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January 2024 by Carolyn Fleming
Illiana is always great!
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January 2024 by Ryan J
⭐⭐⭐⭐⭐I've been getting my hair done by Delia for a while now, and I can confidently say she's absolutely fantastic! Delia not only does an excellent job with my hair, but she also creates a friendly and welcoming atmosphere. It's always a pleasure to work with her. Her expertise and attention to detail ensure that I leave the salon feeling and looking my best. If you're looking for a talented and friendly hair stylist, I highly recommend Delia!
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January 2024 by ice skater
The service providers are great. This Low rating is due to the untrained desk staff and lack of oversight by the manager. Not a single worker at the salon knows how to use the new locks on the lockers. I had to request a bag to put my coat, shoes, purse and clothes and drag around to my appointment. Last week I was here for a facial. My appointment ended 45 minutes before closing. The staff had pulled down all the water. There wasn't a drop to be found. I understand they wanted to go home early but after paying $240 in services you would think they could manage a cup of water. This location has dramatically eroded in quality and I doubt I will ever be back after decades of being a client.
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December 2023 by Elesa McNulty
If you are a person of color with any sort of texture to your hair, this is NOT the place.I booked a haircut then was asked to reschedule because they only have ONE stylist who is well versed in texture. Ok.I just went and cut my hair myself and it looks great tbqh.Went to cancel the rescheduled appointment and because it was 11 MINUTES into the 24 hour cancellation period I was told I would be charged half the service price for a haircut and blowout. The kicker?? I had only scheduled a haircut. They added on a blowout without my knowledge. So now I have to (literally) pay for their incompetence.I'm not a Karen of any kind but this was egregious. I felt the need to write a review to let other people of color know this place is shady. Be safe & don't go here.
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December 2023 by Rey & Sylvia
George is a great hairdresser, Gianna is a awesome colorist, both open to your needs. The front desk employees tend to be rude at times, some clients they are polite to others they are not. I feel like they pick and choose
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October 2023 by Barbara Artez
I just wanna warn everyoneThey don’t blow dry your hair!!!How weird is that!The people who color your hair do not dry your hair when they are doneYou have to do it yourself.Why? What it the reason?For a place that charges so much money it shouldn’t be even a question.wow
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October 2023 by Breanna Mercado ortiz
I went and got my hair done and on the website it said 250 when they get done they say it’s 400, they did NOT give me what I asked for and on top of that they over charged me saying it was for the “thickness” of my hair but no where on the website does it say they charge extra for highlights when you have thick hair. I’m very unpleased with the results and will NEVER go there again and do not recommend this place to anyone if you want to be happy with the results of your hair. (Btw they include tip in the charge??)
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October 2023 by Amanda Tozer
Had my daughters drastic pixie cut done here by Pandora. She took time to get to know her and make sure all that long hair to REAL short was her wish. It's an expensive treat for us but so worth it. Even colored my old lady grew away with Iliana, who took time to teach me how to keep it. (sorry no purple hair picture)Treat yourself!
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May 2023 by Bri
I went in to get my hair done, and the receptionist Lauren was openly racist toward me and my friend. I was told that it’s been brought before and they did nothing about it. Absolutely unacceptable behavior and btw I was told I couldn’t speak to the manger because she didn’t want me too.
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May 2023 by Jennifer Hehn
While I would love to give 5 stars as the staff is incredible and the service never below 100% amazing (I've had highlights, haircuts, manicures, and eye/leg waxing done), the facility is in disrepair. This is a high-end salon, as prices reflect, and the paint is dirty, chipping, and covered in places with hair color. The bathroom is just... well, let's just say I've been in much nicer bathrooms in neighborhood bars. Corporate doesn't seem to care as numerous customers have made complaints, including myself, with no response. So if you want an excellent haircut or mani/pedi, this is the place. Just don't plan on going to the bathroom and keep your eyes closed ?
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May 2023 by Talin Usefyan
I got my hair done today and honestly I’ve never had a worse experience. I made an appointment the night before with whoever was available because I wanted my highlights touched up. I didn’t question the quick booking just because I’ve been to this salon before and haven’t had a problem. I told the stylist I was my highlights brought up a little and then to be brighter over all. I sat in that chair for three hours just to walk out looking like a yellow and orange skunk. Never in my life have I been more mortified. I went home to try to style it how I like it to make myself feel better about it but that didn’t work so I went back to see if there was anything anybody could do for me. FIRST I was laughed at by receptionists and told to “hall it out” until someone was available to fix it for me and that “the stylist you went to is a junior stylist so sometimes mistakes happen” (which I was not informed she was) i woke up that morning wanting to be blonder and now I’m about to go to bed with dark brown hair (that I had to do myself and four inches that I HAD to cut off). When I went to buy the dye I needed from Sally’s one of the workers told me that she couldn’t believe that they let me walk out looking like that and it looked like she was trying to mess up my hair. I swear to god my little sister could have done a better job blind folded. I can’t even put into words how bad my hair looked until you see the photos. If I could give negative stars I would. It took me all year to get blonder gradually and I’m so upset I had to go back dark out of nowhere. Keeping the color to the side the application of the bleach looked absolutely horrendous. I am literally never coming back here ever again.
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May 2023 by larsa yousif
Why would you hire junior stylists’ if you know that they have a chance of messing up hair? I would NOT pay $200+ to let a junior stylist dye my hair. Horrible salon and horrible location. Go to the downtown chicago location of you want to like your hair!
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April 2023 by Brenda Berkley
I booked a Balayage appointment with Natasa and she was knowledgeable, personable and so sweet! She was diligent in making sure I was happy with my results. It turns out that I actually prefer a Foilayage instead, so she added more highlights and color to my roots for seamless blending. I am 100% a satisfied customer and would definitely go back to Natasa for more hair color services!Sidenote: Initially I didn’t know how I felt about the self service blow dry and styling, but it was actually quite nice to do my own hair using their products that they sell. And I even bought one that was recommended for my dry hair and heat protection! :)
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April 2023 by Cynthia Powyszynski
My hairstylist for my color, Jenny is amazing.. She listens to what I want and does an amazing job..Leticia cut and styled my hair..She listened to what I wanted..And did an amazing job..
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March 2023 by Irene Rico
I love Mia at this location for pedicures. She has a great personality, is very attentive to detail, kind, and her foot massages are the best! You leave there feeling refreshed, relaxed, and your feet will thank you! She is great!Service: Pedicure
