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March 2024 by Jennifer K.
Used to really like this place but they need to tighten up their services and processes lately. I waited over 30 minutes to be picked up (3/13/24) , by the time we did another terminal pick up and made it back to the garage it had been an hour from the moment I texted them to pick me up through their text message process. Inefficient and didn't offer me any recourse, discount or anything. Have started shopping around for a new place.
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March 2024 by Ron Estes
From drop off to pick up.....flawless. Had a great vacation in Cancun, and it was nice to come back knowing our car was safely parked and ready for us to return home. Thank You One Spot! Will use again, and tell our friends!
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March 2024 by Donna Franke
Our experience with One Spot was perfect. The staff were friendly, the shuttle was quick, both getting to the airport and picking us up. They had our car ready when we got there to pick it up. I didn't realize it was going to be valet parking and we did have some valuables in the car. They were untouched upon our return. And the price was very reasonable compared to other options.
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February 2024 by Emily Crane
Fast and reliable service! Shuttle was very nice and clean and easy to spot out when you're returning to your car. Once dropped off to get back to our car the lady that checked us out was very pleasant and efficient, we were in and out. Our vehical was fine no issues. We will definitely be using this park and shuttle service on our next trip in July.
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February 2024 by Michelle Paredes
This was a overall good experience would have been great if the shuttle driver home would have opened a window or turned on the air conditioner when it’s 73 degrees outside it’s not comfortable to sit the shuttle like that , he could have just simply asked is the temperature okay for you ? It’s not that hard
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February 2024 by Alyssa Ann
After parking here every time I go to the airport they finally damaged my car and pulled up a blurry picture saying the damage was already there when it WAS NOT.
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February 2024 by Steven Adamson
Love parking here.Easy parking, pull up,leave keys,get on shuttle get on plane.Great staff, easy ride to the airport
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February 2024 by Andrew Bertagna
Terrible service for the price. Waited 45 minutes at the terminal to be picked up. Was about to call a Uber and they finally came. Will never recommend it and will go out of my way to advise against their services.
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February 2024 by C., R.
Thought they were amazing upon entering and pick-up. Very friendly drivers. Got back to my car pulled in front and ready, but the Moment I started to walk to my car, from 30 feet away I would see a big door ding/scratch in not one, but Two Places!!! My car is 3 months old!!! Was washed and pristine when bringing it to them, at 4am - even the checkout attendant commented on how nice it was. Several emails to the manager who Finally got back to me a week later. Refused to offer video; they already admitted they didn't take appropriate photos upon arrival. Manager, Yuri was horrific! Literally laughed at me and said that it's not their problem, I should have read the waiver and I can have my insurance contact them. With all the fantastic reviews, never would have anticipated this happening, and if not for this, they would have had another great review. It's Valet Parking - Only YOU Could have done it; Simply take responsibility for Your mistake!!! Just because you have a waiver shouldn't mean you get to do/damage whatever you want!!!!
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February 2024 by Taylor S.
I forgot how incredibly rude the front desk is which is why I haven't used this airport valet in a while. I simply asked the front desk when the shuttle was leaving and he pointed and said "it's right there". which I knew because I had just stepped off after sitting for 12 minutes. I told him I knew and was on it then he got an attitude and said people were still checking in. another shuttle was behind us. proper communication would've been nice. driver and help inside the facility was nice. i'm parking here for 5 days =$120 and then there is an additional $10 charge per day for SUVs and bigger vehicles. there are cheaper places to park around here. won't be using this parking service again as I travel out of ORD bi-weekly.
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February 2024 by Jullia Munoz
Terrible customer service, slow pick up time, waited 45 minutes after a long day of flying. Used them consistently for years, however my last two visits were Terrible and I will never book or recommend them to anyone.
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February 2024 by Jeremy
Theft occurred to vehicle while parked here. I came back most recently from a Christmas vacation to find my car ransacked through and my belongings thrown everywhere around the car. Several items had been stolen and the front desk staff was of no help whatsoever in trying to help me figure out what happened. I was told the manager, who was at the time on vacation for another week, was the only person who could assist in this matter as she was the only one who could review surveillance footage. An incident report was filed with the front desk staff as well as a police report with the Village of Schiller Park. Fast forward a week later at this point and I've yet to receive any communication back from anyone regarding this matter. I've used OneSpot multiple times before, and have NEVER had an experience like this before. I'm highly appalled in this neglect from this company and nonchalant attitude from the employees who work there. Hoping to get this issue resolved, but that would mean this company would have to put their customers and their vehicles first over themselves. HA! Fingers crossed...Yuri finally called back after over a week later and more emails being sent her way. She refused to offer any sort of assistance since she seen that I filed a police report. Told me only the police would be able to assist at this point followed by hanging up on me after I showed frustration over that fact. Thieving company with criminals on payroll and someone in management that has absolutely NO idea on customer conflict resolution. Beware if you decide to spend your hard-earned money at this garage with these crooks.
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February 2024 by Eric Marcinkus
I brought my car to OneSpot and paid for indoor valet parking. When we arrived to get the car the had put the car outside and it was covered with snow and icy and didn't help clean my car off and only offered a 50% off my next stay. Not to mention the lady that I talked to today hung up on me when I tried to explain what there mistake triggered from us being delayed to pick up our dog and had to pay an additional day stay. Really upset and wouldnt recommend them to any one. I get that thing happen but they could at minimum make things whole or reimburse me for the saty and a pology from the person that hung up on me
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February 2024 by Steve Cole
These people are very rude. Very slow, and will up charge you
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February 2024 by Guy Habosha
Not worth it. Got charged extra 10 dollars because it’s a pickup truck but that’s not mentioned when you book online. It’s a fee that’s added later.Then the shuttle van upon arrival had me sit in the van for 50 min waiting on other costumers. For what I paid I could have just parked at the airport, walked to me car and drove away when I was ready.The shuttle alone added another 50 minutes to a full hour to leave the airport.
