Lush Cosmetics at Old Orchard is a favorite destination for handmade, cruelty-free, and ethical bath, body, and haircare products. Customers love visiting the brick and mortar store, noting the wonderful smell is worth the trip. The staff receives consistent praise for being kind, helpful, and knowledgeable, providing first-class customer service and answering every question. They are described as fun, enthusiastic, and happy souls who offer great recommendations and friendly conversation. The store hosts special experiences like birthday parties, which are reported as really great with fun activities and goodie bags. Shoppers appreciate the extra treats and highlight specific helpful staff members, though no names are mentioned here for privacy. Many customers plan to return specifically for the excellent service, making it a highly recommended stop.
So happy my favorite Lush employee, Bret, is now at my local Lush!!!!!!!! I honestly do a lot more online orders these days but now I have a reason to come in store more! See you soon and thank you always, Bret!
November 2025
Lush is one of my favorite stores! It is the reason I will shop in-person. The folks at the Lush store in Old Orchard Mall in Skokie are kind and helpful. One person went to get my order, and the other kind person and I had a friendly chat. When I got my order, I had some extra treats!
October 2025
This Lush store has the best selection of soaps, shampoos and other bath items than any of thier other stores.
