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March 2025 by Bolormaa E
Horrible horrible experience!
I just wanted let the manager or whoever may concern know that there were 3 customer associates ( 2 boys 1 girl) tonight around 7pm and the girl was extremely rude and ruined my night with her the worst attitude I’ve ever seen!!! I’m pretty
sure we were just by ourselves minding our businesses and didn’t offend her in any ways!
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October 2024 by Sabrina
I went shopping there bout two hours ago and then realized the lady who checked me out didn’t remove the security tag. Google map says the store closed at 8 but when I got back at 7:09 they’ve already closed and I then saw the exact same lady who checked me out walking in the store so I tried to wave for help. She saw me, ignored me, and refused to fix her own stupid mistake. Pacsun apparently didn’t care enough about their training and customer service and so they ended up hiring those rude uneducated teenagers. I didn’t care enough to know her name but she has curly dark ponytail. If she didn’t get fired please avoid this employee cuz she’s gna make you regret to shop at Pacsun. Reading other reviews apparently they constantly have issues removing the security tag. You have ONE job. I don’t understand. Terrible, unpleasant, and disgusting experience. Thank you Pacsun. :))
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October 2024 by Mac Suarez
I think this place is permanently closed. There hasn’t been anybody in there for the past couple of days.
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October 2024 by Alina Vo
Store wasn’t open when I came and there’s no sign or explanation as to when they’re coming back or that they’re closed today, Saturday, Oct 5… really frustrating because I kept coming back to check for 2 hours from 12-2pm and need to return stuff, so now my time and gas has been wasted. I don’t live close
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September 2024 by Rochelle Hanawalt
Horrible customer service
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September 2024 by Maggie F
I had the absolute worst experience at this store (I wish I could’ve rated them a -5 stars). Everything is messy, overpriced, and the workers are unbelievably rude. Do not go here or give them your money!
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August 2024 by Mary Guenther
Just left the store, have never seen more rude, disrespectful employees. On a busy day there was 1 register open while 4 employees stood behind the counter and the other register, on their phones and talking to each other. 1 of those non-working employees rudely yelled at my daughter who was looking in an open box below a table for a different size “you can’t go through the boxes!” and proceeded to kick the box forcefully under the table. Then she repeated that scene with another customer. I can’t imagine PacSun parent company promotes employees rude unkind behavior. A manager should be overseeing and coaching these employees on good manners and customer service or fire them and hire others who could do the job properly. We won’t be back to shop here.
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August 2024 by Marissa Marta
Worker with Attitude for no reason when checking out.
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August 2024 by Jonah Gerstein
I went to this location to return an item. Store closes at 9pm and I arrived at 8:45pm. Workers were inside the store but had already locked the doors. I knocked - as the store technically was still open and they looked at me and laughed and went back on their phones. Clearly a group of young and immature children running this store. Pacsun management should be ashamed that they employ workers with such a low regard for the business they are in charge of running.
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July 2024 by Seble Maru
I feel like I should leave a review after seeing such negative reviews left about this location. I went to this Pacsun with my boyfriend and we both wanted some new clothes and we each had an employee thoroughly help us pick some items out. It turned into a fun outing as they asked their coworkers for input and we had great conversation. I ended spending more than I should have haha! We'll be coming back!!
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July 2024 by Michaela Fallon
I had the best experience at Pacsun old orchard! The employees were so nice and down to earth. They helped me and my husband with everything we needed. The employees are so pretty and have a great smiles! 😁
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July 2024 by Daisy Aranda
The girls working there really need to work on their attitude. They’re in customer service, so get a different job if you don’t want to interact with people kindly!!
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July 2024 by Noah Goldsmith
Employees are rude and act as if customers are a bother
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June 2024 by Ashley Duvall
Associates were extremely rude, inattentive and unprofessional. It felt as if I was inconveniencing them by asking for a fitting room and being ready to check out. Even while completing my transaction, the cashier continued talking to her coworkers about what she was going to eat for lunch and then snapped my total at me. I had to personally ask to enter my number for rewards and then was given my bag without a “have a good day”, “thank you”, or even a simple smile. All of these girls seem like they’ve never worked a day in their lives and have never been trained on how to work customer service.
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April 2024 by Iman
I like the clothes and store but the employees are why I don’t like going in here often, they’re judgy.
