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December 2023 by Stacey Bolton
We have lived on Scott AFB for 4 years now and have met and dealt with several different employees at the post office on base. Some workers were more welcoming than others. The hours sometimes can be frustrating but overall haven’t had an issue. He current employee, Ms. V is a very sweet, patient kind lady. She always has a smile. Sometimes our expectations and time line can be the issue and a little kindness goes along way!
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October 2023 by LIS Lang
Never open when their signs say they’re “open,” have gone countless times. Showed up at their “open” time in the morning and workers don’t even show up on time til later. If it was for an appointment maybe they could’ve put the day before up a sign. Finally went in and they were like can’t help you out our system was down, person was on their phone which seemed to me unprofessional because you never know who will walk in. Better off going to off base postal service where customer service is much better.
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October 2023 by joshua Krebs
The website shows open till 4pm. Door shows they close at 345. My son and i showed up to pick up important medication but the doors were closed at 330. The lady just sat there and looked at us when we knocked and then walked away.
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August 2023 by Debra Simon
Went to mail 2 packages and didn't get either one taken care of. The worker she needs a classes in customer service. Very rude young lady. Yes she maybe over worked but if you are she's not suppose to show it to customer. Customer are why you have a JOB!
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July 2023 by Ronald Johnson
Entirely new staff came in around ~Feb 2023.Significantly nicer personnel and far more professional than previous crew. I’m very happy with the changes.
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June 2023 by D'Yani Florence
Went to the post office on base to mail a package out and I can’t mail it out because they “have no tape” in the mail center. How do you have a post office and no tape to use to package a package together. The lady at the counter proceeded to say there’s tape right there you can buy. Why would I buy tape to send out a package that I don’t have to pay for it when I already have the barcode.Your package has to already be sealed up before you go to the counter yet there’s no tape packaging tape? The last time I went in they had tape sitting on the counter with the pens and the lady said we’ve never done that before and I told her there was tape sitting on a counter there and I gave you a package to ship out…. That makes so sense to me. Very minor inconvenience, yet isn’t that a part of working in a post office.
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March 2023 by Sam S
I was a little worried because of the previous reviews but I thankfully didn't have that experience. The man at the counter was very helpful and answered any questions I had.
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February 2023 by Daniel Teel
Impossible to tell if you're going to be able to send anything because they're never open and they post signs randomly that they're closing early.
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January 2023 by DEE CEE
This is HANDS DOWN the WORST post office I have ever experienced with regards to mail delivery. They don't deliver until right up until the cut off and then flag mail as "DI unavailable" without ever attempting delivery. Sometimes they don't show up at all! Employees that can't lift more than 20lbs. I WISH shippers would just switch to UPS/FEDEX so I wouldn't have to deal with shipping delays/headaches.
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November 2022 by The Great Satan
I have been on eBay since 1999. I have had a driving job for many years now where I stop all around the state at post offices when I get the chance because I'm always mailing something. And even after all of those places I can honestly say that this is the worst post office I have ever been to. I have tried coming here twice both times were during working hours. The door is open but no one is at the counter. I ring the bell that they have to call somebody but no one ever comes. Absolute waste of my time
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November 2022 by Shannon Boeckx
Worst. Hours change on a dime. I’ve literally gone 3 times during normal hours and they’re closed. Sign states lunch is from 1-1:30 but she likes to take it early apparently.
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November 2022 by Lorraine Swis
Locked the doors at 11:25 am and told the customer coming out to tell me she was closed. Clearly it states that it closes at 12:00 pm on a Saturday
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November 2022 by Chelsea C
Ok post office. They have really inconvenient hours for active duty servicemembers and sometimes can be difficult to work with.
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September 2022 by DaRkSiDe
Poor customer service and there is little consideration for the customer. The interesting thing is that there management allows this to happen and it's the standard. Recommend going off-base to another one.
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March 2022 by Darvell Connell
This is HANDS DOWN the WORST post office I have ever experienced with regards to mail delivery. They don't deliver until right up until the cut off and then flag mail as "DI unavailable" without ever attempting delivery. Sometimes they don't show up at all! Employees that can't lift more than 20lbs. I WISH shippers would just switch to UPS/FEDEX so I wouldn't have to deal with shipping delays/headaches.
