Hy-Vee Grocery Store in Silvis is a newer, very clean neighborhood store known for quality, variety, and superior customer service. The shelves are well-stocked with essential foods, produce, meats, seafood, fresh bread, beverages, and more, offering a wide variety of options in all departments. It specializes in local brands and crowd favorites, typically providing the needs for families. The store is very well staffed, and the staff is usually wonderful, nice, courteous, friendly, and helpful, contributing to a pleasant experience with a smile in every aisle. For those with no time to stop in, orders can be placed for pickup or delivery through the online grocery service, Aisles Online. However, the grocery pick-up process at this location can be a hassle, with long hold times and dropped calls. While the store is clean and well-stocked, one complaint notes that the shrimp is touching other seafood like crawfish, which is dangerous for those with a shrimp allergy. Customer service experiences can vary, with rare instances of staff being not friendly at all and inattentive during checkout, potentially missing opportunities for customer rewards.
