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October 2023 by Darryl Deardorff
Installed new HVAC system with heat pump. Lowered our A/C bill by over a third this summer. Great service and good price from ESM.
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December 2022 by SENOR Robert
We have been using Elgin Sheet Metal for almost 40 years. Over the years they have built up with us a reputation of quality work at reasonable prices. They are our go-to place for all our heating and air conditioning needs. Two years ago we had an emergency situation and they provided service above and beyond what we ever could have asked for. Their technicians are trained with up to date knowledge and give you confidence in their assessment of the situation at hand. No one likes to have to call for service or replacement of big ticket items like furnaces, air conditioning units or hot water heaters. If one should ever need to make that call, I highly recommend Elgin Sheet Metal. They have earned our trust and loyalty.Service: HVAC system maintenance
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November 2022 by George Petri
I have been working with Elgin Sheet Metal since 1981 for my business and personal HVAC repairs and replacements. I have always found them to be prompt, fair, trustworthy and competent to handle both residential and commercial repairs and replacements. My business life has caused me to oversee the installation of commercial HVAC equipment for restaurants, grocery stores, and other retail establishments. I have also had to replace the heating/cooling equipment in my home. I have found that Elgin Sheet Metal foresees potential problems, prepares accurate and complete quotes for the work, and completes the jobs on time and on budget.Sincerely,George R PetriServices: HVAC system repair
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November 2022 by Harrison B.
I had a complete new HVAC system installed my Elgin Sheet Metal. This included the complete furnace, AC unit, and whole house humidifier. I chose this company because they use Carrier products (lots of research led me to Carrier) and the techs are factory trained and union. I felt they would be able to do a quick, clean installation which it was. The system has been running for 9 months with no problems. I only gave 4 stars because my existing Nest thermostat was fried after the initial install, however they had a service tech onsite the next day.
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April 2022 by Matthias M.
Be skeptical of promised manufacturer rebates It is unfortunate that I have to write this because the consultation and installation of the ductless mini splits for our basement went just fine. The issue is that we were told we woukd be getting a significant sum reimbursed to us in manufacturer rebates and were told at point of installation that it would be handled by installer. The rebates never materialized and we asked to know what happened and the company said they would contact manufacturer for follow up and claimed that we should have already received them, but we had not. They did say they wpuld contact the manufacturer for a follow through. That was the last contact we could get. Since then we have been ghosted, calls are not picked up nor are messages returned. We have been trying to get an answer on that follow through and we can get no updates back. Very unfortunate that the matter is being ignored.
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March 2022 by Robert Feuser
We have been using Elgin Sheet Metal for almost 40 years. Over the years they have built up with us a reputation of quality work at reasonable prices. They are our go-to place for all our heating and air conditioning needs. Two years ago we had an emergency situation and they provided service above and beyond what we ever could have asked for. Their technicians are trained with up to date knowledge and give you confidence in their assessment of the situation at hand. No one likes to have to call for service or replacement of big ticket items like furnaces, air conditioning units or hot water heaters. If one should ever need to make that call, I highly recommend Elgin Sheet Metal. They have earned our trust and loyalty.Service: HVAC system maintenance
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January 2022 by Mary Olson
Got the best price of 6 quotes - service man showed up on time, installed both the AC and Furnace in a very workmanlike manner and was finished about 2 PM - about 7 hours, or a little less. Very pleased with the finished products.Services: Installation
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January 2022 by John M.
My 3 year old Carrier thermostat failed so I called ESM since they did the original install and it was under warranty (5 years parts, 1 year labor). Serviceman advised there was no Carrier replacement thermostat w controller like mine available, they could provide a replacement and wire it conventionally bypassing the controller. The tech showed me a crappy blister pack Honeywell that looked like a Fisher price toy and probably cost them $20. I refused and advised I wanted the same series thermostat or at least equal value. I showed the tech what the Carrier replacements sold for online and he made calls to his shop, then to the distributor, then to carrier. He finally offered me a decent "Nest" brand thermostat and then took 15 minutes to install it and about 15 minutes trying to get it to connect with my WiFi. I finally told him to forget the WiFi and I would set it up myself (no problem when I did it). He left and when the bill arrived, I was charged $320 for the install of the thermostat! I called and complained and offered that $120 was more than generous for the install. The Service Manager said fine, send the payment and we will put a note not to respond to future calls on your account. I told him "Don't lose any sleep waiting for my call." Complete jerks.
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December 2021 by H K
The good reviews triggered me to use Elgin Sheet Metal for furnace and AC replacement. Started very friendly with the owner, but the technician did a very unprofessional and sloppy job. The outside unit (AC) was not even grounded. Will not contract with them again.Services: Install thermostat
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September 2021 by david ideran
They came out the same day and installed a new thermostat. They completed the job in less than 90 minutes and the price was very competitive. Will definitely use again!
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May 2021 by JA S
My furnace wasn’t staying on kept shutting off. Had them come out. I thought the issue was fixed and it wasn’t. Called them again, on a Saturday wouldn’t stand by the work they did they were going to charge me an emergency fee. They didn’t know what it would be. I already paid $145 for the initial visit which was to just remove a dirty filter. Do not use this companyService: Heating system repair
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December 2020 by Ron Roller
Pat was on time and explained our options during the estimate. The installer was on time, professional, and completed the furnace replacement in one day and wrapped up the a/c install the following morning. The cleanup process was like no one had ever been here. Great work...Highly recommend Elgin Sheet Metal! Oh, yes the price was right also!!
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December 2020 by Dave Standley
I guess unless your a regular customer they not interested in even returning your call. Avoid if possible. Horrible customer service.
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November 2020 by Mike D
I call for an estimate because our furnace was coming up to 24 years old and didn't want it to break down this winter. A gentleman showed up right on time and began to work up an estimate. In conversing with the person, I find out it's the owner of the company, when does that ever happen. Two weeks later Arron showed up to replace our system, within a few hours later he had the new air conditioning. He cleaned up and said he would be back tomorrow. The next day he had the whole system up and running. Arron also assisted with the new programmable thermostat.Then two days later we had all of our paperwork in the mail with great instructions for submitting the paperwork for our rebates.I would definitely use them again they were efficient, and got the work done on time.
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October 2020 by Brock Friedman
They are always there for us when we need them. I help maintain a religious building with a variety of mechanical systems, ranging from the modern to the nearly antique. When I have an issue, an emergency, or just need advice, I call Elgin Sheet Metal. Prompt, friendly, professional service to get the job done right, the first time. I highly recommend them.
