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January 2024 by Jenny Vega
Elizabeth was super sweet and helpful while replacing my current vehicle with the new one I just purchased and was nice enough to remove it from my account to avoid any unnecessary charges. Always a pleasure reaching out to Jay-Janese State Farm.
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January 2024 by Terry Balabuszko
agents always very polite and helpful been with them for thirty years never problem getting help with car or home claim highly recommend Jay janese and everyone at the office
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January 2024 by Rocco3040
When I started everything with this agency the transition from farmers to State Farm was great. After a month or so I had a problem with my jewelry policy and it was absolutely impossible to get a hold of Daniel who initially helped me. I had to call five or six times to get it handled. Someone else handled it, Daniel couldn’t call of even email me back. It was a simple thing and they made it very difficult. Towards the end I wanted to switch agents to have the new agency office closer to my work. I called four times and they kept saying we sent the email. I never received anything. I called my new agent to tell him this and he sent me an email within minutes to get everything changed over. To top things off when I finally switched to my new agent he informed me I have been driving around without medical coverage on my auto policy’s. Absolutely insane this was never offered to me!! The customer service at this location is absolutely horrible. I would not recommend this agency.
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January 2024 by Tanika Cross
Ruby always helps me with my payments. She is always so patient and kind. Thank you Ruby. We appreciate you.
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January 2024 by Russell Dean
Called today to make a few policy changes. My call was answered on the first ring and the representative did a great job helping with my changes. The interaction was quick and thorough the way it should be
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January 2024 by Lisa Swanson
Great company , treats you like family. Great rates. Always fair.
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January 2024 by Spencer Glaze
Best insurance agent in the Elgin area by far! South Elgin location has been great to me and my family for many years with many more to come!
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January 2024 by Joy Bell Braid
So helpful, knowledgeable and thorough.
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September 2023 by Manish P
I change auto,home insurance to State Farm . After start my insurance I received notice cancellation my 2 car Hyundai . So I contact to Daniel . He’s and Elizabeth both giving me mis guidelines . If they are good agent then they should know State Farm not offering Hyundai auto insurance. Why they didn’t tell me before I start my policy. Whenever I call office no one pick up my phone and go voicemail. They see my name on caller ID. So one day I call from outside office and I went in side . So bottom line they all Daniel, Elizabeth and owner jay lier ,lier ,lierWait my 1 month to contact than after I cancel all my auto and home policy to Allstate.
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May 2023 by Bogart
Even though I have only been with State Farm since the year started, Daniel and Elizabeth have been communicative and eager to help. I am also aware of Jay's efforts to provide a good insurance experience and respond to insurance claims positively. However, I would encourage them to strive towards being more efficient with responding to claims and check frequently with their adjustors because, unfortunately, mine has not been nearly as professional as all the other employees in this agency. Overall, it is a good agency with competitive prices and satisfactory customer service.
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May 2023 by Daniel Blue
Great experience today with Elizabeth from Jay Janese State Farm Agency. She has helped me before and is always very knowledgeable, helpful and friendly. She handled my questions easily and had everything squared away very quickly.
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May 2023 by joana ortega
Very helpful and trustworthy office ! Genuine & patient agents!Especially Daniel who was very attentive to any and all questions I had, awnsering them thoroughly whilst keeping a smile on his and my face !
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May 2023 by jim haberkost
Jay’s team helped resolve some billing questions that I had- and then went out of their way for follow up calls tI get the proper information for me. During this time they continued to keep me posted of the progress. What a fantastic customer service based business this is.
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April 2023 by David Rodriguez
I was very unaware of the variety of life insurance they provide. Daniel explained to me the differences in each coverage, and found the coverage that best suited me. Exceptional professionalism very patient and understanding with all my questions.
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April 2023 by Mary Cortez
Their service is amazing! My family and I have been with them for quite a few years now and we have no complains. Daniel is a great guy and very helpful! Jay is definitely doing a great job running the business!
