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October 2023 by Jeffrey Boley
I had the pleasure of meeting the branch manager, I believe her name is Lisa. I was just coming in to ask a question, but she truely made my day... she is such an asset to chase, and im glad she manages my local bank! Thank you again!
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July 2023 by Julian Nurkowski
After 35 years, I need to find another bank for basic banking needs.
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July 2023 by Paige Smart
Went to this bank in person because I couldn’t get ahold of anyone on the phone, these ladies were very sweet and Lisa was able to resolve my issue very fast. Lisa deserves a raise
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October 2022 by Katrina Smith
I had gone to a different location earlier in the day and the staff there were so rude that I canceled the transaction and left in tears. I came to this location instead as I still needed to make a deposit and I cannot say enough kind things about the staff here! Dustin was amazingly kind and profesional! He helped me use the ATM to make a deposit as I had never used one before. They seemed to really care about the people they were helping no matter how big or small the task was. You have earned a customer for life. The world at large needs more kind and compassionate people like the individuals that work here!
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October 2022 by Adriana
One word to describe this branch. Incompetent. I spoke to Nora, and she is clueless and has zero basic customer service knowledge. Such a disappointment Chase handles my banking needs. Time to change!
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October 2022 by A V
Legal Bank Robbers is what this organization is. With there bold reasons for taking money out of your account and instead of help they offer nothing but more charges.
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September 2022 by Nicole
I paid for silver and gold dollars. I unrolled them when I got home and realized they gave me gold dollars and foreign currency coins!
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August 2022 by Ike I.
There are multiple outdoor drive-through/walk-up ATMs at this location so, it minimizes wait times if going into the bank isn't an option. The Chase app can also be used at the ATM if your debit card is unavailable.
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March 2022 by Adriana Mags
One word to describe this branch. Incompetent. I spoke to Nora, and she is clueless and has zero basic customer service knowledge. Such a disappointment Chase handles my banking needs. Time to change!
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March 2022 by RemyThaPoet
They will smash your account with overdraft fee’s. Avoid Chase, they’re fraudulent
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February 2022 by Frank Sperry
I can in to see a personal banker and was fortunate to connect with Rebecca Smith. It’s a pleasure to work with someone who is personable, knowledgeable, and professional. She hits the Trifecta. I would also add she is patient, and experienced. I drove to this location from Minooka due to NOT getting the service I was seeking. Rebecca saved the day for me, please come ask for her if you have any personal banking needs.
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February 2022 by Allen Vuckovich
Legal Bank Robbers is what this organization is. With there bold reasons for taking money out of your account and instead of help they offer nothing but more charges.
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February 2022 by Frank S.
I came in to see a personal banker and was fortunate to connect with Rebecca Smith. It's a pleasure to work with someone who is personable, knowledgeable, and professional. She hits the trifecta. I would also add she is patient, and experienced. I drove to this location from Minooka due to not getting the service I was seeking. Rebecca saved the day for me, please come ask for her if you have any personal banking needs.
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December 2021 by Lindsey Garcia
This branch is the worst. Both atms are usually out of commission 5-6 days a week. Waste of time. New solar panels but can’t fix either atm?
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November 2021 by Caro G.
Very disappointed, I have been banking with the chase bank since 1993!! I have been to several bank locations over the years in the city and suburbs and have always have great service. I went to have a document notarized over the weekend at the Joliet Rte. 59 location. They were extremely busy and still took the time to inform me of making an apt and apologized for not being able to help me. They referred me to the Shorewood location. We arrived waited ten minutes while they helped the two other clients in the building. The notary public came over to help us she started by scrutinizing the travel letter we need notarized and informing us that due to the verbiage she would not be able to notarize the document. I informed her that we had been getting our travel letters notarized at many of the Chase banking locations without any problems. She then proceeded to go to her desk to look online for what wording she was looking for and told us she would not notarize out letter. She then asked if we banked with Chase I said I did however , my husband did not. She then told my husband she wouldn't be able to notarized our letter due to the fact that my husband is not an account holder. Now I have worked numerus years in customer service And firmly be where there is a will there is a way. Had it been I who had the client in front of me and an empty bank location with two hour before closing time I would have done the following; invited the client to sit down, looked up the account, looked to see how I could help the client, if I was unable to notarized the document I would have taken the opportunity to get to know the client and possibly offer other services or opened an account for my husband. I would have gotten an email sent out examples of the verbiage I was looking for in the letter I would consent notarizing, and finally made an appointment so the client could come back to our location , this would give us an opportunity to further get to know wach other and our banking needs. Hence I maybe reconsidering why my husband staying with his bank BOA. We got our letter notarized that same day at BOA.
