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January 2024 by Moe Khatib
Very good communication, customer service and efficient.Purchased a tractor from a fb add with Joe Stephenson, real good on working it out so I didn’t waste my time. Very Honest on previous owner and issues they’ve fixed on it, had a small hiccup after the purchase with a frozen door latch, Joe personally came to straighten everything out.I would highly recommend.
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December 2023 by D Schoon
I have purchased several John Deere tractors,Polaris snowmobiles and other power equipment from Shorewood Home & Auto over the last 20 years. I just picked up my 2024 Polaris Boost I snow checked with a lot of dealer installed options. I must say I am VERY impressed with Kale Martin’s honest upfront pricing also the daily updates of getting my sled ready for the season. Also there set up guy did a great job setting up the sled the way I wanted it done. Great job Kale & Team!
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November 2023 by phil vincek
I dropped my zero turn off for service. They said 5 weeks on 9 -15 . I called on 10 -27 .They said it would be ready the week of 10-30 . It is now 8 weeks no call. I hope they don't charge me storage fees !!
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October 2023 by M T
Had to bring my John Deere mower in for service.Easy drop off and pick up.
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October 2023 by Robert Divilbiss
I had read a lot(and I mean A LOT) of negative reviews and comments about this place but my original dealings with them was different. But now I get it, they are awful. Apparently the owner has no issues with the workers being rude and disrespectful to the their customers. BEWARE do not use this shop, save yourself the problems you will have.
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October 2023 by Adventures Made Easy LLC
Magical place, full of usefully toys and knowledgeable staff. Just because not to spend all your money when you go. Wife gets mad
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October 2023 by Dan Stukel
They were great! Very helpful.Will service my Troy Built rider.Thanks to parts counter and service dept.
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September 2023 by Robert D.
I had read a lot(and I mean A LOT) of negative reviews and comments about this place but my original dealings with them was different. But now I get it, they are awful. Apparently the owner has no issues with the workers being rude and disrespectful to the their customers. BEWARE do not use this shop, save yourself the problems you will have.
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August 2023 by Dillon W.
Definitely would never recommend service here. Spoke with a guy name Rob on the phone trying to explain about a Motor and looking for a tuneup kit while while I was on the phone, he asked me to search for a serial number on the motor while I was searching for said serial number or plate that indicated what type of motor it was I was explaining to him the type of motor that it was Briggs & Stratton instead of staying on the phone and helping me he decides to say buzz back when you found the number like seriously I just waited 20 minutes on hold for someone to answer and just as I found the model number plaque on the motor, he hangs up. Needless to say, won't be taking my business there anymore not even my eXmark lawnmower The turf team here I come
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August 2023 by Micheal Fagan
Just call for a service appointment, they were very friendly and straight forward.
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June 2023 by Grazi
Update. The service department is very friendly and helpful. The issue is always in the turn around time. I understand first finger first serve. As well as having to wait. However, when i call the service department i should now be in line. When it's about my turn, they should pick up the tractor. Then return it when complete. Instead they always pick up the tractor, then you're in line. Now your tractor sits outside for 6 weeks. It's delivered upon completion. Now i have a 4 year old tractor that's rusted everywhere because of them. I keep my tractors in the garage. But 3 months and 800.00 a year is spent at the shop. Now i bought another tractor so i can stop using the service department to go between snow and now. They are losing money in the end. Been looking for another option.
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May 2023 by Paul Mistretta
Steve Pearson set me up with an awesome Stihl chainsaw this morning. I had a pretty strong idea of what I wanted when I went in but he took the time to educate me on some alternatives. I still went with my original purchase but Steve helped me purchase some essentials that allowed us to register an extended warranty on the saw. I'll be back for future maintenance and equipment purchases.
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January 2023 by William Jones
Has a large grill accessory section so it’s my go to place to replace parts or get some new things. Always have been here for specific lawnmower & snowblower parts that I couldn’t find online.
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October 2022 by Oliwia Florek
The quality of service and knowledge was refreshing. The staff all were very helpful,quick, and efficient.
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October 2022 by Bobby DeAnda
Love this place! They have a decent selection of stuff. We broke a very specific piece on our lawnmower and their parts department ordered me the exact part. Had it in 2 days. They have a big grill section too. I try and support the mom and pop places as much as possible. They might not have everything like a Lowe’s or Home Depot, but I’ll stop in first to see if they have it. Give them a shot. People that work there are great!
