Lush Cosmetics at Old Orchard is a favorite destination for handmade, cruelty-free, and ethical bath, body, and haircare products. Customers love visiting the brick and mortar store, noting the wonderful smell is worth the trip. The staff receives consistent praise for being kind, helpful, and knowledgeable, providing first-class customer service and answering every question. They are described as fun, enthusiastic, and happy souls who offer great recommendations and friendly conversation. The store hosts special experiences like birthday parties, which are reported as really great with fun activities and goodie bags. Shoppers appreciate the extra treats and highlight specific helpful staff members, though no names are mentioned here for privacy. Many customers plan to return specifically for the excellent service, making it a highly recommended stop.
First time at LUSH, and the worker helped me so MUCH. She was very knowledgeable and had great ENERGY and I LOVED IT. Thank you Becky for starting my new journey with LUSH!!!!
June 2026
OK BIG THANKS TO MARISSA!! She had great energy that amplified how amazing this brand & location is! Super knowledgeable and helped me through the wonderful process of shopping for some self care. Appreciate it so much. 💚💚💚
June 2026
We hosted a kids birthday party here and it was a great experience. The host was engaging and fun and kept the group busy throughout the party. 10 of 10 would recommend for kids interested in bath products and a bit of science.
