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December 2023 by Helen C.
We have been customers for years and can't say enough great things. The customer service is second to none! Austen is absolutely wonderful! I would highly recommend City Wide Mattress!
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October 2023 by Matthew Prestegaard
This store is awesome. My family and I always come here for decades for our mattress needs. Highly recommend City Wide Mattress.
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October 2023 by Arlan Schattke
Staff was friendly and knowledgeable. Great communication and they called with updates on delivery multiple times. Prices were better or comparable to other places we shopped at. Support local, family owned business! We went with the Sealy Albany and are very happy with our purchase.
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August 2023 by Mark Tubergen
Staff was extremely knowledgeable and walked me through several options and the differences between them. Best price in the area and my new mattress was delivered even sooner than expected. It's a small family owned store so it's great to support local businesses.
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August 2023 by twentyonepilots and fall out boy fan
These folks are awesome, Deanna and her brother are both really helpful, although I didn’t purchase a mattress from them, they helped drastically with my mattress journey. Give them a try and only purchase from them with those two present so you can get better deals
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June 2023 by Patty Eggen
Our family has purchased several mattresses from City Wide over the years. Our latest purchase will be the last. In December of 2022, Mike Pullman sold my husband and I a king size mattress set. We spent a considerable amount of time in the store that day testing out many different options and asking lots of questions. We fully understand that what is in store will not be exactly what you will receive due to wear and tear, but the mattress we received was night and day different from what we tested out in the store that day. The mattress was delivered 12/30/2022. Pretty much immediately we were concerned with the mattress. It was like sleeping on the sidewalk in terms of firmness. Wanting to give it time, we waited a couple weeks before calling City Wide to find out what options we had for an exchange. That is when the games officially started. On 01/11/2023 I spoke to Rick. I was told that Mike was no longer employed there. I was quite surprised to hear that as he was a long-time employee. Rick told me there was no 30-day trial period any longer due to Covid. I reiterated that the mattress I was sold was not the mattress I received. Rick basically kept trying to push me off. I let him know that a close friend of mine had a similar situation in the height of Covid and City Wide happily exchanged the mattress for them. No response. I asked to speak to the manager. I was told she (Deanna) was not available. This would be a familiar refrain on the two additional times we called City Wide. I decided to go into the store to speak to someone face to face. Rick was there but Deanna was not. I could not get a firm answer on when she would be in the store. She seems to keep a low profile. Rick told me on two occasions that he would ask Deanna to call me. She never called. In Rick's defense, he was always nice. Just unable or unwilling to help us. I purchased a mattress topper in hopes it would at least allow me to sleep on the mattress, but it is not solving the issue. I have sore hips every day from this mattress. I am a proponent of shopping locally when possible. There are MANY mattress stores in and around Joliet, as well as Costco and Sam's Club. I chose City Wide based on prior experience. Sadly, the folks that made it what it was are no longer there.
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January 2023 by regina roti (Tina)
Great service but unfortunately I couldn't find what I needed. But was kind enough to tell us where to go to find what I needed.
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October 2022 by roberta watson
I purchased a great mattress and adjustable base from Mike. They will make sure you’re 100% satisfied and explain everything in detail. Mike and Nick are extremely personable and offer amazing customer support whenever you have any problems or questions. My purchase is not recent, but when I calledfor assistance, there wasn’t any hesitation on their part. Problem solved and even a follow up call. They really are the best!!!
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September 2022 by Deb Michalowski
We are very pleased with our visit to Citywide. They have a nice selection of mattresses at reasonable pricing. Nick was very friendly and quickly answered our many questions. Delivery was on time and the movers were also very friendly and polite.
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April 2022 by LA Fields
Soooooo glad I went to City Wide Mattress! If I could Give more than five stars I would! Mike was very very helpful and the delivery guys were awesome as well. I would highly recommend them! Everything was delivered in a timely matter and set up was great too. Thank you for everything I love my mattress! ?
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January 2022 by K H.
I have done business here for over 16 years. I have never been disappointed. Pricing is highly competitive and service is exceptional. Everyone is very nice and helpful but I would like to give a special thank you to Mike for being so patient and helpful. If you are mattress shopping, look no further. You will not be disappointed.
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January 2022 by Nickole C.
By far the best pricing and greatest service. Wouldn't go anywhere else. As you won't find a better deal.
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August 2021 by Justine SoKool
Great variety, many high quality top brand choices, most available to pick up same day. Also Very knowledgeable help to aid in decision making which I found important as well. Very highly recommended!
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August 2021 by Paul Lemonta, Jr
I took my 92 year old Grandma there for a new mattress. She loves her Therapeutic Monterey mattress. They delivered in a few days too. Thank you!
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June 2021 by Ben L
After searching for a good local mattress store this one had good reviews. The experience at the store was one with little pressure, the salesman was mike and he gave several recommendations on the beds and I really liked one. After applying for the 0% interest financing I was told they would follow up with me once it was approved (or not). That was on a Thursday around noon. I called back later in the afternoon and was told they had not received the results yet. Called Friday and I was not able to get a hold of anyone (you'll notice a trend here). I called again several times on Saturday and again was not able to reach anyone. Waited until Tuesday as Monday was a holiday, alas I am able to speak to someone, they tell me the computer is currently being used and that a salesman would follow up (think that was on you mike)... needless to say they did not. Again I call Wednesday and no answer. I had to finally give up on this store. There is such little pressure to sell that they dont every try. If its this hard to buy a bed from them I wonder how hard it would be to return a product.
