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March 2024 by Marianne Rone
Love love love them all
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March 2024 by Sonia Meda
Nice place to take our dog.
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February 2024 by Trina Kerwin
I recently had the pleasure of visiting Banfield Pet Hospital in South Elgin with my first dog, Betsey, and I must say, the experience exceeded all expectations. From the moment we walked in. The team exuded warmth and professionalism. Dominique, in particular, stood out with her exceptional kindness and patience towards Betsey. Not only was she efficient in her duties, but she also took the time to ensure Betsey felt comfortable and at ease throughout the visit. The entire team worked seamlessly together, creating a positive and welcoming atmosphere that truly made a difference. I couldn't be more grateful for the outstanding care and attention Betsey received. Banfield Pet Hospital in South Elgin has definitely earned my trust and loyalty, and I highly recommend them to anyone seeking exceptional veterinary care for their beloved pets. Thank you, Dominique, and the entire staff, for your dedication and compassion!
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February 2024 by Mig Felic
They say to call whenever for help and you call and they say you have to make an appointment. Secretary says she's not medically trained to answer questions so will be back and then a second later she says I need to make an appointment. Didn't even get to ask my medical question to the vet over the phone since they refuse to or at least have the Secretary so scared to ask.
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December 2023 by Reba Bustamante
Convenient for my pets
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December 2023 by Shae Phillips
The first visit with the vet was amazing. Our second visit with just very techs didn't go so well. My normally even tempered puppy tried to bite the tech and the tech jammed the shot rather hard into my puppy's shoulder. I'm worried about going back but I'll give them another chance but they won't be getting a third if that's how the techs give vaccines. I'm worried my dog has vet trauma now and will hate the vets office.
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December 2023 by Michelle Hupke
Awful experience! They are just out to get your money ! I pay 80 plus dollars a month for their discount plan and it comes with a teeth cleaning. I took my dog in to get her teeth cleaned and they drew her blood and everything came out great. And then after they drew her blood and looked at her notes and noticed in order to but her under for this teeth cleaning they wanted to do an X-ray which will be $600. I said I’m sorry that is not in my budget at the moment. Then since I said no I would have to pay for the blood work they already drew. I feel like I should have been told prior to them drawing blood that even with the blood work coming out good that we will need x rays and it will be an additional $600 to get your dogs teeth cleaned or $250 for blood work I was told this will be covered under the plan I’m already paying for. Very deceiving.
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November 2023 by danbac0819
The veterinarian's there are very nice,
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October 2023 by Amanda Ervin
Took my 9 month old American Bully in for a vet check up today and was very disappointed with the visit! Veterinarian Dena Reinisch and Jennifer Kempski should not be employed by this clinic if they can’t tell the difference between an aggressive pup or a frightened one all because of their breed! Then proceeded to say my pup needed to be sedated in order to be seen- (a 9month old puppy!) Just another money making gimmic Al because of her breed! I can’t wait to take my beautiful pup to another veterinarian so they can handle her the right way give her the care she needs - Do not take your big dog there as they stigmatize against bullies and are scared of them and don’t know how to do the job right!!Shame on you!!Ban Banfield!!
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October 2023 by ashleigh buchanan
They have been taking my doggy for 11 years . Recently she was ill and i didn't know what was wrong so the closest appointment was weeks away so i booked a check up for the next morning. Once they saw how my bella was they kept her and treated her right away. I was so happy and relieved they were there to care for my old girl. She is now off her medication and back to her happy self. THANK YOU BANFIELD
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September 2023 by Kristy Dioso
Terrible communication and customer service. Used Banfield at different locations in the past for my family dogs - always had different experiences. Elgin was the most frustrating. Wanted to give them another chance this time around since they're closer to our new house. Unfortunately still disappointing from the reception side.Booked my dogs original comprehensive exam appointment mid August, received a phone call from their team that they had last minute openings the next day - great. Showed up to the appointment just to learn I was scheduled for a different time than given and there was no flexibility. No confirmation call, text or email/message thru app to communicate.Fast forward to today, the rescheduled appointment day. Apparently if you don't specifically CALL back to confirm they will automatically cancel your appointment. Yet, they can email your cancelation. No option to confirm on the app, or no attempts to reach out thru email. Very outdated process. When I called to question the cancelation, major attitude was given because I didn't specifically call back- yet they were magically able to "keep" my appointment. No thanks, I booked with the Hoffman Estates locations instead.Maybe try opening other lines of communication for confirmation like the other locations. Or even better, have better reception staff so it's a pleasant interaction. Guess bad habits die hard.
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August 2023 by Uri
Great with answering any questions and checking in afterwards to make sure my dog is okay
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June 2023 by Greg Lawrence
the service for pets has gone down in the last few years. They are quick to get your pet in but take their time not letting you know what's going on with your pet and give you excuses we're short handed when the doctor or nurse or assistant should take the time to let pet owners know what's going on. I just feel they don't care while my dog in sitting in a metal cage scared without water without food because she isn't comfortable.It's like this every time I bring them in.
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April 2023 by Carlota Vargas
Keep your pets safe, keep them AWAY from this place!DO NOT bring your pet here! They will lie to you; they don't care about your pet's healthcare. I asked them to check the RIGHT toenail of my dog on her last control. The vet cut off the LEFT toenail, and then when asked, she lies over and over, stating the right toenail had no injury (anyone with eyes was able to see that was not true), but as we all are human and can make mistakes, we didn't argue much more. A few days later, my poor dog loose part of the right toenail, bleeding and feeling pain AGAIN!!! And now she lost the nail and has a HOLE instead and is in pain! But as they just told me, "THEY CANNOT DO AN APPOINTMENT sooner than 4 days from now BECAUSE THEY ARE NOT AN EMERGENCY HOSPITAL " DONT bring your pets here if you expect them to be in good care.Btw I was there with the dog when they refuse to even check if it was something that could be out on hold for 4 days! I requested a manager and is no surprise to me that the receptionist provided me with the wrong “manager contact info”,so they not just lie, they do it on purpose to cover their mistakes.
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April 2023 by Carlota V.
DO NOT bring your pet here! they will lie to you, they don't care about your pet healthcare.I ask them to check the RIGHT toenail to my dog on her last control, and the vet cut off the LEFT toenail, then when asked she lie over and over stating the right toenail had no injury (anyone with eyes was able to see that wmás not true) but as we all are human and can make mistakes, we didn't argue much more. a few days later, my poor dog loose part of the right toe nail, bleeding and felling pain AGAIN!!! and now she has loose all the toenail and has a HOLE and is in pain! but as they just told me "THEY CANNOT DO AN APPOINTMENT sooner than 4days from now BECAUSE THEY ARE NOT AN EMERGENCY HOSPITAL " DONT bring your pets here if you expect them to be in good care. btw when brought here to the follow up of the incorrect procedure, the vet stated again that nothing was wrong with the right one, so they not just lie, they do it on purpose.