O'Reilly Auto Parts in Shelbyville, Illinois, offers a wide range of parts, tools, and accessories, along with helpful services like free battery testing, bulb installation, and fluid recycling. Many customers appreciate the friendly and thorough staff, who are willing to order parts and assist with car issues. One customer highlighted a staff member's help with a window regulator, recommending the store for its reasonable prices and in-stock items. However, some customers reported unfriendliness from certain staff members, particularly when seeking assistance with simple tasks. Overall, O'Reilly Auto Parts aims to provide quality service and products to help keep vehicles running smoothly.
Cole deserves a shout out of great customer service and employee recognition. He was able to help me locate the right parts for my overwhelming situation and resolve the issues. He went above and beyond. I think he should get a raise!
March 2025
Friendly and thorough staff. They ordered my part and called me as soon as it came in. Joseph was a big help with my window regulator. Highly recommend.
November 2023
The guys are great to work with and let you know when your parts have arrived.
