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November 2023 by Grant Junker
Avoid this place at all cost!!! Doesn’t have any contracts. If you put down a deposit for storage and decide to go elsewhere they will make you pay the full storage before they will give you back your trailer. Cops were called and said “ not the first time they have been call out for similar situations.” They said the guy is a shady businessman! Avoid Avoid Avoid!
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June 2023 by Jim L.
I took my Lund boat and 50 hp Mercury motor to Boats R Us to have some some work done. While going over the motor they saw that the fuel cooler was dripping a little water. There was an o-ring that was bulging from the bottom fitting on the air cooler and I was told that the entire fuel cooler would have to be replaced. Cost of the part was $550 which i paid up front but the part was on back order and I was told it would be be delivered in 2 weeks. Ten weeks later the part was still not in and I was told it would be at least another 4 weeks. Cancelled the order for the part and took my boat to another marine service that replaced the o-ring and my boat runs great now with no leaking at the fuel cooler. I don't know if this place is dishonest or just inept but I will never take anything back to Boats R Us.
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April 2023 by Marc J.
I keep my boat here for indoor winter storage they come pick it up and drop it back off really convenient process! Clean environment friendly staff also they do all mechanical work as well. Highly recommend everything has been honest and transparent wouldnt want my boat stored anywhere else!
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December 2022 by James Wooten
At the end of last boating season we set up to have our boat stored with the business with the understanding they would be able to work on boat while in storage. They did not start even start working on boat until well after the boating season started and ended up not getting the boat back until 7/5. When the boat was picked up they told us that everything on the boat had been checked and it ran perfect. Upon taking the boat out we started having the same problem we originally brought it in for. We talked to Greg and we’re told to bring the boat back in and they would take care of us and get it all figured out. Apparently being taking care of means being charged a ridiculous amount of money for diagnosis and repair of something that should and could have been checked while it was there the first time. Not only did they not stand behind their work it took an additional 3 weeks for the small repair and most of the remainder of the season was lost. I would not recommend this business to anyone. We are over $7,000 in repairs between storage and repairs and it’s not guaranteed that everything is perfect. The boat isn’t even 9 years old. They were asked on multiple occasions to let me know the exact hours and they never did. Beyond frustrated! The suggestion for if we ever sold this boat was to list it as “sold as is”, which essentially means that there is no guarantee on their work.
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December 2022 by J Davis
Unprofessional, says they won't install genuine Merc parts unless you buy from them because of liability, but they're not even a genuine Mercruiser dealer. Liars and greedy, also will hang up then call you back to harass and intimidate for calling them out on their dishonesty. If you value service and price consideration, avoid at all costs.
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December 2022 by David G
These guys brought my boat back to life. The process did take alot of time but I'm happy with their work. They did what other boat shops said couldn't.
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December 2021 by Bruce L
Quality and honest work at a fair price. I will not be taking our boat anywhere else.
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December 2021 by ralphy guzman
Best work I ever had done.
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July 2021 by Barret A.
I dropped my boat off as scheduled, they did the work, and it works now. I use my boat on the Illinois river with barge traffic, and dams and locks so I needed it done right. They told me the price before doing the work, the price was exact when I paid. No fuss, they actually called me with updates too along the way. Will be coming back when needed.
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December 2019 by Dave Walk
Outstanding people to work with.
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December 2019 by Brad Jacobs
Honest, straight shooters. Boats R Us has been our go-to marine mechanic for years. 10/10 would recommend.
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December 2019 by Billy Jones
Great service. These guys know there way around a boat.
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December 2019 by Gregorio Cisneros
Very friendly and helpful to an out of state walk in customer.
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December 2018 by Brian Ritchie
Quality affordable service in a timely manner.
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December 2018 by Chris Hugenberg
These guys know what they're doing with the boat and they don't over-promise
