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September 2023 by CyXaPb
Employees are not competent at all! I ordered a debit card a couple of months ago, signed a bunch of papers, it still hasn't arrived, I asked why they say I didn't order anything!
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July 2023 by D Lawry
I hate having to play the race card but I will call it as I see it. So my employer pays me today and their check is drawn on Chase Bank. Its a healthy financial company so the money is good. Fast forward I went to this branch to present the check and in turn cash it and deposit the entire check into my landlord's account which is also drawn on Chase and what the landlord wants. So, money comes to me.They needed both my Driver's License and a debit card from another bank as identity. Then they asked for my SS card. Ok, I comply then the teller states your name popped up and I need an override. She leaves comes bank and says the manager wouldn't approve the override no reasons given and that I have to take the check elsewhere.Now I am the only black guy there and she was loud and kind of made me feel like a criminal. Maybe it was because of an issue I had with them over 7 years ago while going through a divorce and my account was wiped and left under $100 negative. Would that cause them to not honor the check along with race? I never feel welcomed in that location and the ATMS are hardly ever working. IDK Chase needs to be closed with all the discrimination that occurs and just normal operations going awry.They won't ever learn their lesson from all the discrimination lawsuits and so on. I am sending this complaint over to HQ to see if that makes a difference. (Probably Not)
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June 2023 by Jorovie Muñoz
Nice place to withdraw some cash when you're running low on funds, very nice bank
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May 2023 by Konrad Chmura
Went in there for a notary signature, and I waited 45 min to find out that the person working there forgot the stamp. I miss my branch in Belmont and Cumberland. Never had an issue there, but they closed it.
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April 2023 by Amanda Baker
Why have a place to scan your card to get into the building to use the automated teller when it doesn’t work? What’s the purpose of being a bank when you have no money in your atms. Do better Chase.
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February 2023 by Matthew Yebra
They need to fix that stupid door lock. It's been inoperative for over half a year now. People try to get in to avoid the long lines at the drive through since usually there's always one atm machine down also. Now you have ridiculously long line in the parking lot and a bunch of people wasting their time trying to get in the bank, out in the cold.
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February 2023 by Rick Gonzales
The worst chase you can go to. The drive up ATM are never working
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January 2023 by Grzegorz Spyt
I came in today to dispute a recurring transaction, as I waited and asked politely if I may talk, one of the employees (a polish woman) rudely told me to keep waiting. When I finally got my chance to talk she barely helped with explaining my issue and when I mentioned possibly closing my account she proudly said "well go ahead"
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January 2023 by Jonathan Vasquez
I can't stand the fact that a WHOLE BANK outside ATMs are always out of cash to dispense and you can never get in the doors after hours to get in the ATM on the inside, its such an inconvenience all the time, never been to a chase like this not even in the Hood LBVS. It's been going on for at least about a year that I noticed... RIDICULOUS!!!
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December 2022 by LO UAI
If I could I would put 0 stars. The blonde polish lady that works at the first cubicle on the right side I honestly believe that she dislikes her job. She has a huge attitude and eye rolling problem. If you have questions or concerns about your account DO NOT go to her. She doesn't care and will give you one word answers. Save yourself the headache!!
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December 2022 by abt Solutions
after working hours they cannot open the door to the ATM for several weeks and the bank does not solve it
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August 2022 by Viane Chueng
people there, especially Nicola, is not tried to help you out, but waste your time and torcher you. worst Chase bank ever.
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July 2022 by Michail Jankow
Went to the ATM with ca r and discovered for the first time in my Life , the ATM went out of Money. So parked the car and make the walk inside the Bank, how convenient we become to be!?!
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July 2022 by V U
Good customer serviceParking lot was clean
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June 2022 by Jerri Schultz
Very good customer service
