The nearest restaurant has an advertisement in the lift saying to call the restaurant to confirm shuttle bus availability. It was not available, so I had to make do with Subway from the service station nearby. Seriously, Subway and Dunkin Donuts are the only food options for miles.Rooms: The rooms were actually big and cleanWalkability: The hotel is miles from anywhere apart from the airport. The shuttle bus only goes to the airport.
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June 2023 by Michael Dorin
Worked well for me. The rooms were quiet and I was able to shuttle to airport to use the blue line to my conference. Room was a good value especially considering other Chicago hotel prices.
