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August 2023 by Holly Cox
I am so disappointed in this store! My brother ordered a huge flower arrangement with a vase. It was delivered on the July 18th for her 78th birthday. The person who delivered was very nice as he said it weighed a lot and my mom was unable to bring it in, so she gave permission to him to bring in. But the next day flowers already were dying! Roses look horrible and losing pedals. No fertilizer at all. When she called they said she needed to bring them in yesterday, but Julie was gone for the day and to call back the next day. ! She can't carry them!!!! This is how you treat your customers and elderly?! They are now saying she needs to call the tellafloral number. Which she did and hmm no records of said flowers. I'm attaching pictures to show you. This is not how to treat your customers!
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April 2022 by Jill Bowman
Ordered my sister a planter arrangement from FromFlowersForYou shipped through this place for her 60th birthday. The reason I ordered this particular one was because of the planter. Well they substituted a flipping little tiny Easter Basket! This wasn’t even the same size I ordered! I was embarrassed! Disappointed! Disgusted! If i wanted a easter basket with couple plants thats what I would have ordered. I am so mad. Never again I send her & my niece flowers several times a year, will make sure HYVEE Floral is not the place my gifts come from anymore. Would love to post the 2 pictures so everyone can see how I got ripped off.
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January 2022 by Nancy Ford Kinney
Waited at the pizza counter, no worker. Workers in the other sections just kept helping others at the adjacent counter that came after me. If there is no one to work there, don’t offer pizza at lunchtime.
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December 2021 by Dave R.
I'm tired of Hy-Vee's way of running a store. They hire young people (that's great) but they know nothing. Ask a question and you get another young person (manager) who knows nothing. They will have 6 people in a line and won't open another line, while the head cashier (again young ) walks around looking at the lines while talking to another (young) employee. I found a worm on a bunch of cilantro, so I put it in my cart and gave it to the cashier(thinking I was doing the store a favor). She looked at it and incredibly said, "thank you, do you still want it?" I asked her, " why do you think I pointed it out and gave it to you?" Silence.........."I'm not sure?" Also, why have a happy hour at the bar/deli/restaurant and have NOBODY that is there to wait on you or know how to make a drink? I've sat there for 10-15 minutes and had numerous employees (young again) walk by me on the way to use the restroom, or come out of the deli and see me and NEVER say a word or ask if I need anything. The quality of service here stinks and it starts at the top! Btw- I saw a commercial for Jewel- if there's 3 or more in a line... guess what? They'll open another line! Hy-Vee has extremely high prices but extremely low quality of service.
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September 2021 by Hanna Techau
Autumn did a fabulous job putting together our floral arrangements for our wedding. So pleased with how they turned out! Highly recommend!!
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August 2021 by Jordan Kernan
Everything. Great staff, great product and overall great service
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June 2021 by Melissa Robert Lucas
The last 2 times I’ve placed a bakery order there was not enough frosting around all 4 sides of the cake. You can see the actual inside of the cake. Also they have been very small in height. With frosting they measure 1 1/2 inches. They used to be 3 inches!! What happened? Please see pictures.
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May 2021 by Celina Hanson
I understand it’s Mother’s Day but when I called to check on the my flowers that I ordered yesterday. Today at 4 pm I was told they are were out on the truck being delivered and I called back at 630 to see what’s going on then they tell me it’s still at the store.. will not be ordering again... I only ordered bc I am stuck at home with Covid otherwise I would it done it myself
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May 2021 by Zauvjek Nasmijana
$8 steak dinner last night my husband brought me was delicious. Although I did use our Pizzaz at work to cook the steak longer bc I like it
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December 2020 by J W.
12/17/2020 The ship is sinking! 1. Employees in the Chinese Department ignored everyone for 15 min's and when confronted the very tall gentleman says "I'll be with you in a minute " uh what??? Horrible customer service! 2. My wife and I counted 11 patrons with no masks on.... are you kidding me, at this time during the pandemic you're going to blatantly ignore CDC recommendations or refuse to enforce!? Hmmmmm * ALSO, last week our food delivery never arrived. when we called they claimed they were "to busy" to deliver (no one called to tell us that). They offered to deliver the first thing the next day & ANOTHER NO SHOW! We then called to tell them that we would come to the store and pick it up ourselves and when we did that, our order was missing 4 items!! Cmon guys! PEOPLE- Please consider others before you refuse to wear a mask! Sincerely, 20 year customer heading to Jewel/Osco
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August 2020 by McKenna L.
They messed up on my last order & didn't seem very apologetic about it. Doubt if I'll dio my curbside pickup there again!!!!!
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May 2020 by Mary P.
Thought I'd try out this Hy-Vee's Chinese food. I ordered the manager's special with two entrées and two appetizers. The eggrolls and crab Rangoon were very greasy and soft, but they had been sitting with the other food for the drive home, so I just reheated it and it was somewhat better. However, the sesame chicken and Mongolian beef were both awful! The sesame chicken pieces had been burnt in the fryer until completely overdone and then added to a tiny amount of sauce to coat them. I literally got no extra sauce either, so it was just dry over cooked chicken. The Mongolian beef was cut in large chunks that were very tough. When the cheaper beef is used, it should always be sliced thin. There were also no onions included in the Mongolian beef so it was just tough beef with a tiny bit of sauce. On top of all of that, the rice was very dry. I was really disappointed because I've gotten good Chinese food at other Hy-Vees before. They usually do a nice job. Perhaps with the coronavirus, their usual chef is not at work, but if they don't turn out a good product, maybe they aren't ready to be open.
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May 2020 by Jessica Teichman
I have used HyVee floral in Silvis for years and have never had a complaint. They do great work!
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April 2020 by Todd S.
I've had it with your "policy " of scanning my drivers license! Today, I simply wanted to get a price on a bottle of bourbon. The employee wanted to scan my license before he could give me the price. It's their fault that I had to ask, because the item wasn't marked. Price gouging?? Really?? Just the price! I have questioned them before as to what the information is used for, and they don't know. Is HyVee selling this information to insurance companies? Tracking how much liquor I buy? I'm going to buy my liquor somewhere else. All I wanted was a price. I should have received the price along with an apology.
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December 2019 by Dana Anderson
A huge shout out to Renee who helped my brother and I pick out a flower arrangement for our brother's funeral! Her suggestions helped us choose the colors and type of flowers best to honor his memory.
