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July 2025 by Chris Bozer
I've been here a couple times and have had a good experience every time. Staff has always been kind and professional. Generally their selection is good.
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March 2025 by Darya Chupreta
Very rude and unprofessional older workers. But still very nice younger generation workers. Older one look at you like you stole something from them and even overcharge you by “mistake”. Buy online if you can🤦🏻♀️
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February 2025 by Sam B
Daniel is amazing, he’s so nice and helpful! I had a wonderful experience at this store!
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December 2024 by Julian DiMaio
Not very nice people.
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October 2024 by Silvia F
JCrew never disappoints me with their fashion ⚘️
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January 2024 by Jiaran Swenson
Called ahead to see if they could do an exchange without a receipt. They confirmed with their manager that they could. Couple days later, drove half an hour there only to be told that they couldn’t. The items were brand new and had tags. They found the items on my account. They still sold those items in store (just not the right size). Employee needed manager to make the exchange. Manager could have made the exchange but chose not to. She didn’t acknowledge their mistake over the phone and was unapologetic, unhelpful, and judgey. Apparently they have a strict 30 day policy. I’ve purchased thousands in merchandise over the years and rarely return items. When I called customer service, they said the store has discretion but is separate from the “umbrella company” so can’t enforce anything. The return items were no more than $50 and I was planning to buy $270. Manager made a passive aggressive comment and assumed I wouldn’t go through with my new purchase. I’m sure they could care less about my business given this behavior, and it worked. I won’t shop here again. Quality has gone down anyway.
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April 2023 by Stacy Marin
Super slow and unhelpful people working here. Absolute waste of 30 minutes.
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March 2023 by Samantha Smith
Super slow and unhelpful people working here. Absolute waste of 30 minutes.
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February 2023 by Stacy Smith
Super slow and unhelpful people working here. Absolute waste of 30 minutes.
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December 2022 by Colleen Weiglein
I was at the Old Orchard store and it was a madhouse! The sale items were wonderful and Lexi was calm and collected as I checked out even as an angry, crabby entitled woman behind me was berating her to “hurry up! How long this gonna take?”Lexi remained kind and helpful and full of the Christmas spirit despite this grinch of a woman. Thanks Lexi for being so professional.
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August 2022 by Tk Gb
So rude and racist place.Never come back again
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November 2021 by Barbara B.
Very helpful staff. Huge selection of merchandise. Amazing jewelry with 40% discount Black Friday week.
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August 2021 by Medel Montesinos
Walked in about an hour ago, looking for a dress shirt. Did not get approached to see if I needed help. Waited around to see if someone could help me and no one did. Probably the worst customer service I have experienced at any j crew, and I’ve been to at least 5 of them. Was expecting better, especially from such a respected brand name in clothing.
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May 2021 by Sang Le
Very nice clothing. From shorts to shirts everything for men and Women. I got 3 shirts and 2 shorts from here
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April 2021 by Danny2491
Wonderful selection of clothes but the salespeople seem so crabby and not willing to help.
