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January 2024 by Oleg Khrabatyn
Long lines with very slow service
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May 2023 by Sheena A.
i'll keep this simple - DO NOT BANK HERE. We wanted to open a basic checking account. The personal banker had a very authoratative tone with me, saying he would stop the process if my SSN didn't work without a card. Refused to start the process until my husband came in from the parking lot. Asked unnecessary questions regarding our home loan and other bank we use. An HOUR later, the account was still not open due to "system issues". We asked he call us before 5p to confirm if the account was opened or not. 3 days later he called to say the account was almost ready but we needed to return and resign for the account. Needless to say, i asked him to shred all documents and close out the account. We took our banking elsewhere. Another bank took 10min to open an account.
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February 2023 by Andy Nguyen
Horrible place - incompetent's bankers.
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November 2022 by Jerry D.
Can highly recommend the Evanston location. First they were the only location of three called that answered at the location rather than letting the call go to central answering. The staff were extremely helpful and pleasant and took the time necessary to handle a difficult issue.
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October 2022 by Jay Choi
There’s never enough banker. Makes their customers wait and wait but at the end, asking customers to make an appointment people with less time cannot do any. They need more bankers!!!
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August 2022 by D D
Under staffed and unprofessional. Expect long wait times and amateur service. My last two visits had a minimum wait time of 40 mins.I have been given misleading and unclear information resulting in my wasting my time beyond the wait time in the bank. Horrible experience overall with this location.
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March 2022 by Danny Dang
Under staffed and unprofessional. Expect long wait times and amateur service. My last two visits had a minimum wait time of 40 mins.I have been given misleading and unclear information resulting in my wasting my time beyond the wait time in the bank. Horrible experience overall with this location.
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February 2022 by Danny D.
If you have an infinite amount of time and an endless amount of patience you won't mind coming to this location and be given unprofessional service, incorrect information, and amateur bankers. The tellers are great though. They're all very sweet and do their jobs just fine. Need a roll of quarters or make a large deposit? Come on in. Have more pressing matters and need a banker? Go somewhere else.
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September 2021 by PengZhi Wang
I have never seen such a helpless, unprofessional and bad banker in this location. The experience in July meeting with a banker to open a checking account is really terrible. The banker seems to be a rookie at all and did not know how to do with that. He spent around 3 hour with me to just open an account and kept asking his manager for all kinds of questions. After opening the account, he didn't even give me the debit card and didn't place it online to be sent to me! He said to me he had limited time to deal with my issue because there were other customers waiting in the lobby. What??? OMG, I even forgot his name like Ajha?Two weeks later, I had to call Citi to ask for my debit card. Such a terrible banker and experience with Citi. NEVER RECOMMEND PEOPLE TO COME TO THIS LOCATION WITH THE BAD BANKERS! They will waste your time!!!
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August 2021 by Kate Moshkovska
Thank you Robert Barcenas for your help with solving our issue!
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March 2021 by Riyaz Desai
Best customer service.
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February 2021 by K J
My wife stopped in and actually worked with the manager, she had some fraud on her card and was there for 2 hrs. The guy took her phone and was going through her emails. I will be contacting district manager about this. Took advantage of her!
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January 2021 by Deb Wojcik
We mostly go through the convenient drive-through but this time went to a walk up window inside the small bank building. Either way, we are always satisfied with our treatment and transactions.
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December 2020 by Ki Kim
Very friendly.
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July 2020 by Fabiana Reganati
Awful customer service from citibank as usual
