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“I visited this post office for the first time today due to its great reviews. Ms. Bertha assisted me and was wonderful. She helped me with what I needed while providing service with a smile! Her great attitude and exemplary customer service did not go unnoticed! Thank you Ms. Bertha!”
“I’m actually a Belleville resident but called in to OFallon and spoke with Amanda to ask a question. Not only did she she answer my question, she went above and beyond and provided further guidance to ensure my delivery goes as expected. Good customer service is a rare occurrence these days (hence why I called OFallon instead of Belleville) and I sincerely appreciate her reminding me that there are people who still go above and beyond to be helpful.”
1 - 4PM 9AM - 12PM
201 Federal Aid Secondary 1780, Lebanon
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“I was weak and unable to stand up on my walker to wait for the VanGo bus to pick me and my homemaker back up for me to return home. My homemaker asked for a stool for me to sit down in the lobby, and the postal worker provided me one to sit on until the bus came.”
“It's a typical small town location. I often have to call out for an employee, but people are always available and nice. I even went here during the height of Covid when we had to form a line outside and go in one at a time. I've seen worst post offices”
8:30AM - 5PM
10850 Lincoln Trail #20, Fairview Heights
Post Offices
“I am uncertain of her name, but there was a woman working at the front counter who was the epitome of customer service!! She was wonderful and made what could have been a very upsetting visit into a wonderful one! She definitely went above and beyond! Thank you for the help, I truly appreciated it! Date of Service was July 18, 2025 at 9:14 am, Clerk 25.”
“I had a great experience processing my passport application there, for some reason my online appointment did not show on their schedule, but The gentleman who helped me was very courteous to fit me in the schedule and helped process my application. Thanks a bunch!”
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“I have had a positive experience all three times I have been here. The lady that works there was very pleasant. Please note that there is a difference between the Post Office (this place) and the Official Mail Center (OMC) (a previous reviewer incorrectly gave this place a bad review because they thought the OMC was the post office).”