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November 2023 by Tim G.
This company is refusing to release themselves from my aunt who passed away. They are continuing to bill her estate and refusing to speak to our attorneys. If you want to deal with the bottom of the pond have at it.
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August 2023 by Larry Glenn
This bank owes me $26.77 from the change over from First Midwest. They also lied multiple times about things they did when they didn’t do them. Thieves.
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August 2023 by Nathan Truong
Were there to deposit the money for my brother for the first time. The young lady required me to have account number which I don’t have, and she can only search up the name and she can found the account number but she said no. She said it’s not allowed , but I did this a few times before with no problem. As long as I deposit without asking for the balance, it should be ok. Yet I’ve been depositing money for myself for years and they never asked for my id ever, idk why it’s a problem this time.I missed first Midwest bank, old National sucks at customer service. Gonna switch bank soon.
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July 2023 by Giselle Lopez
This old national bank has a rude employee I was trying to get her name but they switch me to a younger man. I was trying to ask a simple question and all I got back was attitude. She had long brown hair and black glasses. And with all the reviews I’m reading you guys need to do better.
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November 2022 by Edgar Pichardo
WORST BANK EVER. I LOVED first midwest. Online banking was extremely easy. Ever since old national took over it is literally impossible to deposit checks through mobile. I don't have the options for direct deposit at my job so every week i have to deposit a check. Old Nationals mobile depositing option is the worst i've ever experienced. They make you 'Rotate your phone' while blurring out the camera so you're in a specific position while taking the picture. Sometimes i spend more than 20 minutes trying to get the right angle and it still won't let me take the picture, meaning i go without pay. Plus, once you're in the camera there is no option to go back to the previous screen, so you have to completely exit and re-log in in order to get back to any other screen within the app. I have been on hold for 30 minutes trying to do an over the phone deposit.
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September 2022 by Richard Nork
Teller was rude the banking app just says printing transaction doesn’t tell you what it’s for I deposited money and my balance only changed by 70 dollars when I deposited 300 and they continue to let you go negative no alerts nothing worst banking experience of my life I will be closing my account and so will my fam member who bank with them
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August 2022 by Bow Hunter
This merger with OLD NATIONAL BANK IS THE WORST I HAVE SEEN IN 46 YRS NOTHING WORKS!!! I AM DONE!!!
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July 2022 by Sally O.
The people working here need to treat people fairly and with respect. They only cater to certain people which is wrong while running a Federal bank. If they cannot do this they should quit their jobs.
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September 2021 by Jasiara Barnett
I had an issue with my account, I called the customer service number and ofcourse didn’t get the answer I was looking for. So I decided to call the branch manager just to avoid getting the run around. And Araceli was absolutely amazing and pleasant to talk to. She solved my problem real quick. Thank you Araceli!!
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January 2021 by Jasiara Sahota
I had an issue with my account, I called the customer service number and ofcourse didn’t get the answer I was looking for. So I decided to call the branch manager just to avoid getting the run around. And Araceli was absolutely amazing and pleasant to talk to. She solved my problem real quick. Thank you Araceli!!
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May 2020 by Steve Kuhn
It’s closed except for the ATM.
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April 2020 by Google user
Very good service!! They are so friendly.
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February 2020 by Anton Tchort
Drive through worked good.
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January 2020 by Dan Stapinski
Never had an issue here, polite staff and have had an account here all my life
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November 2019 by Sue Smith
I usually have a very pleasant experience and have been banking with FMBI for 30+ years, but don’t think I’ve been treated with such condescension and poor attitude by a personal banker, even got an eye roll. Maybe Alicia was having a bad day, but put a smile on and try and treat people a little nicer next time
