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February 2024 by Aliyah Nicole
This bank has been playing with me for the past 3 weeks. I did a mobile deposit on the mobile app from a check I got from my bank. They said that it went to the fraud department for investigation and they locked me out my account, suspended my debit card, and I can’t even login to my mobile banking app. 2 weeks ago I went to withdrawal my mobile deposit the same day it hit. They gave me my money. Now 2 weeks later I have another direct deposit and they’re saying I need that in my account to cover for the check. Why would I need that to cover anything when I never even received any funds from that check. Now they’re saying I have to wait until Monday and I had to call myself to figure this out. This bank is TERRIBLE. I will be closing this account immediately.
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November 2023 by Leslie Krueger
12 hours on the phone with 3 Customer Service Reps explaining how Harris had me open a new checking account. My Mortgage and car payment were retuned 2x because the Bank applied the charges to the old account even being written on the new account checks. The 4th customer Service Rep ….now says, “There are no notes in OUR SYSTEM OF YOUR CALLING”. What????She said she was going to Email her Supervisor and copy on her own phone what I have told her.I E-mailed 2 prominent people at the Bank , Public Relations being one.MY EMAILS DISAPPEARED AND I WAS BLOCKED, 3 Hours spent the next day at the Bank , repeating m story now for the 5 th time , watching BSF fees from Harris running down my phone screen, 70 years of age with a DNR in place due to Health issues.The next day….IT HAPPENED AGAIN and TODAY ……ANOTHER!!!!!!HORRIBLE! THEY TREAT 40 year Customers like that…….ERASE TGEIR COMPLAINTS AND EMAILS??????
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May 2023 by Laura
SLOWEST ATM MACHINE EVER
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November 2022 by Terry Moses
The staff are courteous and respectful.
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September 2022 by Angela Kotschi
Trying to solve a banking issue. Has been going on for 3 weeks. The young man told us to come back 2 separate times. No one with authority is ever available. Meanwhile missing $500
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August 2022 by R Drevs
Typical bank branch
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July 2022 by shysanson
This is the best branch to go to if you are a small business owner looking for free banking and business lending. They have a program for Women, Latino and Black business owners too!
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April 2022 by Heather Scott
I want to take a moment to say a huge thank you to Emilie C. Thank you so much for helping me today with my credit card issues. I explained to her I hate calling the actual credit card hotline for bmo because I always get the same rude woman over the phone who hangs up on me. Thankfully my issues were solved by going in person and Emilie C solved it all within under 10 minutes. She was fast, efficient and extremely knowledgeable. I appreciate the amazing service located at this brach.
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February 2022 by Trisha Tenerelli Raap
Very upset leaving this bank bc of unprofessionalism & argumentive Kate Nugid of how I was treated. Recieved a call from Emily my card was left in machine, good samaritan returned it. I was told to come in to get my card either I keep the old one or get a new one. Go next day to the bank they shredded my card without my consent. Kate didnt apologize say sorry for that, nothing only per policy I have to give u a new card. We cant give u the other card # bc the new card was not blackhawk. She said put ur code in not please, thank you, sorry. She should be fired for poor customer service.
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January 2022 by Britt B
went here 11am on a wednesday, closed? not a bank holiday, no signage outside.Apparently this location is temporarilyclosed. such a useless bank.
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April 2021 by john Manieri
Outstanding customer service by both the tellers and the personal bankers! Knowledgeable and professional along with extremely helpful!
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March 2021 by Renzo Casafranca
Always great service.
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June 2020 by Jeff Olsen
Drive thru ...LONGEST WAIT EVER!!!
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May 2019 by Shailesh Chaudhari
Friendly Staff & Excellent Customer Service
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July 2016 by Kristi F.
I am sick and tired of the lack of service I have received after being loyal to this bank & its location. I had my card locked out at 4:30 today from a clerk's error and I couldn't get ONE person to answer the phone in over THIRTY minutes!!! Conveniently, they are closed now! After waiting on hold for the 800# ten minutes, it will finally be resolved. Your customer service stinks and my last several in house visits were a total let down. Simple old school rules....we are the customer & without any customers you're worth nothing. Plenty other banks to choose from.
