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January 2024 by Emily Alexander
EXCHANGE OR STORE CREDIT ONLY. Associates don’t tell you their policy before paying. It’s almost as if they’re trained to fool people unless someone were to directly ask. I went to pay and was told “oh I’ll make sure to get you gift receipts so it’s nice and organized” but conveniently failed to mention it’s essentially final sale. They have it written on a tiny plaque amongst other things about their store that you’d never see unless you were looking for it which no one would be because what stores unless it’s a boutique don’t return things?! On top of that the woman who helped me had a major attitude like I was inconveniencing her by being in her presence. A fancy storefront with overpriced jewelry. If they’re going to have this policy they should be required to tell people at checkout.
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January 2024 by Cindy A.
BUYER BEWARE, NO REFUNDS! Employee was very rude and had a terrible attitude when I wanted to return an item. Was never informed of their return policy when purchasing. When I wanted to return a Christmas purchase with the original receipt, was told I could only receive a store credit. I said this should be told when purchasing. Employee had zero personality and was not helpful. Shouldn't be working with the public! I will NEVER be back and won't buy this brand if this is the policy.
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July 2023 by Laura J.
Kendal and Rina were exceptional and super friendly helping us pick out a birthday necklace...
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April 2023 by Tati Raz
Great service, also the ladies that work there are so sweet!!! Jewelry is beautiful!
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February 2023 by Jacqueline Bolda
Not much of a selection.
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January 2023 by Kristen Lewis Renner
Beautiful selection of jewelry, aromatherapy candles and other unique items guaranteed to both soothe and stir your soul. Pick up a copy of the namesakes memoir, Born to Shine, while you are there to provide extra inspiration!
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January 2023 by Ebony
They have such beautiful pieces and delightful customer service. My Kendra Scott decal fell off my braclet they offer to fix it for me or to just give me a totally new one ....
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June 2022 by Shaya K.
Just stopped in with my 11 year old daughter who was super excited for her birthday gift purchase at Kendra Scott! I was told my one pleasant associate that she can get a 50% percent discount for her birthday and me vouching for her was enough as she is not legally able to have a government issued ID and no I don't cary her birth certificate around. However while we were browsing another rep by the name of Rina P approached us and we did tell her we had been helped and she stated it didn't matter. When purchasing the item Rina changed the rules and said I need a govt issue ID for my 11 year old... or her vaccine card which again I don't carry but do have the digital version which does not have a birthday on there. Was told to provide social media proof for a post I made about my daughter! Not everyone takes their life ro social media. I finally had to show a picture of her cutting a cake from years ago in June as proof. When checking out I couldn't give my email address was told it has to be my 11 year olds email!!! I was beyond shocked by the experience along with the tone of Rina the sales rep and had to ask for a box several times for my purchase which clearly was a gift for my daughter. Won't be back!
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January 2022 by Zo Agcaoili
Me and my girlfriend came in looking for a gift for her sisters birthday. We were looking for something heartfelt and special for this particular birthday as we were also commemorating the passing of her boyfriend who had the same birthday. Jenny and the team not only guided us to make the right choices but also sold me on a couple of items as well! Talk about a radically personal customer service experience! We will definitely come be back for more
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January 2022 by Joe Bakery
Shopped for my wife for Mother's Day. Hi costs for made in China jewelry. That breaks very easy. Now I know why they have a no cash back return policy. It's a shame that a company that puts them themselves to have a high standard of Boutique jewellery store, has Target Store Quality....
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January 2022 by Brigette Tamara
Beautiful pieces and excellent customer service!!
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August 2021 by Maura H.
Such a nice store! I wanted another color of a bracelet I received as a gift. I called and Jackie put my color aside and was so sweet!! Such a great store and products that are quality pieces that will last forever!
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January 2021 by Dustin Herlich
It's my wife's favorite. Staff here is SUPER nice.
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January 2020 by Sue Lee Chin
Great customer service, very helpful. Cute jewelry!
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January 2019 by Kristen Hernandez
This store is amazing. The staff is extremely helpful and patient. I purchased a costume ring after my son was born. I love it!!! I look forward to owning more Kendra Scott items.
