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October 2024 by B Lee
The provider speaks about excellent connections with Wifi. * I say it is not the best, and battery life is weak. *You will be blessed if you receive 2 full days with the battery. *12/20/23, I walked in with $1,000 and my old phone to trade and clearly stated to the sales agent I didn't care for a long -term contract so I was offered a $800 credit for the old phone and the new phone was only $999.99, well somehow at check out I put my money back in my pocket and was told in a few months The new $999.99 phone could be paid off. * So after 9 months with the new phone and paying some tricked installments for about 9 months, I believe my phone was fully paid for from my $800 trade
credit plus 9×$27.78 which covered the cost of the new phone. * But not happy with signal network and poor connections I went into the store and complained about the service I was getting and I wanted to go to a new provider only to be told that the new phone was in a installment plan and I needed to Pay $749.97 to unlock my phone and I was shocked to find out they wanted more money and was unwillingly to return the old trade! I was not happy, and I paid it so I could move my service to a better provider. I tried to speak with customer service about how I felt they were ripping me off, and the numbers were not adding up to a thousand dollars, but $1749.96, this is ridiculous treatment. Customer service reps are only trained to say, " I am sorry, and I understand your frustration." Yeah, right! They stole my phone and money, so I see them as dishonest and not honest about the service they can provide. Nothing but lies. This was my experience. I hope you shop around before you pick AT&T as your provider. Thank you for reading my review. Dissatisfied customer.
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September 2024 by Michie Soto
LEO SHOULD NOT BE management let alone customer service!! Rude and I felt my daughter was was racially profiled !! I was so surprised at the service myself and my daughter received when we were directed to go to this location to get a new SIM card for my daughter new phone. She was asked for her ID which she presented and was told it wasn’t a real ID mind you she just moved here from Michigan and it was a real ID he was rude and made a very simple traction soo unecesarrly stressful !! LEO the manager was about only rude to us but also to a coworker..
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June 2024 by Kiki Hampton
The store manager Ed and the other employees were great! They worked as a team to assist with my purchase. The store was clean and organized.
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June 2024 by Malia Huff
This store quickly solved a billing problem i didn't understand. Thanks Brandon!
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June 2024 by Camille Pearl
Brendan Parks gave me an excellent understanding of my phone and great service Good person for At t !
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June 2024 by Stephanie Reichert
Friendly and super helpful. Ed is the best!
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June 2024 by Daniel Nagler
Very nice
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June 2024 by Ed Landesman
Very good customer service and friendly. Brandon was very helpful and considerate and very helpful
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June 2024 by henry lotsof
Brendan was great! He helped me pick the right phone, transfer the data, set up the phone and got it working. I will come to the store again!
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May 2024 by Only Brenda
Staff was great helping me fix my phone!
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May 2024 by Florelia Bella Nevarez
I Went to trade in my phone. I had service through T-Mobile and was unsatisfied with that service provider. Luis from the Waukegan branch, helped making the switch easy and hassle free. Highly recommended going to see Luis for your phone issues. He’s very knowledgeable and helpful.
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May 2024 by Stefanie Mingari
Friendly and great service! I love my new A
Galaxy 24+
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May 2024 by Alex Treppas
Ed was very customer centric and incredibly helpful and detailed in explaining our plan and next steps. He was very focused on what was right for us as customers.
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May 2024 by Jialing Chen
I stepped in today again, the new representative-Zee was very good service and knowledgeable. He was very patient and helpful for my Apple Watch. I am very happy and appreciative.
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May 2024 by susan gilbert
Great service from Brendan who fixed my phone after two days of non stop problems and helped me to understand the problem. Made my day! Thank you!
