Verizon in Shelbyville is known for its exceptional customer service, highlighted by employees like Tara and Alexis. Customers appreciate their patience, kindness, and willingness to stay beyond store hours to ensure all issues are resolved. Whether it’s helping with phone setups or addressing security concerns, staff members provide knowledgeable support and handle problems efficiently. Many customers express their satisfaction with the service, recommending the store for its helpful staff and personal attention to each case. While there have been minor frustrations with the Verizon website, the in-store experience consistently receives high praise for its professionalism and dedication to customer care.
I went to this store to pick up my new telephone. Both Tara and Michael were beyond helpful. They ended up staying an hour and a half past the store closing in order to get my phone ready to go. They were very kind and friendly, never once acting irritated or upset at not getting to leave at 5 o’clock. I would strongly... read full comment
September 2026
Went to Verizon and got my phone updated also got my voice to text activated and I think her name is Cara or Tara extremely helpful thank you very much for your time and your patience and kudos to you because it made it a dreaded situation very very pleasant thank you very much
September 2026
TARA was excellent, she fixed my problem, and explained other features on my account and phone. Thankyou Tara, she is an excellent employee.
