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September 2023 by T Hook
Bill was what they said it was going to be. No surprise extras. Friendly service and on time with the vehicle
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August 2023 by John Fleming
Appreciated the effort they made to correct perceived issue with my car, reasonably priced also.
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June 2023 by Timothy Wiseheart
Two stars. One for clean service room. Two for polite staff. That's where the positive ends. (Edit) So the shop called my son to quote his coolant leak fix and they said "14.56". When we arrived two weeks later we found out that when we gave approval for 14.56 through my son who had just turned 18, we discovered that they meant 1456.00. The work was already done and the head gasket put on. Poor communication. Then after my son left the shop, my son said the car started to overheat again. After checking the coolant reservoir we discovered the shop had not filled the coolant after doing the head gasket replacement. They could have at least run the car to make sure the levels were topped off before returning the car with no coolant on a fresh head gasket swap. Not very impressed at the moment with the work, communication, or the way they took advantage of a brand new young man. It will take a lot of convincing to take this review down.... SMH
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June 2023 by Herb Blackaby
Great service! Professional staff, I recommend 1stop for all your vehicle issues.
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May 2023 by Gage Wilson
I'm in the 1 stop in Sherman il been waiting for about 4 hrs for just brakes and a oil change the customer service is terrible never againService: Brakes
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April 2023 by Haley Rogers
Very rude, poor, and unprofessional service. Was hung up on when called for an update on 2 of my vehicles and didn’t even get a chance to ask about the second. Highly do NOT recommend.
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February 2023 by Dan Walton
81 days and counting! 1 Stop Auto has had my wife's vehicle for well over 2 months now. At this point I think it would be fair for 1 Stop Auto to take over monthly payments on the vehicle. 1 Stop Auto has 'dropped the ball' on contacting the warranty company and keeping us informed of (lack of) progress. 1 Stop Auto has admitted to working on the vehicle only in their spare time. 1 Stop Auto may tell you they will contact you, but they will not. Can You Do Without Your Vehicle For Over 2 Months? We have had to learn how to do so- catching a ride to work, etc. 1 Stop Auto in Sherman, Illinois provides the worst customer service I've ever experienced in my 45+ years. Zero star review for 1 Stop Auto, complete failure of service. And yes, I'm angry and frustrated. Maybe the only thing 1 Stop Auto is good for is creating stress and headaches. We are from out of state, our 6 year old vehicle broke down on I-55 next to 1 Stop Auto, and that is how this awful shop got our business. Unfortunately, we live too far away to deal with this in person, and it seems 1 Stop Auto has taken advantage of this fact.Service: Engine repair
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October 2022 by Angela Russell
I've been taking my car here for many years for all my maintenance and repair needs. I always get great service and they go out of their way to make sure we get the best price on pairs. Great company! I appreciate all of their help and definitely recommend to all my family and friends!
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October 2022 by Starry Sky
Absolutely love going here! They are all so helpful and get things done in a reasonable time. Its where I go for all my tire problems, and oil changes
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September 2022 by Shirlynn Whitmore
I went in a few years ago for a car alignment they charged me 80 bucks and didn't do smack. Supposedly because they had to gut the inside to restructure it. They refused to give me a refund or fix it. My dad is a mechanic and fixed it that same week.
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July 2022 by Jv H.
I'm seriously disappointed in this location. Here's my experience. On 7/18 I made an appointment in person , was told to bring my vehicle in at 7:30 AM on Monday the 25th, which I did. Having not been called or given status on the job, I called them on Wednesday to see if it was ready. I was told that it was "on the rack", given the estimate for repairs ($1700) and that I could pick it up Friday at the latest. Friday (7/29) 2 PM rolls around and I've still not heard from them. I call and I'm told that they haven't even started the job. I was given the excuse of "we've been busy". Something is very wrong at this shop, Due to the dishonesty and poor communication, I'll dissuade anyone I talk to from bringing their vehicle to this company for even the most minor repairs. Feel free to verify the facts i've laid out and let me know if they're inaccurate.
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July 2022 by Dustin Bryant
I brought my Jeep in after it started making a horrible sound. Was told I needed new rotors and breaks. So $1800 and over a week later I got it back. Drove on it for the weekend and the sound was back. They said they'd look at it again(within the next 2 days) after 2 weeks of getting the run around I was told it was a caliber. So they "fixed" that for another $600. Drove home.. hoses weren't tightened and all break fluid leaked out and now that same horrible sound is back and my Jeep is now just sitting in my driveway. So there it is! That was my experience ?. I'm absolutely in shock right now. Ugh ??
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July 2022 by Janet Toohey
They were very friendly.they were prompt.they gave advice on further serviced that could help make car run better.they took time to listenServices: Auto maintenance
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June 2022 by Gary
Good shop, friendly, knowledgeable employees there to service your automobile needs. From just an oil change or tires to figuring out mechanical issues and problems, they take care of all your car care automotive needs. Conveniently located and not far off Interstate 55. Best to call ahead for openings and availability.
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June 2022 by Diana R.
We have always used this location .. Very friendly , doesn't over price and incase of an emergency always goes out of the way to make sure you are take care of ! Our children our grown and go to them as well from their experience with with us .
