-
February 2024 by MIYA Lewis
I clean elderly homes & I came to this location to make a purchase. I was greeted several times by several employees but I noticed other customers were not being greeted or asked if they needed help.After Observing other customers I noticed that those customers were not being asked did you need help finding something or are you finding everything ok. I then went to self check out which is the only option for customers to check out the employee Myles asked did I need help checking out I told him no & thank you Myles then began to stand near me while I was checking out my merchandise. I scanned some of my items & put them in a bag & then placed the work bag that was in my cart on the floor so I can scan the rest of my items Myles then came over & looked in my bag that I placed on the floor & looked inside I asked him why was he looking in the bag he said that it was protocol to make sure that there wasn’t anything inside Julian the other employee walked over & asked what going on he also said it’s store protocol for us to check the bag to make sure nothing was inside I then asked to speak to a manager her name was Jackie she said that’s it’s protocol call as well & I did ask her why is it protocol based on what she didn’t give me an answer.i have never experienced this type of customer service at any of the Home Depot’s that I made a purchase with as a black woman I will NEVER make any purchases from this location & I didn’t complete my put here because I will never spent money where I’m being discriminated against. I didn’t see any visable black employees here or any customers just employees starting being overly friendly & watching me like I’m gonna steal. Black customers be aware shopping at this location
-
February 2024 by Randy Wallace
Nice store. Good customer service and knowledgeable employees for the most part. Know your prices though.
-
February 2024 by gabriela nunez
Cindy is an exceptional employee, warmly greeting us with her vibrant energy and making our shopping experience truly enjoyable!
-
February 2024 by Jeffrey Winker
I love to walk around and shop at the home Depot, plenty of things to choose from.
-
January 2024 by Héctor Mata
Great store!
-
January 2024 by Ryan Jeffries
Great customer service,large selection and inventory
-
December 2023 by Rita Gomez-Rivera
They always have what I need. Employees are friendly and helpful.
-
December 2023 by wheelchair shop Inc
Very knowledgeable staff
-
December 2023 by Kenneth Roof
I get ALL my Behr paint from Home Depot.
-
November 2023 by Scott Xavier
Excellent service! My 82 year old mother ordered a washer and dryer, the install guys couldn’t get the old one out of the townhouse room it was in. So my mom had to call a plumber. She paid for both the install and the plumber but Mike and Laura helped her and even paid for part of the plumber. This is a great way to keep customers. Thanks Home Depot for renewing my faith in corporations.
-
November 2023 by Sergio Velazquez
Christine with the paint department has a really bad attitude. It’s been many times that I’ve gone to get paint for my wife and she’s really rude. She was rude to my wife today as well. I get it she’s an old lady but she needs to learn how to treat and talk properly to people.
-
November 2023 by Katie La Rocca
Great store. Employees are still learning.. most of them not all of them. Online says they have stock. In person is a different outcome. Would still recommend.
-
October 2023 by Ronnie F
Ordered a toolbox that I had delivered. It came from this store, tool box was completed destroyed on one side. Looks like a fork from a forklift demolished it. Called the customer service and they didn’t do anything. I asked if they’d be willing to knock off a percentage and I’d attempt to hammer out the dents. Lady was rude on the phone and overall just bad customer service. They even wanted me to bring it back to the store.
-
October 2023 by Joseph Sammarco
Terrible store. They don't know how to advertise prices properly so that people don't get pissed when things are mislabeled.Management should be ashamed.When you tell them about it the ladies at the front desk just say, "we know".
-
September 2023 by Jordan F
By far THE BEST shopping experience ever was at Home Depot in Shorewood. I went looking for Halloween products, one of which was on an above shelf and the employee grabbed it for me. I asked for another item, he looked up the sku and saw there were some in stock but could not locate them. He recruited a handful of other employees to look for it as well. In the meantime he told me to call the Joliet location (because it showed they had some in stock as well). I called and the woman that picked up was so rude and short and did not want to talk about Halloween decorations as their store “had none set out”. My husband and I walked around the store and an employee came running up to me letting me know he had found it!!! I am so thankful for the customer service we received. And will only be shopping at the Shorewood location from here on out. THANKS GUYS!!!
