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December 2023 by Carroll Nichele
I bought to infant floats from here Saturday afternoon and when I tryed to blow them up, both of them had holes in them!!!!! Very upset !!! Then the guy didn't give me my receipt !!! Won't shop here ever again !!!!?? Paid 36.95 for these!!
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August 2023 by Dawn Mallon
Helpful young man helped me today! Thank you ?
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July 2023 by Katie Boudouris
Staff is extremely helpful and their service is amazing.
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July 2023 by Mark Benak
I have been dealing with DesRochers Pools in Shorewood for about 4 years. I had a new heater put in and it had an issue. I was a bit upset but the team handled the situation professionally, quickly and fixed an issue with the heater itself. I have also replaced my filter, and now having some tile work done. I will continue to give them all my business. Thank you for being a stand up business which these days seems tougher to find.
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May 2022 by Michael Simons
From my first time in last summer as a new pool owner through today trying to find parts to hook up my new filter. They're always pleasant to deal with, helpful with whatever you need and haven't tried to up sell me on stuff I may not need. Will continue to get my business.
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October 2021 by Keith Millis
They installed our pool and everything went smoothly. We love our pool! They are extremely knowledgeable and friendly regarding water testing, chemicals and upkeep. Very helpful and nice. Highly recommended
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September 2021 by Mary Pomeroy-Kellbach
DesRochers has always been helpful with any problems we have encountered.The staff is helpful and courteous
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September 2021 by Michael Taylor
I live nearby this store but hadn't been yet. I needed some chlorine tablets so I decided to stop by. When I walked in there were three women working and one asked what I was looking for. I told her and just then another women abruptly asked me if I had shopped there before. I said no at which point she explained that they only sell those tablets to existing customers and that if I wanted to buy those I would have to buy other chemicals as well. I might have purchased some other stuff anyway, but the rudeness with which I was asked made me say no thanks. You must not need my money, so I will take it elsewhere. Hard to believe this place is even in business. New business not welcome.
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July 2021 by Crissie Farrar
Love this pool store! They alway go above and beyond to help their customers. I won’t buy my chemicals from anywhere else! Everyone there is knowledgeable and extremely helpful. Thanks for always taking care of your customers! Mallory is the absolute best at caring for her customers. Thanks for always coming to my rescue❤️ You are so appreciated!
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July 2021 by Dwayne LeBeau
I went to the Shorewood store this morning and Julia assisted me with testing our pool water to a number of questions that she answered in a very professional manner. Julia was so very helpful that I wanted others to know. She explained in detail what chemicals we needed to better balance our pool to equipment questions that we may be purchasing in the future. Her knowledge amazed me and won't hesitate to utilize them again. Julia, keep up your hard work, great attitude and dedication to your profession...DTL
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July 2021 by Shane Crandall
Let me start this review by saying 5 stars isn't enough! We had BYP install our beautiful in-ground pool 16 years ago and have been completely satisfied since. We purchase our chemicals and any equipment necessary from them and their staff and service is second to none! Their prices are reasonable and we appreciate the expertise and knowledge of their entire staff to help guide us on attaining the highest quality water for our family and guests. This is a perfect example of a family owned and operated business as they truly care about their customers and strive to exceed expectations. Mallory in the Shorewood store has been my primary contact for many years and is absolutely a pleasure to work with and the staff she has in place is highly trained and capable of handling any challenge or issue that may arise. We couldn't ask for a more professional, friendly, pool/service company to work with and we'd highly recommend them to anyone looking to own a new pool and/or purchase equipment and/or chemicals from...they're wonderful!
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July 2021 by Beth McCarthy
Absolutely the best pool company ever.Great people and staff.
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June 2021 by Craig Wagner
Friendly and knowledgeable pool techs.They don't try to over sell you on chemicals.If you have a pool you have to try them atLeast once.You will go back for all your pool needs
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June 2021 by Omi Elsha
Shout out to my guys at backyard Pools and spa, they are one of the nicest staff shout-out to Jackson Julie and Malorie they will for sure take care of you. Amazing prices and products this is the place to go!!
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June 2021 by Donny Sweeney
Got my pool last year and these guys make it easy and the best part is that I actually learn stuff from them so I get better and better and owning a pool. TOP of the line service.
