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November 2023 by cancunsal
Requested and Paid a for a vehicle from this location.. Vehicle that I paid for was not available. Instead of making things right. The staff was very disrespectful and seemed to want to blame me for their disservice. I had a terrible experience and expected better
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November 2023 by Katelyn Maugeri
I’ve used this location about 20 plus times this year. I use for work and personal reasons. Justin and alex have been extremely helpful. They always have a good attitudes and are willing to help! They don’t make you feel uncomfortable when you have to come in to pick a car up right when they open. They are appreciated!
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November 2023 by Laurie Schild
Alex and Justin are awesome to work with! They always remain so calm and professional despite being so busy or working solo. I highly recommend using this hidden gem in Shorewood!
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August 2023 by ahava worldwide
DONT COME! They WILL scam you no matter how sweet the price is! you will end up overcharged for something anything ! Even if you bring the car back in PERFECT conditions! They refused to give me my security deposit back said I had to take it up with my bank! While calling to ask about these charges w the bank they told me THEY LOST MY ACCOUNT! HOW?! You will have to fight for your money back and in the end it’s truly not worth it save yourself an hassle with your bank! Don’t come here. I fully regret it.
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June 2023 by andy hardy
Justin La Porte amazing representative of the the business! Takes care of the customers very well and very please with how he holds himself! This guy's needs a raise or promotion. Only one I ever see in this building!
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April 2023 by Mark Collins (King Breezy)
I rent from here often for business and all the employees are great and accommodating. Definitely recommended renting from here.
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April 2023 by Tatyana Bronzova
DO NOT USE -called made a reservation over the phone and got confirmation #, price, pick up time. Specifically asked if could pay with a debit card and was told yes no problem. Get to the location (paid for Uber) and guess what? No reservation, and debit cards not accepted at this location. Customer service no help, just keep repeating same thing "i am sorry for your inconvenience"...well yes it is an inconvenience to pay for Uber and be left with no car...never again
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March 2023 by Shàron Childs
This place always has great service and the vehicles are well maintained and vehicles are clean
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July 2022 by Bobur Yusupov
Front desk tipshit is absolute trash
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July 2021 by Margarita G
The worst company, terrible service, and incompetent employees. Yesterday in the evening I’ve made a reservation for the car on the website. (Lewis University Airport, R4M, 1 Hanger Rd, ROMEOVILLE, IL 60446 US).The website said 15 cars were available. I’ve chosen one, paid, and checked in. Today in the morning we got a message no one car was available, and I need to call to cancel and get a refund. Seriously!!!!! Why do I need to call??? Why the cancelation cannot be automatic. Moreover, that service holds a $250 security deposit plus rental price, and all this amount will be refunded in 10 business days. Really????I'm guessing nobody supports the website. WHY????? You charge not really cheap for the rent, you don't have money for the web support master????for example, TURO service has the cars for $30/a daythis Budget has the cheapest car for $100/a day. IT IS NOT A ''budget'' RIGHT?!The phone assistant is totally incompetent with any of that service questions. She asked me to provide a phone number to check the confirmation and couldn’t find it. But the problem is I’ve never provided my phone number during making a reservation, just because it wasn't required.She said I’ll get a refund in 3-5 days, but the policy says 10 days. And no one guarantees if will refund anything. If not I should send a letter to the provided email ??♀️??♀️??♀️??♀️??♀️.I can’t believe it. 21 century and some businesses are still alive with that reputation. I hope one day they will close.I’M HIGHLY DO NOT RECOMMEND THIS SERVICE. NEVER.JUST, PAY FOR THE TAXI, even if it is more expensive than the rent, BUT NEVER USE THIS TERRIBLE “budget”.It’s absolutely not a budget.
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June 2021 by Gil Cardona
I made a reservation for a car. Cuatomer service made the reservation and after I took an uber over there they had NO cars. Completely irresponsible and incompetent people. Stay away!!
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March 2021 by tyson williams
First car they tried to give me smelled like an ash tray, second car was dirty inside and out. Office was dirty as well with trash overflowing from the trash can. Do not recommend.
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September 2020 by Mariusz Kamianowski
I made reservations 2 weeks in advance.Received phone call 19 hours before rental that vehicle will not be available.Very unprofessional!!!Do not recommend!!!
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April 2020 by Donald Buxton
My go to location whenever I need a car. Cars are always clean and ready to go. friendly staff i love this location for it’s easy access to i55 and i80
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March 2020 by mohammed elhaouzi
The guy take care of me was very nice. Very helpful. But me personally I really rather enterprises on budget
