-
November 2023 by Aleksandar Sando
Picked up the car with empty gas tank. Take it for one way trip and had to return a car with full tank, or they gonna charge 10$ per gallon. Which is ridiculous, even if i show a picture that the tank was empty, they put in contract that tank was full. Never will rent again or recommend to anyone.
-
September 2023 by Elizabeth H
I have rented from this locations a few times recently, and team here is helpful, friendly, moves through the process quickly, and the cars are always in great condition.
-
August 2023 by Jared Dittmer
I was able to reserve a vehicle just a few hours before I needed it. The workers we competent and friendly and the vehicle was in great shape.
-
August 2023 by maria plata
Loved Johns customer service his very polite and tells it how it is and what it is no surprises I will definitely rent cars from this place again
-
August 2023 by roberta Redfern
Professional and helpful staff.Manager is excellent - John Mlynarczyk. Good car. Easy experience.
-
August 2023 by Dianthe P.
A very strong review for John and his incredible operation on 5151 W. Dempster in Skokie. There is not an car rental operation that is more accommodating than John along with his expertise and excellent customer service skills. I give him a strong five star rating.
-
July 2023 by Jordan Smith
First time renting a car, staff were very friendly and helpful.Reserved online and went in-store to pick up car. Process was quick and straightforward - all pricing and fees were transparent and there were no surprises.Will definitely be using Budget for future car rentals
-
July 2023 by Alex G.
John was super helpful at this location. I needed to make sure I could return my car to the airport at the end of my rental and he took care of it and had a car ready and waiting. He was super friendly and knowledgeable and made the whole experience smooth, fast, an easy. Would rent here again when in the Skokie area.
-
July 2023 by Steve
These guys are good, easy to talk to, efficient. John got me a great electric vehicle
-
July 2023 by Abby S.
John was very helpful in setting me up with a rental last minute! Highly recommend this place!
-
June 2023 by David Bolotin
Charged twice, both times overcharged. old equipment with 50,000 miles on it ( original tires). Dirty vehicle, no floor mats, bugs on the windshield.
-
June 2023 by jonathan katz
This place is a joke. Complete scammers. They tried to charge me $450 for “excess pet hair” when I never even had a pet inside the vehicle. I tried to be nice and vacuum the car in the parking lot and the desk worker came out and threatened to call the police on me! Absolutely wild experience. Do NOT rent from these people!
-
April 2023 by Liza Russ
Loved my experience!!! I was so grateful John called to let me know that there wasn't a car available right away and then again when my car was ready. It was very kind!!! Unlike Hertz who I originally booked with who didn't let us know they had no cars and left us stranded after taking Lyft to their location after we had a booking and everything.Thank you John for being so thoughtful!
-
March 2023 by Jasmine Brown
Employee gave the worst customer service I think I've ever experienced and the inside of the vehicle was so dirty. I would never rent a car from this location again.
-
December 2022 by Valerie S.
We showed up at 8:30AM to pick up our reserved cargo van. The agent said, oh, I haven't checked the truck rentals yet this morning. We don't have any cargo vans & our other trucks aren't in shape to rent out. Seriously?!? I reserved three days ago - there was plenty of time to move vehicles to where they were needed!! So he called over to the Lincolnwood Budget & said we should go there instead & they could help us. Got there and they didn't have any cargo vans either!! They had either a big moving truck (which required extra-cost insurance or a whole form's worth of information from my insurance company which of course I didn't have with me) or... I could drive south to ANOTHER Budget in the city which might have a van. We ended up cancelling and going up the street to the Home Depot, which (pure luck!) had vans available. End result: 1.5hrs of a long hard moving day wasted, some of which was spent standing in the cigarette-smoky Lincolnwood office (ick!), plus extra rental fees for a last minute rental. Epic Fail, folks!!! Seriously Epic Fail!