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December 2022 by Jessica Reuter
Clean, organized and friendly staff.
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November 2022 by Debbie Richardson
good bingo ! fresh food. prices are high
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October 2022 by Sandra Aguirre
Refuse to put $300 worth of groceries in the cart even after i asked for help
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July 2022 by Dawn VanDell
wonderful pancake breakfast! staff perfect!
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January 2022 by Nancy Ford Kinney
Waited at the pizza counter, no worker. Workers in the other sections just kept helping others at the adjacent counter that came after me. If there is no one to work there, don’t offer pizza at lunchtime.
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December 2021 by Dave R.
I'm tired of Hy-Vee's way of running a store. They hire young people (that's great) but they know nothing. Ask a question and you get another young person (manager) who knows nothing. They will have 6 people in a line and won't open another line, while the head cashier (again young ) walks around looking at the lines while talking to another (young) employee. I found a worm on a bunch of cilantro, so I put it in my cart and gave it to the cashier(thinking I was doing the store a favor). She looked at it and incredibly said, "thank you, do you still want it?" I asked her, " why do you think I pointed it out and gave it to you?" Silence.........."I'm not sure?" Also, why have a happy hour at the bar/deli/restaurant and have NOBODY that is there to wait on you or know how to make a drink? I've sat there for 10-15 minutes and had numerous employees (young again) walk by me on the way to use the restroom, or come out of the deli and see me and NEVER say a word or ask if I need anything. The quality of service here stinks and it starts at the top! Btw- I saw a commercial for Jewel- if there's 3 or more in a line... guess what? They'll open another line! Hy-Vee has extremely high prices but extremely low quality of service.
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August 2021 by Jordan Kernan
Everything. Great staff, great product and overall great service
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June 2021 by Melissa Robert Lucas
The last 2 times I’ve placed a bakery order there was not enough frosting around all 4 sides of the cake. You can see the actual inside of the cake. Also they have been very small in height. With frosting they measure 1 1/2 inches. They used to be 3 inches!! What happened? Please see pictures.
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May 2021 by Celina Hanson
I understand it’s Mother’s Day but when I called to check on the my flowers that I ordered yesterday. Today at 4 pm I was told they are were out on the truck being delivered and I called back at 630 to see what’s going on then they tell me it’s still at the store.. will not be ordering again... I only ordered bc I am stuck at home with Covid otherwise I would it done it myself
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May 2021 by Zauvjek Nasmijana
$8 steak dinner last night my husband brought me was delicious. Although I did use our Pizzaz at work to cook the steak longer bc I like it
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December 2020 by J W.
12/17/2020 The ship is sinking! 1. Employees in the Chinese Department ignored everyone for 15 min's and when confronted the very tall gentleman says "I'll be with you in a minute " uh what??? Horrible customer service! 2. My wife and I counted 11 patrons with no masks on.... are you kidding me, at this time during the pandemic you're going to blatantly ignore CDC recommendations or refuse to enforce!? Hmmmmm * ALSO, last week our food delivery never arrived. when we called they claimed they were "to busy" to deliver (no one called to tell us that). They offered to deliver the first thing the next day & ANOTHER NO SHOW! We then called to tell them that we would come to the store and pick it up ourselves and when we did that, our order was missing 4 items!! Cmon guys! PEOPLE- Please consider others before you refuse to wear a mask! Sincerely, 20 year customer heading to Jewel/Osco
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September 2020 by Brandy Hauman-Stockton
The kitchen staff member that waited on us in Chinese food and the cashier were just flat out rude. They could care less about customer service. The dining area was sloppy, no silverware, straws, or condiments so had to go back to rude cashier and after several minutes she went to find me silverware and just grunted as she handed it to me. No smile, no thank yous, just snotty tones and grunts.
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August 2020 by McKenna L.
They messed up on my last order & didn't seem very apologetic about it. Doubt if I'll dio my curbside pickup there again!!!!!
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May 2020 by Mary P.
Thought I'd try out this Hy-Vee's Chinese food. I ordered the manager's special with two entrées and two appetizers. The eggrolls and crab Rangoon were very greasy and soft, but they had been sitting with the other food for the drive home, so I just reheated it and it was somewhat better. However, the sesame chicken and Mongolian beef were both awful! The sesame chicken pieces had been burnt in the fryer until completely overdone and then added to a tiny amount of sauce to coat them. I literally got no extra sauce either, so it was just dry over cooked chicken. The Mongolian beef was cut in large chunks that were very tough. When the cheaper beef is used, it should always be sliced thin. There were also no onions included in the Mongolian beef so it was just tough beef with a tiny bit of sauce. On top of all of that, the rice was very dry.I was really disappointed because I've gotten good Chinese food at other Hy-Vees before. They usually do a nice job. Perhaps with the coronavirus, their usual chef is not at work, but if they don't turn out a good product, maybe they aren't ready to be open.
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April 2020 by Todd S.
I've had it with your "policy " of scanning my drivers license! Today, I simply wanted to get a price on a bottle of bourbon. The employee wanted to scan my license before he could give me the price. It's their fault that I had to ask, because the item wasn't marked. Price gouging?? Really?? Just the price! I have questioned them before as to what the information is used for, and they don't know. Is HyVee selling this information to insurance companies? Tracking how much liquor I buy? I'm going to buy my liquor somewhere else. All I wanted was a price. I should have received the price along with an apology.