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December 2023 by Hannah Dusharm
I went into this Sephora to exchange a product that I didn’t use, just accidentally got the wrong type. They would not let me transfer my coupon from the original purchase. And I was met with a not so pleasant attitude from Karla who was checking me out she seemed to not believe I didn’t use the product? Not sure horrible experience though I won’t be coming back.
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December 2023 by Julia Gaslawska
Came in a little past noon with my sister to finish up some Christmas shopping and upon walking in was immediately looked up and down in a very snotty manner by the taller dark haired woman greeting the entrance. She didn’t even say hello until after I did, not very welcoming. Store was clean but atmosphere was terrible, workers seemed to be judgemental with how we looked. Won’t be coming back here, very rude and unwelcoming
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October 2023 by Ashley Kay
Worst Sephora customer service/staff ever, you will get lot of stares and get very uncomfortable.
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September 2023 by Danielle Jacques
I stopped in the south Barrington location with my mother and had an awful experience. There was only one other customer and a bunch of sales associates standing around. When my mother asked if they carried a particular brand the woman was very short with her and acted as if she was being interrupted, even though she was just standing around like all the others. We were given dirty looks and treated as if we weren't welcome. Needless to say we just left and will not be returning.
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August 2023 by Ann W.
Not surprised by the 5 star reviews. I'm not that into make-up but Grace with IT made my visit productive and FUN!
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July 2023 by Elizabeth
Employees here have a lot to learn about providing good customer service!
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July 2023 by Liza Cruz
Employees here have a lot to learn about providing good customer service!
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June 2023 by Heather
I drove an hour to get to this location. Called on the phone and said they would give me samples as I explained I have VERY sensitive skin. I was going to buy a few products but was very annoyed that every minute someone bothered me. I was in my motorcycle gear as I thought it would be a nice scenic drive. I guess I didnt fit their "high clientele" look. The one girl had no clue what a clean product is. Its ok to ask if one needs help but to constantly come up every minute Is very annoying. No wonder no one shops here. Deer Park location is way better. I don't recommend this location!
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June 2023 by Valeria Lozada
It’s well stocked and Everyone was very polite and helpful. The also have skincare services
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May 2023 by Lapita Pradhan
Definitely the worst stores I have visited. I am Sephora rouge member and have been one since past 3 years. One of my friend wanted to get into makeup and skincare and asked me if I can come with her as she was visiting Sephora for the first time. The staffs were not really helpful and didn’t have much idea on the skincare they were talking about. The person at the counter went out of her way to be rude. It was overall a horrible experience. Never coming back here again.
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May 2023 by Tiffany Gonzalez
Been to this location twice as of recently and both of those times my friend and I had a negative experience. Like a previous comment here the Stares were there and the constant need to "check up on us to see if we have any questions" I understand helping with any questions but we were in this store for less than hour and were asked probably 7 times and 2 of those times being a minute apart from different employees. This made for a very uncomfortable experience and we felt like we were being rushed. I've seen other reviews with similar experiences. Working retail in the past I understand the need to be cautious with theft/loss prevention but harassing your customers and making them feel uncomfortable is not the way the way to go about it.
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January 2023 by Denise Schichner
First time in a Sephora store. Overall impressed with selection available. A little disappointed with the small amount of Bare Minerals carried. Definitely want to try out some of their make up brushes. Staff were very nice and extremely helpful.
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January 2023 by Nancy Davis
They take forever with returns. One person on the register?? Unacceptable. Finally someone joined. The manager should be on top of things she was clearly working. Didn’t have the lotion I wanted
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December 2022 by May Hernandez
With this Sephora location being in an obvious wealthy location, prepare to come in well dressed. If you’re wearing comfy or regular clothes, you WILL be gawked at by employees. Both times I’ve came shopping here I was given unfriendly stares and even caught an employee looking me up and down when I turned back. I was also ignored by two older ladies when I asked a question. I supposed they were too busy chit chatting rather than aiding a customer. As a woman of color and avid shopper in the area, I do not appreciate this. You guys are being paid to help customers, not hinder them from coming up to you & asking for recommendations. I did meet one helpful lovely employee and her name was Courtney I believe.
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December 2022 by A C
I went looking for concealer, nobody was available to assist (it was not busy, some staff looked like they were just talking casually), so I went to the cashier, after asking about the item I was promptly told it was discontinued, (without even looking at inventory or the website to make sure.)I left and went to the sephora website where not only was the item I was looking for still available and in stock, it was for sale at the woodfield location, (where I ended up going to pick up my item.)Im sorry, but Ive lost faith in this location and recommend shopping elsewhere.
