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March 2024 by Natalie Carrillo
Outstanding work, team is always ready to assist’s me with all my needs. Manager Anaiz is so great and helpful
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September 2023 by Sour Poison
Criminal bank that frequently violating customers privacy by giving customers info to government without proper legal process and spies on customers via debit/credit card purchases...
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September 2023 by Chad Summers
The teller changed my deposit slip, didn’t tell me and now I’m missing a lot of money. Do not go here.
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July 2023 by Aisha Williams
The slowest service ever. I went in today and they are literally standing around laughing and talking as customers wait
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May 2023 by Jeniece Baines
Staff was very friendly and helpful on both occasions when I visited!
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February 2023 by Hailey See
I had to close an account and break some larger bills. The staff were incredibly amiable and helpful. It took me a very short amount of time to get in and out of there. I almost didn’t want to close my account LOL I was truly floored at how well the customer service at this branch was.
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January 2023 by Tim M.
Erase the 1star to zero star. Horrible business!!! Charges $10.00 to cash a check written from THIER own bank if person cashing check doesn't have an account there. Maybe should change name to bank of mexico. Reason I canceled account there was for crappy service and one of their employees selling customers' personal information to ID thefts several years ago. Things don't change I guess.
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November 2022 by Tashara McKissack
Each time I arrive at this location the branch manager gives me a hard time. I’m not sure if it’s Because I am black or she’s always in a bad mood but I would not recommend going to this location. I usually go to fax items to the claim center and each time there’s always an issue. Before assisting me she assist all the other customers and expect me to sit and wait. I’m young but I’m not a child and know how customer service and banks work. If I could give a 0 review I would. Manager that I’m referring to is named Anaiz Aguilera.
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October 2022 by Gnw Stradmoore
Horrible service and unprofessional language tone.Drove to the bank just to get a transaction History. took me almost an hour just to get a piece of paper that can just be printed directly from the system. As this is not available online. too much waiting time.They could not even process card additional authorize user of the same bank card.
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August 2022 by TJ Treviso
After being told my deposit would be held from Aug 19th to Aug 25th because I had a new acct.... I was notified at 851pm that my entire check would now be held til Aug 30th.Granted I'm a new acct, I think this is some shady stuff here. The teller, my deposit slip and my app all said I'd have the remaining amount Aug 25th with 225 available the next day . Imagine any other place holding your money hostage like this. Terrible accessibility.
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August 2022 by Ike I.
Excellent employees and managers who are not only helpful but are very professional and give great effort to assist its customers never had any complaints at this location.
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July 2022 by Olga Sadovnic
Omaira helped us kindly and has a warm and professional attitude.Great place, great staff!
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July 2021 by Hani Alramahi
Horrible customer service
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June 2021 by Ken Whitehead
The wait is unreal (standing in line with one teller)One person standing (worker) here with an iPad doing nothing. I feel bad for the teller working solo.
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June 2021 by Kassandra Diaz
HORRIBLE! Very rude customer service even from the “manager” i waited in line for her to tell me she couldn’t give me a temporary card because “she didn’t have time for me today” lol. you don’t say that to people she didn’t even offer to put me on the schedule the next day or next available. very unprofessional they really need new management.
