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February 2024 by Patrick Prochazka
Mike and Michelle went out of there way to get me a emergency part out of Elmusrt there hard work and dedication to there customers is greatly appreciated ?
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January 2024 by Harry Walker
My go to auto parts store. Always good people.
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August 2023 by Kenn Pappas
I got paint and white lithium grease, but I also get my parts here. The people behind the counter know cars. They don't just look up parts on the computer; did find you the right parts
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July 2023 by Kenneth Elmore
Part time job could use help needed sales and parts delivery person
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May 2023 by J L
On route to South Dakota, we unfortunately broke down in a Panera Bread parking lot! Advance auto parts were about a half mile away from our location, but still came to the rescue! They showed up with a new alternator for me, replaced it in the parking lot, and gave an overall check up of my vehicle to ensure I got back on the road safely with my children. Thank you Michelle and Ruth M. You are both exceptional people, and helped me in such a time of need!
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March 2023 by Barbara Tinajero
I went there today, Michele P. the store manager was super nice and kind! I went in with a problem with my wiper blades for my Honda Accord and she went above and beyond to help me! She even went out and installed the wipers for me!! I will definitely go back! The customer service was great since i walked in the door.
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February 2023 by Andrew Chmiola
Not going back. Employees don’t even know how to look up online orders. What’s the point of buying a part with a warranty if they can’t look it up? I’ll use Napa. I like chase Elliott better anyhow.Edit to reply to response: That’s weird stores can’t look up online orders? I went to carpentersville location right after and they had no problem finding my order and returning the part
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February 2023 by Jeanne McConville
I recently purchased sensors for tires at advanced auto parts in Sleepy Hollow. They could not be scanned by my service provider to check battery life. I tried to return them to the sleeping hollow location. The customer service person was rude and unhelpful. He said I could not return an open box, none of the boxes were ever opened. They were scanned through the box. Then he said they could not take back electrical parts. I returned them to the South Elgin location, who were courteous and helpful. Do not use the Sleepy Hollow Advanced auto parts location, poor customer service.
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December 2022 by Eric Cass
They had a upgraded battery I could find elsewhere. .
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October 2022 by Derek B
Never going back. They stopped letting you use their odb tester to clear codes. The disgruntled cashier said in a condescending manner that a mechanic has to do it. This makes it pointless to buy parts there. At AutoZone they clear the codes for you until the problem is resolved. They don't send you to a mechanic to pay $60 to clear the code.
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September 2022 by Andrew Foulk
Unfriendly staff. Was treated like I was annoying them for being in the store.
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April 2022 by Azad Asrar
Best customer service and extremely knowledgable staff. STEVE was able to answer every question and provide the parts for a fuel line repair and mechanical fuel pump replacement on my 98 Jaguar XJ8.
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March 2022 by Mike Gell
Always have all the parts ?
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February 2022 by Cindy Swift
My remote start for our Honda Accord needed new batteries. I was not able to open it to replace the battery. Honda wouldn't have anything to do with it, because they no longer carried this remote. Michelle was wonderful! She actually opened the remote and replaced the battery for me. This was way more than I had expected. Thank you for such great customer service!!!
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December 2021 by The Tree Guy
My vehicle broke down in a parking lot about 2 miles away. In desperation, I called advance auto parts. They helped me purchase a new battery over the phone, and even came to my exact location to deliver the battery with tools and everything. Because of them, I was able to replace my car battery and get back on the road. They even checked to make sure my alternator and starter were both OK before I continued on with my departure. Thank you so much Michele and Ruth M. What a blessing they both were!!
