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October 2023 by Gary J.
Elizabeth Morales, the bank manager at Citibank Evanston, Illinois, is working on a complex Citibank issue on our behalf. We needed a coach to advise us and she put me at ease with her professionalism and comfortable presence. I am confident that she will select and contact her people within the Citibank organization and take the necessary steps to expedite and resolve this important matter. We are in good hands.
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January 2022 by Robert O.
This isn't about the branch - it is about the customer service. Citibank accepted a deposit but hadn't posted it for 6 days. When I called for help they took 25 minutes to pick up the call. They couldn't answer any questions. When I asked for a three way call with the institution that sent the deposit, they refused and after 35 minutes disconnected me. No call back on the disconnect. When I call the branch directly they transfer me back into the customer service unit and start the hold process all over again. Time for a new bank after about 25 years.
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September 2021 by Cold P.
I have been a longtime client with Citi and have dealt with multiple Citi branches across the US and around the world. This Evanston branch is the best one ever that I just stumbled upon accidentally. The bankers in this branch are so friendly, approachable, and diverse, not to mention being exceptionally professional and treating every client with dignity. I have worked with both bankers Toni Hollis and Cezar Zamora, and they make the dream team. They should get a bonus for being so magnificent and empowering their clients who visit them with issues. I wish I could rate them 6 stars out of five stars.
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August 2018 by Sameer S.
Vicente Partida is my new favorite banker and soon to be best friend. You need to maintain a good relationship with your personal banker. I'm happy to find one that I really trust. Citi bank is willing to work with me for all my financial needs.
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April 2018 by Jennie M.
This Citibank Location is worst bank I never have, I would not recommend anyone to this branch. To get a wire transfer had been waiting for at least hour. Waiting and waiting. Only one banker for this location, I have no complaints for tellers and they are nice, but to get Haley from banks. Wish you luck
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January 2018 by Juni P.
Its 9:48 AM. 12mins before they open, so i decided to use ATM to make my payment. Machine made a loud noises and took abt a mins or so. Then without any other info, it printed out a paper and it said, IM SORRY BECAUSE OF TECHNICAL PROBLEMS, I CANT RETURN YOUR CASH RIGHT NOW. TAKE THIS RECORD... blah blah. I tried to get ppls attention inside of the bank, They see me, without asking or apologize, they said WE ARE CLOSED TILL 10. Ok? .. um ok?? This machine just took my money, and all of you guys inside are talking and laughing, and cant come out and ask whats wrong? Or even try to see whats up?? RUDE. Im already mad enough to see this machine took my money and not spitting it out and on top of it, you guys just make me wait for another 10mins to even take a look at the problem this machine made. RUDE. Not only i was late to work, they weren't friendly enough to even help me. And since it was a credit card payment, THEY CANT HELP ME UNLESS I SIT DOWN WITH THEM AND CALL THE CITIBANK COMPANY HEADQUARTERS or something. ARE YOU KIDDING ME? THANKS CITI BANK.
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August 2017 by Alan S.
Im waiting waiting and waiting... No service from the bankers...everybody has gone outside to watch the eclipse or get some sushi.
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July 2017 by Becky F.
What a sad situation. When this bank was in the Westmoreland building, they were a delight. Now, there is no better example of incompetence. My entire family banks here, but after 30 years of being an account holder, I am leaving. After I incorporated my private practice, I was excited to open a business account. Representative Kasia Krol mishandled every step of the way. She lied about 2 errors she had made, blaming their outside office, and was ridiculously unresponsive, leaving my account unable to function and the financial aspects of my business in limbo. Kasia and Gerald, the manager, received messages from another branch manager on my behalf asking them to respond and they were unresponsive for several days. Unbelievable. I implore you, the reader, to go elsewhere.
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April 2016 by Chad L.
Citi Bank treats everyone like they launder money... Sad institution when you can make a deposit into a fortune 500 company's account without giving all your personal information. Seriously.... I run a retail store and you treat me like I am some high class criminal. No other bank does this... just Citi Bank. When I asked to speak to the manager about the policy I was told they were on a conference call... how convenient...
